Poolside bar

Reviews of Hotel Lulu, BW Premier Collection

3.5 out of 5
Hotel Lulu, BW Premier Collection
1850 S Harbor Blvd, Anaheim, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1523 out of 2722 reviews" "
Rating 8 - Good. 652 out of 2722 reviews" "
Rating 6 - Okay. 270 out of 2722 reviews" "
Rating 4 - Poor. 152 out of 2722 reviews" "
Rating 2 - Terrible. 125 out of 2722 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very nice and friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy, Vista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower lacking Water pressure
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the park and lots of shopping and restaurant options. Staff was friendly and attentive.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Tiffany,It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your trip and that you felt welcome while you were here. Please come see us again soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed are stay! My daughter loved getting Oreo's when we checked in.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Lisa,Thank you for your review. We at Hotel Lulu, BW Premier Collection are pleased you enjoyed your stay with us and our check-in process. We would love to welcome you back for another stay.

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Edgardo,Thank you for choosing Hotel Lulu, BW Premier Collection to host your travels, and overall, we hope you had a terrific getaway. Come back anytime!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable choice for somewhat close proximity to Disneyland (15 min walk, we did Uber a bunch). We were silly and got the fireworks view rooms on nights with no fireworks, the view otherwise is meh. Room was mostly very clean, there was a (hopefully food) splotch on the side of the chair near the bed but we didn’t notify anyone. Water pressure could be improved and two bars of soap would be nice (one for sink and one for shower). Service was fantastic and pillows were actually comfortable. Walls are pretty thin though. Free cocktail at check in plus a cooler full of ice cream for purchase etc was a nice touch. We were slightly bummed the cafe serving Intelligentsia is no more downstairs, but it’s close to a Starbucks so that makes sense. We will be staying here in the future!
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Ashley,Thank you for sharing your experience with us! We appreciate your feedback regarding the room's cleanliness and amenities, and we'll work to improve in those areas. It's wonderful to know that you enjoyed our service, comfortable pillows, and the extra touches. We look forward to welcoming you back on your future visits!

10/10 Excellent

damonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Damonte,Thank you for taking the time to provide your review of Hotel Lulu, BW Premier Collection. We are delighted to hear that our pleasant and accommodating staff were able to make your stay memorable. It is our hope you will stay with us again in the future.

6/10 Okay

Alejandra

Liked: Staff & service
Pretty decent hotel and great location.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Alejandra,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. The next time you're looking for convenient accommodations in the area, please come see us again.

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked last minute and was very impressed by the staff and cleanliness! Check in was super easy, the room was clean and spacious. We had a chance to go to the bar, the bartender was super friendly (in the front you get a comp drink 21 ). Overall, I will be coming back!! The night stay wasn’t too bad considering it was a 15 minute walk to Disneyland! Thank you Hotel Lulu!!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Kathleen,Thank you for the glowing review! It's wonderful to hear that our team made your stay enjoyable and that you found our rooms clean and spacious. It’s great to know our location added convenience to your Disneyland adventure. We'd be thrilled to welcome you back for another pleasant stay at Hotel Lulu, BW Premier Collection!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room 131 was right next to the building Door, and elevator so it was quite nosiey during the early morning between guest trying to open our room door, and maintenance working. Also it would be nice to have a few extra amenties in the bathrrom besides facesoap insted of hand soap.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Christopher,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to show you other available rooms. Thank you for your feedback about the bathroom amenities. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Excellent

Consuelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramiro was friendly and very welcoming. He made the check-in very pleasant. The hotel is convenient to the parks and restaurants.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Consuelo,It brightens our day to know that you had a fantastic stay with us! We're thrilled our convenient location suited your needs well, and we appreciate you mentioning the excellent service you received from Ramiro. You can be sure we'll share your compliments with him! Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eduardo

Stayed 3 nights in Apr 2024

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for our honeymoon to Disneyland & California Adventure. 11/10, would stay again, I think we found our place to stay whenever we come back!
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Seth,What a great review to read! We're delighted that you chose to spend your honeymoon at Hotel Lulu, BW Premier Collection. It's wonderful to hear you had a positive experience, and we consider it a great compliment that we are now your destination of choice when visiting the area! Thank you so much for your positive rating, and we look forward to your return.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was amazing and perfect.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Joseph,Thank you for choosing Hotel Lulu, BW Premier Collection, and for taking a moment to share your five-star experience! We are delighted to hear that your recent stay exceeded expectations. It was a sincere pleasure to host you, and we look forward to welcoming you back soon for another wonderful visit.

8/10 Good

Michael Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lulu was reasonably located near Disneyland, staff was very friendly and accommodating, and grounds appeared clean. The wife enjoyed the fact the rooms were accessible inside instead of outside and in order to use the elevator you needed a keycard. Linen was clean and fresh, and house keeping is upon request, which was nice. The only downside we could think of, and honestly not that important to us, is the rooms need a little updating and walls were kind of thin. We could hear all our neighbors. Overall though we would go back.
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Michael,We're thrilled you enjoyed our convenient location, friendly staff, and clean facilities. Your feedback on your rooms and noise level is appreciated, and we will take your concerns into consideration for future updates. We're glad you would consider staying with us again, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another enjoyable stay.

10/10 Excellent

Melanie, Loomis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 7-8 minute walk to security at Disney!
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Melanie,It is wonderful to know that you had an excellent experience with us at Hotel Lulu, BW Premier Collection! We're thrilled you took full advantage of our fabulous location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Yanssel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and clean
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Yanssel,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our clean and comfortable accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This was our 3rd stay and it kind of missed the mark this time. We couldnt find a working ice machine anywhere we tried multiple floors and the only one i could find was on the 8th floor and it wasnt working. It was actually a little funny, in the morning there was a group of us roaming the hotel trying to find ice, it was like a scavenger hunt that i failed at. The othee bummer was no iron or ironing board in the room. I hate wearing wrinkled clothes and it was a bummer not having access to that. I know those are minor issues to most people but all our other stays have been perfect so this was a big letdown. Im sure we will stay here again when we go back in August so hopefully the next stay will be better
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Stephen,While it was a pleasure to welcome you back, we are sorry your recent stay wasn't as perfect as your previous visits. Our team is constantly working to improve, so we look forward to welcoming you back in August and impressing you with the wonderful experience you've come to expect.

10/10 Excellent

Raquel

Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Raquel,Thank you for sharing your feedback with us. Ensuring a pristine environment is a top priority for our team, and we're thrilled that it contributed to your positive experience. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another enjoyable stay.

2/10 Terrible

Yvonne, VENTURA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
THE REFRIGERATOR HAS A TWO (2) HOUR TIMER!!! This is the absolute most ridiculous thing I’ve EVER heard of!!! Babies need their milk cold! People need their medications cold! Who on God’s green earth has time to wake up every 2 hours to push a button so you don’t wake up to rotten milk and food posting? Or even worse, wake up to life saving medications that have gone bad and can’t be used? This really should be outlawed! GREEDY HOTEL PRACTICES TO MARKET THEIR HOTEL ADVERTISING “free” refrigerators!
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Yvonne,While we thank you for being our guest and sharing your valuable feedback, we are sorry your stay didn't meet your expectations. Our team is constantly working on new ways to improve our offerings, so we will be sure to share your concerns about the refrigerator internally. We are grateful for your time and wish you well as your travels continue.

10/10 Excellent

Alexander

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff super friendly, hotel Lulu will be our only choice when going back to Anaheim.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Gerardo,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our location and the friendliness of our staff. It's also great to know that Hotel Lulu, BW Premier Collection, will be your go-to choice in Anaheim. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lorena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it’s only a 10min walk to Disneyland! Also it is close to Walgreens, CVS, Starbucks, 7-11 and a shopping center that has great food options. I will continue to keep staying here!! Oh and the hotel offers Happy Hour
Stayed 2 nights in Apr 2024

6/10 Okay

Marie

Travelled with family
Disliked: Staff & service
Everything was average. Would stay again if other hotels were too expensive.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Marie, Thank you for choosing to stay with us. We are glad that you enjoyed your time with us overall. If there's anything specific we can improve upon for your next visit, please don't hesitate to let us know. Should you find yourself in the area again and in need of accommodations, it would be our pleasure to provide you with an exceptional experience.

10/10 Excellent

Sherimae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible and friendly. Room was clean and nice. Even the room service workers were really sweet. Love this place and will definitely be a go-to when I’m in town!
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Sherimae,Thank you for choosing Hotel Lulu, BW Premier Collection! Our team is delighted you received excellent service and enjoyed your clean, comfortable room. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was extremely friendly. Welcome drink was good. Bartender was also very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Alieah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the staff was super welcoming and friendly.
Stayed 1 night in Apr 2024

6/10 Okay

Charlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Lulu. Perfect place for a Disneyland trip! My son and his cousin loved the big pool which was heated to 80 degrees. I wish there was a hot tub so I could relax after a long day at Disneyland. We ordered food that was delivered poolside. They have a great menu with a lot of options.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

charles, custer

Liked: Amenities
Great service and very good quality for the price!
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Decent and close to Disney.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Disneyland. The staff was so nice and helpful. The rooms were clean. We will be staying here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelsey, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we’re already planning our next stay with our kids. The shower pressure needs some love, it can definitely improve. Other than that, it was awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

DANIEL, perris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

Estrella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice , walkable to Disney staff were very friendly. Would stay again. Family friendly
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Estrella,Thank you for choosing Hotel Lulu, BW Premier Collection! We're glad our friendly staff and walkable location impressed you. Please come see us again soon.

2/10 Terrible

Maulin

Business traveller
Account was hacked and credit card information phishing attempt.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel down the street from Disneyland right next to the Toy Story parking lot . Very convenient location. Walkable to the park and restaurants in the area
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed staying here
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear James,Thank you so much for the five-star review! We're happy to hear you enjoyed your stay with us, and we hope you'll come back soon for another relaxing stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sharyl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Omero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, amazing service and love the fact it has a bar to have a nice drink after a long day and not have to drive. Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr,2024
Dear Omero,Thank you for your kind words. We're glad our friendly staff and relaxing bar impressed you. Please come stay at Hotel Lulu, BW Premier Collection again soon.

10/10 Excellent

Marco, Palatine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and accommodating. Arrived way before check in time but he was able to move some things around and find me a room identical to the one I booked so that I did not have to wait until afternoon to get access.
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Marco,Thank you for your review! We're delighted that our front desk team efficiently accommodated your early arrival and ensured your comfort from the moment you stepped into our hotel. It's also great to know you were satisfied with your room. We strive to make each guest's experience seamless and enjoyable, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another pleasant stay!

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Callie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr,2024
Dear Callie,Thank you for choosing Hotel Lulu, BW Premier Collection, and for sharing your five-star experience! We are delighted that you enjoyed your stay and hope to welcome you back again soon. Thank you for your loyalty and your kind words.

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, quiet, short walking distance to Disneyland
Stayed 5 nights in Mar 2024
Response from General Manager on 11 Apr,2024
We appreciate you choosing to stay with us at Wingate by Wyndham Bismarck. While we're glad you enjoyed your overall experience, we're disappointed to learn about any inconvenience you encountered with the shower in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. Hopefully, this didn't detract too much from your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Thank you and have a wonderful day,Kristin WalterGeneral Manager