Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Signature Anaheim Maingate

3 out of 5
Signature Anaheim Maingate
2200 S Harbor Blvd, Anaheim, CA

Reviews

7.6

Good

Rating 10 - Excellent. 143 out of 389 reviews" "
Rating 8 - Good. 117 out of 389 reviews" "
Rating 6 - Okay. 63 out of 389 reviews" "
Rating 4 - Poor. 31 out of 389 reviews" "
Rating 2 - Terrible. 35 out of 389 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dr. Shaaban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean Will come back again
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 16 Apr,2024
Dear Dr. Shaaban, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are delighted to hear that you had a pleasant experience with us. Providing a quiet and clean environment for our guests is a top priority, and we are pleased that you found our property up to your satisfaction. We look forward to welcoming you back again in the future.Angel Arteaga,Assistant General Manager

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff and the pool was warm on a cold day.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 13 Apr,2024
Dear Maria, We are pleased to hear that you enjoyed your stay with us! Providing friendly and attentive service is a top priority for us, and we are delighted that our staff made a positive impression on you. We are also glad to hear that you were able to enjoy our pool, especially on a cold day when the warm water can be particularly inviting. Thank you for choosing to stay with Signature Anaheim Maingate, and we look forward to welcoming you back for another enjoyable visit in the future.Angel Arteaga,Assistant General Manager

8/10 Good

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, I’m happy how affordable this place is I would recommend coming here.
Stayed 6 nights in Apr 2024
Response from Assistant General Manager on 13 Apr,2024
Dear Mariana, We are thrilled to hear that you had a positive experience during your stay at Signature Anaheim Maingate! Our staff strives to provide excellent service to all our guests, and we are glad to hear that you found them to be exceptional. Additionally, we are pleased that you found us to be of great value. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future.Angel Arteaga,Assistant General Manager

6/10 Okay

Silvia

Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 11 Apr,2024
Dear Silvia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Angel Arteaga,Assistant General Manager

4/10 Poor

Trenton

Travelled with family
Disliked: Staff & service, property conditions & facilities
Roaches and dirty ass towels smh !
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 9 Apr,2024
Dear Trenton, Thank you for taking the time to share your review. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Angel Arteaga,Assistant General Manager

4/10 Poor

Alesha

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was hair in the shower, on the bed, on the walls. The walls were dirty looked like blood and bugers. The sheets were stained with what looked like urin stains
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 4 Apr,2024
Dear Alesha, Thank you for taking the time to share your review. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel and accommodations, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Angel Arteaga,Assistant General Manager

4/10 Poor

Teresa

Business traveller
Disliked: Cleanliness, property conditions & facilities
The fan in the bathroom screamed like a banshee every time I turned it on. And there was still hair on the bathroom floor when I arrived. The walls are very thin, so you can hear everything happening outside your door and in the surrounding areas. The bed was comfortable though.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 2 Apr,2024
Dear Teresa, Thank you for taking the time to share your review. While we are glad to know you liked our comfortable beds, we sincerely apologize for the maintenance and cleanliness issues you enocuntered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are also sorry for the noise disturbance you underwent during your visit. In the future, please know that our front desk will be available to make your stay as comfortable as possible. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Angel Arteaga,Assistant General Manager

6/10 Okay

Ramsey

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 3 Apr,2024
Dear Ramsey, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Angel Arteaga,Assistant General Manager

10/10 Excellent

Julieth Alejandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend you this place if you wanna be close to the parks and comercial area. Free parking it was a plus. The rooms were very nice, clean and comfortable. The bed is awesome. No smoking smells at all ( this is amazing) I’ll book again here when I get back.
Stayed 1 night in Mar 2024
Response from ass on 31 Mar,2024
Dear Ms. Alejandra, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are pleased to receive your excellent feedback about how much you enjoyed our clean and comfortable accommodations. We also appreciate you mentioning how our convenient location and parking enhanced your time with us. Thank you for sharing these comments and for your recommendation. We look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

2/10 Terrible

Chari

Travelled with family, Travelled with family and small children
Liked: Staff & service
I think a lot of people live here. They loiter the halls, all day and all night. Smoke pot, which goes right into our room, through the air conditioning system. It was far from a pleasant experience. I did not complain due to the fact I did not want the loiterers to make our stay even worse. If I can save another family with children from this horrible experience, then I’ve done my part.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 29 Mar,2024
Dear Chari, Thank you for your review. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and apologize for the disturbances from the other guests at our hotel. Your feedback has been taken seriously, and we are working to address the issues you have highlighted. We appreciate your patience and understanding as we strive to make things right. Angel Arteaga,Assistant General Manager

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 26 Mar,2024
Dear Danny, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Signature Anaheim Maingate. We look forward to welcoming you back on your next visit!Angel Arteaga,Assistant General Manager

10/10 Excellent

Genesis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for last min
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 25 Mar,2024
Dear Genesis, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel ArteagaAssistant General Manager

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great times
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 22 Mar,2024
Dear Oscar, Thank you for staying at Signature Anaheim Maingate and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel ArteagaAssistant General Manager

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 22 Mar,2024
Dear Maria, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel ArteagaAssistant General Manager

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean rooms very friendly staff.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 22 Mar,2024
Dear April, Thank you for choosing Signature Anaheim Maingate for your recent stay. We are pleased to receive your excellent feedback about how much you enjoyed our clean accommodations and courteous hospitality. We also appreciate you mentioning our convenient location and look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

10/10 Excellent

Jarred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for value
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 21 Mar,2024
Dear Jarred, Thank you for writing a review of your recent visit to Signature Anaheim Maingate. We are thrilled you enjoyed your stay, and we also appreciate you mentioning our excellent value. We look forward to sharing your compliments with our team. Please come back and visit us soon!Angel ArteagaAssistant General Manager

10/10 Excellent

Gleynis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 20 Mar,2024
Dear Gleynis, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel ArteagaAssistant General Manager

8/10 Good

Haley

Travelled with family
Liked: Cleanliness, staff & service
Overall it was a good stay. Location and price really couldn’t have been beat. Short distance from Disneyland. Some things definitely need a facelift on the property but the room was cute. My son loved the outdoor pool. Breakfast was mediocre but had decent grab and go options.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 11 Mar,2024
Dear Haley, Thank you for choosing to stay with us at Signature Anaheim Maingate. We are glad to know you overall had a pleasant stay and that our convenient location, along with excellent value, enhanced your time with us. We also appreciate you mentioning how our outdoor pool added enjoyment to your family. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Angel ArteagaAssistant General Manager

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were on a budget and this fit perfectly Allowed us to have a great time at Disneyland Not having to spend a fortune on a clean and quiet spot
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 7 Mar,2024
Dear Timothy, Thank you for choosing to stay with us and taking the time to share your review. We are glad to read that you overall had a pleasant visit and that our clean facilities enhanced your time with us. We appreciate all of your feedback and hope you will revisit us on your next visit to our city.Angel ArteagaAssistant General Manager

4/10 Poor

Miah

Travelled with family and small children
We stayed for a couple weekend nights at this property. Upon check in, we were given a room with two double beds rather than the two queen beds that we had booked and paid for. After speaking with the lady at the desk we were moved to a different room with the proper bed size. That first night was rough. There was a lot of noise outside and then around 5am there was a person screaming, moaning, and crying out waking all 3 of us. It was a quick, easy drive to Disneyland from the hotel that morning. There were plenty of dining options very close to the hotel. The beds were hard and not very comfortable. There was hot water and decent water pressure. We did not participate in the breakfast provided to know what that entails. Pros: proximity to Disneyland and various dining options. Cons: one entrance/exit to the property, uncomfortable beds, paper thin walls, noisy area, didn’t feel safe walking alone
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 7 Mar,2024
Dear Miah, Thank you for choosing to stay with us and taking the time to evaluate your experience. Our goal is to provide a comfortable and relaxing stay to all our guests; therefore, we regret that this was not your experience. We sincerely apologize that the room type you requested was not available upon your arrival. We regret any frustration this caused, and we are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for the noise issues that impacted your time with us. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will share your comments appropriately as we are committed to improving our guest's experience. On a positive note, we appreciate you mentioning how our convenient location and various dining options were perfect for your travel plans. We are grateful for your patience and hope you will give us another opportunity to deliver you the exceptional visit that you deserve.Angel ArteagaAssistant General Manager

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, amenities
Across the street from Joe's Italian Ice, very good a must try. Room was clean. Breakfast is basic, what you see in the picks. No complaints.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 4 Mar,2024
Dear Jhonny, Thank you for the wonderful review of your recent stay at the Signature Anaheim Maingate. We are pleased you found our location to be perfect for your plans, and we also appreciate you mentioning how our clean accommodations enhanced your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Angel ArteagaAssistant General Manager

8/10 Good

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and convenient to all amenities especially Disneyland.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on 2 Mar,2024
Dear Edgar, Thank you for mentioning how fantastic our location is for visiting Disneyland; we couldn't agree more. We appreciate you choosing Signature Anaheim Maingate for your vacation, and we look forward to seeing you again.Angel ArteagaAssistant General Manager

8/10 Good

Sumaila Clariss

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for one night
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 26 Feb,2024
Dear M. Clariss, Thank you for choosing Signature Anaheim Maingate for your overnight stay. We are pleased to know that your overall experience was satisfying. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Angel ArteagaAssistant General Manager

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really happy with everything about this hotel,well there was 1 thing i didnt like the beds were way to HARD oh man that was so bad and hurt my back...Other then that very happy with the hotel and rooms.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on 23 Feb,2024
Dear Brenda, Thank you for choosing to stay with us at Signature Anaheim Maingate. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations and the inconvenience this caused. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We are grateful for your patience and look forward to welcoming you again.Angel ArteagaAssistant General Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Everything was mostly very acceptable, except that there was little privacy. The shade which covered the window looking directly into our room was very transparent and people walking by would into our bedroom.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on 21 Feb,2024
Dear Christopher, Thank you for making Signature Anaheim Maingate a part of your travel plans. Your satisfaction is important to us, and we are glad you had a pleasant time. We appreciate your observation with regard to the blinds and have noted as we use it in the future. Your rating is valued, and we hope to see you soon.Angel Arteaga,Assistant General Manager

8/10 Good

Argelia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on 21 Feb,2024
Dear Argelia, On behalf of our team at Signature Anaheim Maingate, thank you for the rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return.Angel Arteaga,Assistant General Manager

10/10 Excellent

Erika

Stayed 2 nights in Feb 2024
Response from ass on 21 Mar,2024
Dear Erika, Thank you for the wonderful rating for Signature Anaheim Maingate. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Angel Arteaga,Assistant General Manager

6/10 Okay

Thanh

Stayed 3 nights in Feb 2024
Response from Assistant General Manager on 15 Feb,2024
Dear Thanh, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Angel ArteagaAssistant General Manager

2/10 Terrible

tzewoh

Stayed 1 night in Feb 2024
Response from Assistant General Manager on 21 Mar,2024
Dear Tzewoh, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Angel Arteaga,Assistant General Manager

10/10 Excellent

Josie

Stayed 1 night in Feb 2024
Response from Assistant General Manager on 21 Mar,2024
Dear Josie, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Signature Anaheim Maingate.Angel Arteaga,Assistant General Manager

8/10 Good

byungil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a little rich breakfast, if possible
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 5 Feb,2024
Dear Byungil, Thank you for choosing Signature Anaheim Maingate and sharing your experience. We are glad to know you enjoyed your overall stay with us; however, we are sorry for the concern you had with the breakfast we offer. We will discuss it with our food and beverage team to see where to improve. Thank you again for your feedback, and we look forward to your next visit. Angel Arteaga,Assistant General Manager

4/10 Poor

Audelia

Travelled with family
Disliked: Staff & service, room comfort
Not so good
Unfortunately our stay was not the best. The walls are paper thin and you can hear everything!!
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 27 Jan,2024
Dear Audelia, Thank you for choosing us and sharing your experience. We genuinely regret the noise issues you encountered. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you again, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Angel ArteagaAssistant General Manager

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value if you just need a simple clean place to stay.
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 26 Jan,2024
Dear Karen, Thank you for choosing Signature Anaheim Maingate for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will revisit soon.Angel ArteagaAssistant General Manager

6/10 Okay

Lauren

Travelled with group
Disliked: Cleanliness, amenities
Overall, this hotel was mediocre. It was hard to go to sleep at night because it was so loud, and when my bedsheets were replaced, they were dirty and unclean. Hotel seems low-quality, but it is a good price.
Stayed 3 nights in Jan 2024
Response from GENERAL MANAGER on 22 Jan,2024
Dear Lauren, Thank you for reviewing your recent stay. Please accept our apologies for the cleanliness issues you encountered; we have shared your concerns with the appropriate individuals to be more efficient going ahead. We are also sorry that your sleep was disrupted by noise due to external factors. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We are grateful for your patience, and we hope you and your family will consider staying with us the next time your travels bring you to the area.Angel Arteaga,Assistant General Manager

10/10 Excellent

elide, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 19 Jan,2024
Dear Elide, Thank you for sharing your wonderful rating of your recent visit to Signature Anaheim Maingate. We are thrilled you enjoyed your stay and had a great experience here. Please come back and visit us again soon!Angel Arteaga,Assistant General Manager

4/10 Poor

Sara

Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 16 Jan,2024
Dear Sara, Thank you for choosing us and sharing your rating. We regret any inconvenience caused to you while you were here. We hope you will give us another opportunity to regain your trust the next time you are in the area.Angel Arteaga,Assistant General Manager

6/10 Okay

Arif

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 14 Jan,2024
Dear Arif, thank you for choosing us. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Angel Arteaga Assistant General Manager

10/10 Excellent

Javier Conrado

Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 2 Feb,2024
Dear Mr. Conrado, We are delighted you had an outstanding stay at Signature Anaheim Maingate and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Angel Arteaga,Assistant General Manager

8/10 Good

Don

Stayed 2 nights in Jan 2024
Response from Assistant General Manager on 14 Jan,2024
Dear Don, We are pleased your stay was enjoyable and want to thank you for your nice rating. All of us at Signature Anaheim Maingate look forward to your next visit.Angel Arteaga Assistant General Manager

6/10 Okay

Jose L

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 29 Jan,2024
Dear Jose, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Angel ArteagaAssistant General Manager

6/10 Okay

Dominique

Travelled with family
Average Hotel Stay
Upon arrival of the trip I had checked in swiftly and promptly. I was expecting a kind greeting when I walked in by the female receptionist, but that was not given to me unfortunately. We then got the keys to our room on the first floor and it was just an average room, kind of dinged up. The second day, we noticed that our door weatherstripping looked a little off putting, and from the outside it look like the door may have been propped open, which was very concerning because in the middle of the night we noticed that somebody had tried to come into the hotel room which was extremely alarming. They seemed to have been fidgeting with the door until I sprinted up and turn on the lights and hit the door knob, which sent them in a panic. This was alarming as It was all females on this stay, I called the front office and the lady only said she would keep an eye on it which was very unsettling, I then was still worried so I called again and this time Juan picked up the phone. I explained to him the situation, and that it was very concerning that there was two girls in this hotel room only and someone just tried to get into our room. He was so kind and generous, and was able to book us a different room for the night on the top floor, this was the friendliest service member we encountered this whole entire trip. At the end of our stay, we were a little bit more calm and took advantage of all the amenities including the grab and go breakfast but not sure if we would recommend hotel.
The only secured lock was the bottom lock, not even a dead bolt.
The outside of the door looks like it was somewhat open.
Next door neighbors door looked way more secure than ours.
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 16 Jan,2024
Dear Dominique, Thank you for sharing a review of your visit to our hotel. We regret not meeting your expectations with our front desk service and accommodations. We are also sorry for the security concern you faced in the middle of the night and for the frustration it caused. We take such concerns very seriously and appreciate you bringing this to our attention so that we can address it appropriately. On a positive note, we are glad Juan made up for the inconvenience and the rest of your stay was comfortable. We will share your remarks with him for a job well done. We are grateful for the valuable feedback, and we sincerely hope you will give us a second chance to make a better impression.Angel Arteaga,Assistant General Manager

10/10 Excellent

Serena

Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 23 Jan,2024
Dear Serena, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. We appreciate you being our guest and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 8 Jan,2024
Dear Lorena, Thank you for staying at Signature Anaheim Maingate and for your excellent rating. Our goal is to ensure a memorable experience for every guest and we are pleased to have delivered upon our commitment. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 8 Jan,2024
Dear Teresa, Thank you for sharing your experience. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every guest is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We apologize for any inconvenience and frustration caused to you and appreciate your patience and understanding. We hope you will visit us again so we can provide you with the excellent service for which we are known.Angel Arteaga,Assistant General Manager

8/10 Good

Jesus Daniel

Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 31 Jan,2024
Dear Jesus, Thank you for staying at Signature Anaheim Maingate and for your kind rating. We appreciate you being our guest and look forward to seeing you on your next visit.Angel Arteaga,Assistant General Manager

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is driving distance close to Disney land park. Right next to Jack in the box, & there is enough parking. The room is nice and decent. The only down side is I paid for a two queen size bed and they are not queen size beds. I have a queen size bed, theirs is a full size bed. The bathroom door isn’t on the hedge right so it’s hard to shut but manageable. Super thin walls, we heard the neighbor in the morning yelling at her kid.woke us all up. But for the price we paid for 2 nights, it was over all good!
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 2 Jan,2024
Dear Alicia, Thank you for taking the time to share about your stay at Signature Anaheim Maingate. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Angel ArteagaAssistant General Manager

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was ready to go with my booking already printed out. It took me about 3 min. total to get my room key. The room was freshly cleaned and had a faint smell of bleach. Everything was really very clean. Everyday our room was refreshed by housekeeping.The bedding was crisp and clean. The mattresses were a little flat, but the pillows were new and perfect. ( 4 per Queen bed) My regret is that I did not bring a swimsuit. The pool and hot tub were sparkling and the grounds were highly maintained. Honestly, for a budget motel, I was not expecting this level of crisp and cleanliness. The staff should feel very proud of how they have cared for this property. We will definitely stay again!
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 1 Jan,2024
Dear Julie, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly our accommodations, pool, and hot tub. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We are happy you will choose Signature Anaheim Maingate whenever your travels bring you back this way.Angel ArteagaAssistant General Manager

2/10 Terrible

Michelle

Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 19 Jan,2024
Dear Michelle, Thank you for staying with us and for posting your rating. We are very sorry for not being able to meet your expectations and for any inconvenience caused to you while you were here. We hope you will give us another opportunity to show you the excellent service and hospitality we are typically known for providing.Angel Arteaga,Assistant General Manager

4/10 Poor

enrique

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I checked the beds for bedbugs and found our mattress stained everywhere. There were hairs in the shower, on the bedsheets, and in the sink. We turned the ac on and it smelled like urine. Our whole room smelled like it afterwards. Our neighbors were really loud and we couldn’t sleep. We liked that they offered grab and go breakfast. It was near target and not far from Disneyland.
Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 28 Dec,2023
Dear Enrique, Thank you for staying with us and for your review. We sincerely apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Angel ArteagaAssistant General Manager

10/10 Excellent

Jasmine

Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 14 Jan,2024
Dear Jasmine, Thank you for your fantastic rating. We are pleased you chose Signature Anaheim Maingate for your time in the area and are glad we exceeded your expectations. We look forward to having you as our guest again soon. Angel Arteaga Assistant General Manager