2/10 Terrible
Laiana
Travelled with family
25 Apr,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my deep dissatisfaction with the experience my family and I had during our recent stay at your hotel, our visit was marred by numerous issues that left us thoroughly disappointed and disheartened.
Firstly, I must address the lack of hospitality and professionalism displayed by your staff. From the moment we arrived, it was abundantly clear that we were not welcome guests. The demeanor of the lady at the reception desk was particularly concerning; she appeared as though she had just rolled out of bed, and her demeanor was more akin to someone who had been startled awake rather than a professional in the hospitality industry. Her unwelcoming attitude and disheveled appearance left us feeling uncomfortable and unwelcome.
Furthermore, the overall cleanliness and upkeep of the hotel were severely lacking. Our room was dirty and unkempt, with stained carpets and a musty odor permeating the air. It was evident that the room had not been properly cleaned or maintained, and the lack of attention to detail was alarming. Additionally, the limited availability of basic amenities, such as towels, only added to our frustration and disappointment.
Overall, our experience was nothing short of a nightmare. The lack of professionalism exhibited by your staff, coupled with the poor cleanliness standards and overall disorganization, has left us with a lasting impression that we would rather forget.
Laiana
Stayed 3 nights in Apr 2024