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Reviews of Wingate by Wyndham Anchorage Downtown/Ship Creek

2.5 out of 5
Wingate by Wyndham Anchorage Downtown/Ship Creek
111 W Ship Creek Ave, Anchorage, AK

Reviews

7.4

Good

Rating 10 - Excellent. 340 out of 1010 reviews" "
Rating 8 - Good. 303 out of 1010 reviews" "
Rating 6 - Okay. 164 out of 1010 reviews" "
Rating 4 - Poor. 107 out of 1010 reviews" "
Rating 2 - Terrible. 96 out of 1010 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in VERY poor condition!! We were supposed to stay 7 nights, one was enough for us!!if not for the night manager we would not have even done that!! Morning manager was rude and didn't help us at all!!
Stayed 7 nights in Apr 2024

2/10 Terrible

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sherry, LYNNWOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and helpful. It's about 20 minutes walking distance from the hotel to the downtown areas. The staff always would like to transfer us by a hotel shuttle bus.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect customer service
Stayed 1 night in Apr 2024

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 5 nights in Apr 2024

8/10 Good

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Near homeless encampment
Stayed 1 night in Apr 2024

4/10 Poor

Charles

Disliked: Property conditions & facilities
Was told the pool was heated, which was the entire reason we chose this hotel. It was in fact ICE COLD. The room was so hot that we had to sleep with the window open EVEN AFTER I unplugged the auxiliary heater and already had the thermostat on the wall unit turned off by 4pm. At 9am the room was still above 80 degrees and the heater was still cranking out heat. Poor & never again
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Kaci, Wasilla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were grateful to only be sleeping here while we were in town over night. There was mold in the bathroom. The window barely closed. The air conditioning unit was loud inside and outside. The area for food was crowded and under filled. The staff while pleasant and somewhat helpful were not the most efficient or caring. We’ll choose another option next time.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything. Toilet was dirty in the room and there was a weird stain on the couch. We asked to change rooms but they were booked. Would not recommend staying here. It was awful. Will never come back.
Stayed 1 night in Apr 2024

6/10 Okay

Orville

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good stay They need to pick up on rooms tv Coffe General maintenance
Stayed 1 night in Apr 2024

6/10 Okay

Michelle, North Pole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property many times. It is easily accessible and very pleasant. This time, even though we had reserved a King Room, it was not available. We were given a double queen room. Which was satisfactory, but not what we had desired. The check-in clerk was very nice. I would still stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Harold

Disliked: Cleanliness, property conditions & facilities
Bathroom was disgusting falling apart, door wouldn’t close, paint peeling off wall and ceiling from water damage
Stayed 2 nights in Apr 2024

6/10 Okay

Jessica, Homer

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I think the staff are doing a great job. They were incredibly kid to my son and I. Unfortunately, the property is mismanaged. There appears to have been a shift in ownership. Our room smelled of rotten cheese, the sink was leaking and the carpeted floor was soaked. The flooring was warped due to the water leak. Please stop allowing damaged rooms to be occupied.
Stayed 2 nights in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service
distance from downtown
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
good
Stayed 4 nights in Jan 2024

6/10 Okay

Stephanie

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Older than it seems in pictures and cleanliness could be much better
Stayed 1 night in Apr 2024

6/10 Okay

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room was dirty and had many broken tile pieces in the bathroom. Bedding might have been changed but blankets had stains. Bathroom didn’t appear to be cleaned as there was used soap bars in the bathtub.
Stayed 2 nights in Apr 2024

6/10 Okay

Amanda

Stayed 1 night in Apr 2024

4/10 Poor

Amber

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff helpful with issues we needed help with and also friendly and kind

4/10 Poor

Jose Theresita

Travelled with partner
Liked: Property conditions & facilities
We requested a shuttle to the airport to pick up a rental car, which should’ve been a 15 minute drive but he also took someone to do laundry which then let us to be late to get to the airport and then just got us late for the rest of the day, not a good experience
Stayed 2 nights in Mar 2024

6/10 Okay

shannon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
there was no service provided during our stay. The room did not have hand towels, soap or toilet paper in the room. We had to ask for toilet paper and then go downstairs to get it ourselves. There was not enough food for the guests at breakfast. The room was clean and the shuttle from the airport was very convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

4/10 Poor

Sarah

Travelled with family, Business traveller
The front desk staff, kitchen and shuttle staff were very nice and helpful. The location name of “downtown” is misleading. You are a decent walk to downtown and it’s not a lovely walk. With that said, the shuttle will give rides to and from downtown which is a nice perk. My major, and I mean MAJOR, complaint is around hot water. Can take 10-15 minutes to get hot but the constant varying temperature from too hot to very cold was truly miserable. Rumor is that it’s under new ownership and that they are working on it but til some upgrades happen, I would not stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
Best place to stay and fish. Ship creek is steps away.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you everything was great and breakfast was good. Really like the area the fishing and trains all went great. Will be staying here again
Stayed 1 night in Apr 2024

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews lied room was dirty, food left in fridge from prior guests, no towels, had to beg for a cleaning. Save your money go somewhere else
Stayed 7 nights in Mar 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was more impressive than expected with a kitchenette included. -Included breakfast wasn't very good
Stayed 2 nights in Mar 2024

4/10 Poor

Megan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks nice from the outside (though a very odd location) & the lobby was nice. However, everything else is severely lacking.. We are a family of 5 & booked a 2 queen room which per their website sleeps 5. I assumed this meant there was a pull out couch in the room as well. There was no couch but only 2 chairs for seating. I asked the front desk if we could have a rollaway bed & was told that it may not be possible as it was a fire hazard in the 2 queen rooms… when I asked how we are supposed to sleep 5 with only 2 beds & informed them that on their website it does show a couch bed, they then offered the rollaway.. No biggie we made it work. The kids wanted to go swimming in the indoor pool (a main reason I booked this particular property) only to find it was freezing cold. According to the front desk, their heat pump went out about 2 weeks ago & they’ve been trying to heat it by running hot water through a hose from the bathroom.. (it didn’t work) Disappointing, but what can you do? Returned to our room & my husband was going to shower. Let the water run for 20 mins & not once did it get warm… Went back to the front desk to let them know we had no hot water & was told “oh yeah, there’s been problems with the hot water on that side of the building”… Why put people in rooms when you know there is no hot water?! It would be different if we were only there for one night, but we were booked for 4 nights. That’s too long to expect people to not shower.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot tub!
Stayed 1 night in Apr 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kayla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and included airport shuttle. Shuttle also takes you a five mile radius to closeby shopping and dining, although close enough to walk as well. Coastal trail and passenger railroad right nearby.
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the location and they didnt have a problem switching our room when nothing was working in it.
Stayed 6 nights in Mar 2024

6/10 Okay

julie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
First stay was awesome . A week later, they forgot to send the shuttle to pick us up. Had to call 3 times. Reported no hot water, was told to let it run 10 minutes. Loved the staff the first stay. Not sure what happened during the week we were gone. Staff very inefficient .
Stayed 1 night in Mar 2024

4/10 Poor

Benjamin

Stayed 1 night in Mar 2024

8/10 Good

Charles, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to downtown, the price was right.
Stayed 2 nights in Mar 2024

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2024

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking at property was bad and Ice and ruts all around the building and most people just parked along the building where there was less ice and easier to get in and out of there without breaking something on your vehicle. Bathrooms were less than desirable also.
Stayed 2 nights in Mar 2024

4/10 Poor

judson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room wasn’t ready until 5 o’clock in the evening
Stayed 1 night in Mar 2024

6/10 Okay

Jeanie

Travelled with partner
Hotel is located next to train tracks! We had to leave the water running for a good 30 min before it even got warm enough to shower, notified maintenance and they never came to our room. Stains noted on carpet.
Stayed 3 nights in Mar 2024

4/10 Poor

Vishwabhilash, Ellisville

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Book this place if you would like to be welcomed by dirty linen , unwashed sheets , blocked toilets and musty odor . Staff was professional and helpful , but it would help if some attention was paid towards the property. Booked 5 rooms out of which had to req the staff to change 3 rooms. You can easily hear what the person in the next room is talking about.
Stayed 1 night in Mar 2024

10/10 Excellent

Xiulong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beside river and there is a great trail close by.
Stayed 2 nights in Mar 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Raissa

Liked: Property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Mar 2024

2/10 Terrible

Thelma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like much. Service was poor, the room was not clean when we arrived 9pm then the lady looked like all she did was just put the same sheets back on the bed. It was not even clean. I should have known better because there was a guest that came down 3 times saying her room was not clean and the sheets were dirty. No clean towels for the entire 7 days, there was also mold in our bathroom. Customer service was not much better, but there was one young lady in the morning she was very pleasant.
Stayed 6 nights in Mar 2024

2/10 Terrible

Lolita Corrie

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel looks good on outside but on inside was different story. Key cards do not work and had to reactivate almost daily, elevator works at times, pool was out of order and when it was it was not clean and freezing cold, shower curtains were all too short for bathtubs, rooms were not clean with cracked tiles, hot water was an issue due to pumps breaking, breakfast was limited and due to the short staffing several staff played many roles. We could not cancel or check out due to Expedia’s cancellation policy and even after changing rooms for the price you pay, it’s definitely not worth booking. We felt for the staff who tried to help but the hotel itself needs major repairs.
Stayed 8 nights in Mar 2024

4/10 Poor

Stephanie

Stayed 6 nights in Mar 2024

4/10 Poor

Robin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
On checkin no shower curtain, incomplete towel set. Tiles in bathroom were loose and the grout was coming out. Only 2 usb outlets on only one side of the bed so not enough for the both of us.
Stayed 2 nights in Mar 2024