"Not at all a customer-oriented hotel. The spa costs extra, which is fine, but you don't really figure that out until you're already trying to use it, and then you have to go down to reception, and it's a whole thing.
Btw, the bar and its menu look nice but those are some of the worst drinks we'd ever had, which is saying a lot. They are expensive and poorly made.
The gym is a joke. Location was mid at best.
The room was okay, but overall the staff is a bit rude, and generally this was not an enjoyable place. "