Dear Faduma, Thank you for choosing Le Grand Amman Managed By ACCOR! It is our pleasure to host your stay, all your comments are being taken into consideration, Note that in the winter all our air-conditioning system is switched to hot air and during in the summer it will be switched to cooling, the rest of the notes will passed to the concerned departments, We would welcome an opportunity to restore a favourable impression should your travels bring you back at Le Grand Amman . Sincerely, Michael Calixte General Manager

Dear Guest , Greetings from Le Grand Amman, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Michael Calixte General Manager

Dear Majdi, Greetings from Le Grand Amman. Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Greetings from Le Grand Amman. Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Samer, Greetings from Le Grand Amman, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Michael Calixte General Manager

Dear Emma, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Sahar, Thank you for taking the time to provide us with your feedback. We are sorry to hear what you have experienced and that you did not experience our service in its best. All your notes will be passed to the concerned departments and will be taken into consideration. We would welcome an opportunity to restore a favorable impression should your travels bring you back at Le Grand Amman Managed By AccorHotels. Sincerely, Michael Calixte General Manager

Dear Guest, Greetings from Le Grand Amman, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Best Regards, Michael Calixte General Manager

Dear Guest, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear guest, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments and I shared them with our team, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Michael Calixte General Manager

Dear Pritam , Greetings from Le Grand Amman, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Angie, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest Greetings from Le Grand Amman. Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Athos, Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I am truly sorry to hear you endured some inconveniences while staying with us. I understand that you found our property to be somewhat dated and in need of renovations which started on the 1st of May this year till 2020, and our hotel will be opened at 2020 as Sofitel Amman managed By ACCOR, Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Michael Calixte General Manager

Dear Surabhi, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Louella, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Greetings from Le Grand Amman, Thank you for taking the time to share your feedback following your recent stay with us. We highly appreciate your feedback as it assists in evaluating our services. As we investigated your concerns we would like to share the outcomes with you, as you booked for one night two rooms , and you wanted to pay using your credit card an amount of USD 342. which is the official exchange rate of USD without any commissions in case of exchanging money in the bank, even explaining to you that exchange rate is not controlled by the hotel and it is the credit card company that decides rates and it is different when paid in cash than credit card, but as you insisted to get a credit card receipt in USD which was causing a loss of JOD 15.000 , and to solve this issue we accepted 300 USD in cash and did the exchange in the Bank next door and we paid the difference of JOD 0.9 to guarantee that you are happy, we can summarize your payment as the following: 1- 300 USD = 212.4 JOD exchanged in the Bank by our doorman Rami. 2- JOD 29 Cash in JOD paid by you. 3- JOD 0.9 paid by us. To cover your total of JOD 242.300 due amount and we cancelled the preauthorization that was taken on your credit card based on your request. Looking forward to welcoming you back soon and delighted of being of service to you. Regards,

Dear Guest, Thank you for taking the time to share your experience at the Le Grand Amman. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We appreciate your patronage and hope you will continue to Le Grand Amman as your lodging of choice

Dear Anothony, Thank you very much for sharing your positive experience with us. We appreciate your feedback and do look forward welcoming you soon again. Kind regards, Michael Calixte General Manager

Dear Guest, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Christopher, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte

Dear Deann, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for taking the time to share such a glowing review following your recent visit to Le Grand Amman. I am so glad to read that we were able to exceed your expectations with the Services and the hospitality Le Grand Amman Team provided during your stay with us. It’s also so thrilling to know that we were able to provide a personalized service to our valuable guests every day that will encourage them to leave such a positive comment online. Thank you again for highlighting your stay. We are so much looking forward to welcome you back to create another unforgettable stay like the previous one. Sincerely, Michael Calixte General Manager

We very much appreciate your feedback regarding your stay at Le Grand Amman. I shared your comments with our team. I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Sincerely, Michael Calixte General Manager

Dear Amir, Greetings from Le Grand Amman. Thank you for taking the time to give us feedback on your stay with us. We have a full renovation plan of our rooms and suites that should kick off next year. We really hope you can come back again to experience the new product. We're honored to welcome you back anytime. Sincerely, Michael Calixte General Manager

Dear Ovuefe, We very much appreciate your feedback regarding your stay at Le Grand Amman. I shared your comments with our team. I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Sincerely, Michael Calixte General Manager

Dear Rhondah, Greetings from Le Grand Ammman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for sharing your experience on Expedia.com regarding your recent stay at Le Grand. As a valued guest, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities related to the offered services. Please accept our sincere apology for not meeting your expectations. We have shared your comments with our executive team members and we are confident they will take the appropriate measures to ensure we meet all our guest's expectations while we are working currently in a complete conversion and renovation plan for our hotel. We appreciate your patronage and hope you choose to stay with us again soon. Sincerely, Michael Calixte General Manager

Dear Faiz, Thank you for sharing your experience on Expedia.com regarding your recent stay at Le Grand. As a valued guest, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities related to the offered services. Please accept our sincere apology for not meeting your expectations. We have shared your comments with our executive team members and we are confident they will take the appropriate measures to ensure we meet all our guest's expectations while we are working currently in a complete conversion and renovation plan for our hotel. We appreciate your patronage and hope you choose to stay with us again soon. Sincerely, Michael Calixte General Manager

Dear Guest, Greetings from Le Grand Amman. Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Rafik, Greetings from Le Grand Amman. Thank you for taking time rate us. Our goal is to give our valued guest like you an impeccable service and a remarkable moment. Your comments are helping us to learn and improve our service. Once again Thank you and we are looking forward to welcome you back soon. Sincerely, Michael Calixte General Manager

Dear Emma, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Thank you for sharing your experience on Expedia.com regarding your recent stay at Le Grand Amman. As a valued guest, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities related to the offered services. Please accept our sincere apology for not meeting your expectations. We have shared your comments with our executive team members and we are confident they will take the appropriate measures to ensure we meet all our guest's expectations while we are working currently in a complete conversion and renovation plan for our hotel. We appreciate your patronage and hope you choose to stay with us again soon. Sincerely, Michael Calixte General Manager

Dear Guest, We very much appreciate your feedback regarding your stay at Le Grand Amman. I shared your comments with our team. I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Sincerely, Michael Calixte General Manager

Dear Guest, Warm greetings from Le Grand Amman, Firstly, it was a great pleasure welcoming you at Le Grand Amman Hotel, and we would like to thank you for choosing our hotel for your stay as well for taking the time advising us of your experience. We are delighted to know that you have enjoyed your stay with us, and that we were able to show you our commitment to hospitality. Your positive feedback is an inspiration for our team to deliver a consistent high level of service. Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Le Grand Amman in the near future. Sincerely, Michael Calixte General Manager

Dear Hussein, Thank you very much for staying at Le Grand Amman. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. you remark regarding electrical plugs is well received and we will address it to concerned departments immediately. We do hope to welcome you back in the near future and having the pleasure of serving you again. Sincerely, Michael Calixte General Manager

Dear Fuad, Thank you for taking the time to share such a glowing review following your recent stay at Le Grand Amman. I am so glad to read that we were able to exceed your expectations with the Services and the hospitality Le Grand Amman Team provided during your stay with us. It’s also so thrilling to know that we were able to provide a personalized service to our valuable guests every day that will encourage them to leave such a positive comment online. Thank you again for highlighting your stay from the service, staff and the Cleanliness. We are so much looking forward to welcome you back to experience unforgettable stay like the previous one. Sincerly, Michael Calixte General Manager

Dear Gregory, Thank you for the rating and for taking the time in sharing your experience about your recent stay with us. I am pleased to know you and your girlfriend had an excellent trip to Amman and that the services, location and Amenities at our property were up to your expectations. Regarding to the residential areas we are working currently in a complete conversion and renovation plan for our hotel. Once again, Thank you for your time and I look forward to welcome you back on your next visit to Dubai. Sincerely, Michael Calixte General Manager Le Grand Hotel Amman Managed by AccorHotels

Good afternoon, Thank you very much for your feedback and we apology for any inconvenient. Your comment is very important for us and be reassure that we will make sure that your points are taken into consideration and that necessary training are done to make your stay even more enjoyable.