Alvite Holiday Rentals

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Beautiful fully renovated hotel, elegant and classy. Breakfast is amazing, rooms are spacious, close walk to plenty of restaurants."

"Excellent hotel but it doesn't have an elevator, we had to climb 3 floors."

"Large room and large bathroom "

"This was such a special experience. Every member of the team tested us as friends and family. The hotel is beautiful as are viniards. It is to find a better view and it is in every direction. We really enjoyed the 15 course dinner. And their Wellness center is the state of art. Thank you dear friends at Casa De Calçada. We very much loved our time with you"

"Great character. Staff very helpful. Breakfast an added bonus."

"Great place to relax, eat and drink nice wine. The accommodation was unique, spacious and comfortable. The restaurant had an outside terrace with lovely views. The 5 course tasting menu with paired wines was fantastic and the young waiter who served us was humorous and extremely knowledgeable about the wines. The service he gave was exemplary. However, during our 2 night stay we encountered a significant number of other staff who could do with more training regarding service and general attentiveness (not just in the restaurant but mainly around the hotel when coming across staff. I would expect them to greet you, etc and not just walk past). The pool area and bar was nice but there was not enough shade or sunbeds and the youngish bar tender was rude to some guests. Overall we loved everything about the hotel but it was let down a bit by some of the staff."

"fantasic choice just outside old Guimaraes where the hotel pampers its clients!"

"OK"