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Reviews of Sonder Park House

3 out of 5
Sonder Park House
53 Vossiusstraat, Amsterdam, North Holland

Reviews

8.0

Very good

Rating 10 - Excellent. 111 out of 259 reviews" "
Rating 8 - Good. 72 out of 259 reviews" "
Rating 6 - Okay. 42 out of 259 reviews" "
Rating 4 - Poor. 19 out of 259 reviews" "
Rating 2 - Terrible. 15 out of 259 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion would be to ask for a room above ground. The lower (basement rooms) are very cold in the spring. Otherwise, this was a fantastic experience. The rooms are spacious and well thought out. Toilet and shower are separate, shower room has heated floors.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Juliana was very sweet and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
We booked the twin single room for 3 nights. The room was fine for a short stay and if you travelled light (two pack backs) otherwise you will struggle for space. Overall, would recommend. Location is great, hotel is clean and staff were friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent but shower head should be replaced.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent customer service, complimentary quality coffee in lobby jowever our deluxe room on top floor had obvious water damage (peeling paint) and sink other end of room from toilet which was very inconvenient. Only one very small mirror and most importantly elevator not working needing to be re-set numerous times making leaving and returning throughout trip challenging.
Stayed 3 nights in Apr 2024

8/10 Good

Pui shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Travelled with family
elpful. Would make coffee for us anytime. The space was quiet and peaceful . Beds good and amenities plentiful. Right next to the beautiful Vondelpark. Highly recommend!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Sonder house are SO kind and HELPFUL. whether they are making you a complimentary coffee , researching the nearest place I can buy something specific , giving directions , and even putting me to bed and looking after me after a bad experience. The location is so convenient. Beds are comfy and shower wonderful.. all clean, quiet and homely. Nice for work or leisure. I can't thank the desk girls enough !
Stayed 4 nights in Mar 2024

4/10 Poor

Boris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is very small, no refrigerator. No cleaning service. You need to pay extra for the service rust in the bathroom. check in time 4:00 if you want to get earlier $10 for each hour whatever you want stuff is friendly and creamer in the room I don't think so ever was using this room I don't think so it's ever cleaned before somebody will get into the room the coffee maker was so dirty. Need to wash yourself and stay on your knee to take a shower. Location is good.
Stayed 2 nights in Feb 2024
Response from Sonder on 28 Feb,2024
Thank you for sharing your feedback with us, Boris. We're sorry about the challenges you encountered during your stay. It saddens us that your space fell short of expectations. We operate both hotels and apartments, which may include different features like having a kitchen in your space. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Had we known your room wasn't up to our cleanliness standards, we would've been happy to re-clean the space. You can always reach us through our app, call, text, or email 24/7 for help. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Maureen Frances

Travelled with partner
Friendly helpful staff. Secure location. Ideal spot from which to explore. Room tired and in need of updating. Clean and comfortable.
Stayed 4 nights in Feb 2024
Response from Sonder on 22 Feb,2024
Hi Maureen, thanks for staying with us and providing a review. We're thrilled that you enjoyed our friendly staff and great location. However, we're sorry your space was underwhelming. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our accommodations for future guests. We hope to see you again soon at another one of our 40+ locations worldwide.

10/10 Excellent

Toby

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Pictures are total scams!
The rooms were nothing like the pictures presented on the website. Smaller and very dirty room. The location was great but everything else was just okay or bad..
Stayed 3 nights in Jan 2024
Response from Sonder on 1 Feb,2024
Your feedback is important to us. We're sorry your room fell short of expectations. We have multiple spaces at this property, each designed to give you a beautiful place to stay — while our style is consistent, the view, layout, and design may vary. Cleanliness is one of our top priorities, but we're sorry for the disappointment here. We'll review our procedures with our team to ensure a higher standard is met. Should you decide to give us another chance, we'd love to make it up to you.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
NOT ACCEPTABLE
Clean room & linen. Shower room old, tatty, smelly but as cleaned as well as possible by staff. Basin tap leaked. Shower had to be used at low flow otherwise it ran into dry area. Damage to bottom of door into main room and grouting at bottom of tiles & wall covering due to persistent flooding. Whilst accepting the outside weather was cold, our room remained unacceptably cold despite asking reception for help in providing more heat on three occasions. We got an additional duvet which was helpful but not adequate The reception, lounge areas were beautiful and warm. The staff was professional and friendly.
Stayed 7 nights in Jan 2024
Response from Sonder on 19 Jan,2024
We appreciate your detailed feedback. We apologize for the multiple issues you encountered with the bathroom, and temperature in your room. This definitely falls short of our expectations. Your comments are valuable, and we're addressing these concerns to ensure a better experience. We hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a simple hotel stay while you spend majority of your time exploring the city, this is the perfect one! It is cozy and extremely walkable to main scenes of the city. My partner and I enjoyed 5 nights here 👍
Stayed 5 nights in Jan 2024
Response from Sonder on 22 Jan,2024
Hi Brenda, thank you for your kind words. We hope to host you again soon at any of our locations.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonder is located in the Museum Quarter, 8 minutes walk from Leidse Plein and about 25 minutes from de Dam and the Canal Ring. The rooms are quite small but functional and clean. Nespresso coffee maker with coffee pods and tea in the room. There is paid parking in front of the hotel at E6.50 per hour. Parking is free from midnight until 9 am. There is a nice lounge with fireplace and a coffee bar. Hotel staff is friendly and knowledgeable. Overall a great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Kat was great, she greeted me and made outstanding coffee on several days of my stay. Her and Anka both gave great advice on places to eat, castles and things to see, as well as how to mail intl post cards. Excellent stay and great staff!
Response from Sonder on 29 Dec,2023
Hi John, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Kirklan

Stayed 3 nights in Dec 2023
Response from Sonder on 29 Dec,2023
Hi Kirklan, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Miguel

The hotel has a strange check in policy, where you need to complete the check in beforehand and cannot simply walk into the lobby. An access code will be provided which you will need to use in order to get into the lobby itself, they will not help you if they see you struggle with the code unless you use the ring camera and wait. There is no housekeeping unless you pay a 30 euro fee, so keep clean unless you want to pay. The only large trashcan is in the hotek entrance, so to throw food items away you must go downstairs. Staff was generally friendly, but not as courteous as in other hotels I've been to, felt more casual and the hotel gave more of a "help yourself" vibe. My room was alright, bed was very comfortable, view was nice, room wasn't very large though. The bathroom was split in two, so you had to walk around the room from the toilet to the sink, which was strange but not awful considering it's an old building. They held my bags for a few hours after check out since my train left 5 hours after check out, which was very helpful. I do not recommend this hotel for people with moving disabilities, the entrance does not have a ramp.
Stayed 4 nights in Dec 2023

10/10 Excellent

Julian

Stayed 3 nights in Nov 2023
Response from Sonder on 29 Dec,2023
Hi Julian, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ibonne

Stayed 3 nights in Nov 2023

4/10 Poor

Anette

Stayed 5 nights in Nov 2023
Response from Sonder on 14 Nov,2023
Hi Anette, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay at Sonder Park House
Good stay at Sonder Park House in Amsterdam. The location was great. The staff was very friendly and the complementary coffee bar was a delight each morning. The only thing we did not like were the very scratchy and stiff towels and there were no wash cloths. Also, we were not able to control our thermostat and it got hot in our room at night.
Stayed 5 nights in Nov 2023

2/10 Terrible

Christian

Stayed 3 nights in Oct 2023
Response from Sonder on 9 Nov,2023
Hi Christian, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying at this location. The room was huge and amazing. Easy to access via mass transit, and right near major museums and great restaurants.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sonder on 31 Oct,2023
Hi Sally, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 Excellent

Torie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean,quiet and very close to everything g including a walking path right into the heart of the city. Highlight…they have Davines hair products and soap!!
Stayed 2 nights in Oct 2023

6/10 Okay

Phillip

Stayed 4 nights in Oct 2023

8/10 Good

Patricia

Stayed 3 nights in Oct 2023
Response from Sonder on 31 Oct,2023
Hi Patricia, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

8/10 Good

Sonja

Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
I was a bit nervous checking in online, but the process was easy. I was checking in at 2 am, and they made sure someone was as the desk to check us in to our room. I reserved the double twin room. It was updated and the air-conditioner worked gloriously perfect, especially with the heat wave outside. The location of the hotel was perfect. Easy to walk to the museum, shopping and the best resturants. Out rest room in the room was updated and clean. The only thing was the door was a clear glass partition. It would be nice to have privacy while in the restroom.
Stayed 3 nights in Sep 2023
Response from Front office agent on 20 Sept,2023
Thank you for your wonderful feedback relating to your recent stay with us.I am delighted that your experience in our hotel was a positive and smooth. We also are delighted that you liked our location and condition of the room. Thank you for the mark about the privacy we will make sure to look into that.We look forward to welcoming you back again at Sonder Park House.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sonder on 3 Oct,2023
Hi Douglas, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

MICHAEL

Stayed 4 nights in Sep 2023
Response from Sonder on 3 Oct,2023
Hi Michael, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

P

Stayed 2 nights in Jun 2023
Response from Sonder on 11 Jul,2023
Hi P, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

6/10 Okay

Henry

Stayed 3 nights in Jun 2023
Response from Sonder on 20 Jun,2023
Hi Henry, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Fernando, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is extremely over priced for the quality of the property.
Stayed 1 night in Jun 2023
Response from Sonder on 28 Jun,2023
Hi Fernando, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

4/10 Poor

Gail

Travelled with partner
Disliked: Property conditions & facilities
The location was good near the park. The building is old and in need of a complete re-fit. The room was small and the bathroom tiny and the safety bar was broken! This cost $A1,700 for three nights. I would rate it a 2 1/2 star hotel at a 4 star price. Asked for double bed and got twin - that's just how it is - not even a sorry. No view and the window had old bird droppings on it. There is NO housekeeping. Not recommended - go to The Hague
Stayed 3 nights in Jun 2023
Response from Sonder on 15 Jun,2023
Hi Gail, your honest feedback is important to us. We're saddened to hear your stay was disappointing. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Our team will review the listings to ensure the bed situation is more apparent. Although we don't provide daily housekeeping, we offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. If you choose to give us another chance, we'd love to host you at any of our 40+ locations worldwide.

2/10 Terrible

Malin

Had a single room which was awful. Tony and window did not open. Everything looked worn and staff unwilling to help. Would not stay again
Stayed 3 nights in May 2023
Response from Sonder on 8 Jun,2023
Hi Malin, your feedback is appreciated. We're sorry you were disappointed in your room. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. Customer service is one of our top priorities, and we're sorry we couldn't help. If you stay with us in the future, we'd love to make it up to you.

4/10 Poor

Eva

Liked: Cleanliness, staff & service
Excellent position, extremely helpful staff, reasonable decor. The only unacceptable thing were the plain glass, swingate bathroom doors. For goodness sake, at least get them frosted or better still, get proper doors for visual, auditory and olfactory privacy. Great shame to spoil an otherwise very pleasant accommodation.
Stayed 4 nights in May 2023
Response from Sonder on 2 Jun,2023
Hi Eva, your honest feedback is important to us. While we're thrilled you enjoyed the location and our helpful staff, we're sorry you were disappointed in the glass. Your thoughts on how we can improve are appreciated, and we'll look into updating this for future guests. We hope you'll stay with us again at another one of our 40+ locations.

10/10 Excellent

Kristine

Stayed 1 night in May 2023

4/10 Poor

Delmar Larry

Liked: Cleanliness, staff & service
Disliked: Room comfort
For the amount of money that they charged, the 'hotel' is about two steps above a youth hostel. The front desk staff was kind and helpful, and that is about the only positive thing I can mention. The room had no tv (at a cost of about $330 U.S. per night!). I had requested a double room, but was told that due to water damage I was assigned to another room (which type of room was not specified in the e-mail I received). I got a room with two twin beds, each of which was so small that I dared not turn over in bed for risk of falling on the floor. As a general rule, guests had to punch in a number on the keypad at the front door in order to gain entrance to the building. The building itself has a great location, near the major museums. Had I known in advance what I was getting, I would not have stayed there, and I will not return.
Stayed 3 nights in May 2023
Response from Sonder on 7 Jun,2023
Hi Delmar, your honest feedback is important to us. While we're glad you enjoyed the location and our staff, we're sorry your stay fell short of expectations. We're sorry we couldn't host you in your original space and that you had to have a different room. We hope to host you in the future and show you a better visit. It would be great to host you at another one of our 40+ locations worldwide.

10/10 Excellent

Janine

Stayed 2 nights in May 2023

8/10 Good

Nikolaj

Stayed 1 night in May 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel, good location, but very small room
The rooms are very small, but clean. The staff is friendly, and the location is very close to museums and restaurants. I expected a little bit more for the price, but I was happy that it felt "safe" and quiet.
Stayed 3 nights in May 2023

10/10 Excellent

Alicia

Stayed 3 nights in May 2023
Response from Sonder on 24 May,2023
Hi Alicia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Kristin

Stayed 3 nights in May 2023
Response from Sonder on 24 May,2023
Hi Kristin, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little too much self-service
Nice hotel. Great location very convenient to museums. Free coffee bar in lobby. Staff was helpful when we had trouble with TV. FYI-self-service check-in was a bit of a pain. Housekeeping services were an extra charge. TV in the room was for casting only.
Stayed 4 nights in May 2023