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Reviews of EVEN Hotel Ann Arbor S - University Area, an IHG Hotel

3.5 out of 5
EVEN Hotel Ann Arbor S - University Area, an IHG Hotel
600 Briarwood Cir, Ann Arbor, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 344 out of 693 reviews" "
Rating 8 - Good. 229 out of 693 reviews" "
Rating 6 - Okay. 74 out of 693 reviews" "
Rating 4 - Poor. 29 out of 693 reviews" "
Rating 2 - Terrible. 17 out of 693 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Brionne

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Did a two nights vacation here with my family. The service from the front desk and housekeeping was amazing. The only downfall was that the restaurant and bar area closed early. And that was a reason why I booked this hotel. And the mall construction wasn’t a nice view either.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dr. Kevin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool place, modern and comfy!
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanette, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Check in easy. The rooms are big with exercise equipment. Pool seems nice. Clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean, modern and stylish.
Stayed 1 night in Apr 2024

8/10 Good

Caroline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was very friendly. Pros: - room was clean and they offered clean towels when needed - not a lot of noise from other guests - plenty of parking Cons: biggest one was unbelievable noise from highway. So so loud. Also hotel was on the perimeter of a mall but we were facing a torn down section that made the whole area look rundown.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel pool and gym for the area
Stayed 2 nights in Apr 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from EVEN Ann Arbor on 1 Apr,2024
Thank you Jeremy!

10/10 Excellent

June

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the smell. No carpeting!
Stayed 3 nights in Mar 2024
Response from EVEN Ann Arbor on 27 Mar,2024
Thank you June!

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, quiet
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 27 Mar,2024
Thank you Rachel!

10/10 Excellent

Emily

Travelled with family and small children
Liked: Amenities
Friendly and clean
Stayed 1 night in Mar 2024
Response from EVEN Ann Arbor on 26 Mar,2024
Thank you Emily!

10/10 Excellent

Beth, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, hot tub, Sylish,
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 26 Mar,2024
Thank you Beth!

8/10 Good

alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and nice facility for a good pricr
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 25 Mar,2024
Thank you Alberto!

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel. Clean and modern designs. No bed bug protectors on the mattresses! This should be a hotel standard. Otherwise- no complaints.
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 25 Mar,2024
Hi Sarah and thank you for your review of EVEN Ann Arbor

6/10 Okay

Caitlin

Travelled with group
Liked: Staff & service
Good location. Loud - difficult to sleep. Could not figure out how to get the alarm clock light to turn off- bright light the entire night.
Stayed 1 night in Mar 2024
Response from EVEN Ann Arbor on 25 Mar,2024
Hi Caitlin and thank you for your feedback on your stay with us.

6/10 Okay

Aurea Pik Fei

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Inexperienced of front desk staff.
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 25 Mar,2024
Hello, please feel free to call the hotel with any concerns you may have experienced during your stay.

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean! Great location
Stayed 1 night in Mar 2024
Response from EVEN Ann Arbor on 25 Mar,2024
Thank you Caryn!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EVEN Ann Arbor on 24 Mar,2024
Thank you Frank!

10/10 Excellent

Carrie, shelburne falls

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice, clean, easy, helpful staff, bar, and restaurant on site and conveniently located.
Stayed 3 nights in Mar 2024
Response from EVEN Ann Arbor on 18 Mar,2024
Thank you Carrie!

6/10 Okay

pam

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from EVEN Ann Arbor on 19 Mar,2024
Thank you Pam!

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be 5 star with outside seating areas
Stayed 1 night in Dec 2023
Response from EVEN Ann Arbor on 29 Feb,2024
Thank you Todd !

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EVEN Ann Arbor on 27 Feb,2024
Thank you Nathan!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale. Spoils you as everyone wants whose on the road away from home
Stayed 1 night in Feb 2024
Response from EVEN Ann Arbor on 27 Feb,2024
Thank you Lisa!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Very updated and clean!
Stayed 1 night in Feb 2024
Response from EVEN Ann Arbor on 24 Feb,2024
Thank you Rachael!

10/10 Excellent

DeQuincia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from EVEN Ann Arbor on 13 Feb,2024
Thank you DeQuincia!

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from EVEN Ann Arbor on 11 Feb,2024
Thank you Kate!

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Response from EVEN Ann Arbor on 3 Feb,2024
Thank you Nadine!

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from EVEN Ann Arbor on 3 Feb,2024
Thank you Jill!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meg - General Manager on 28 Jan,2024
Thank you for the amazing 5/5 review of your recent stay with us. I hope you slept well and felt refreshed during your stay. We look forward to WELLcoming you back again soon

4/10 Poor

Barry

Disliked: Amenities, property conditions & facilities
All lights around bed did not work, and it was not light bulbs. So, could not read in bed. The lavatory drain was so slow that you could hardly brush your teeth.
Stayed 2 nights in Dec 2023
Response from Meg - General Manager on 25 Jan,2024
Thank you for your feedback. I apologize that you did not have an exceptional experience here at EVEN and we did not exceed your expectations. We are working to improve and we appreciate your feedback to help make that happen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Fan!
New. Comfy. Clean. Modern. Spacious. Relaxing. Fun!
Stayed 1 night in Dec 2023
Response from Meg - General Manager on 5 Jan,2024
THANK YOU for the amazing 10/10 reveiw of your stay! I am thrilled to hear that EVEN is your new favorite... come back and see us again soon. Be Well

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom request
I don’t know why hotels provide single ply toilet paper. Two ply is more comfortable
Stayed 7 nights in Dec 2023
Response from Meg-General Manager on 5 Jan,2024
Thank you for your review and feedback. I appreciate your feedback as it helps us understand our guests expectations and deliver the highest service levels they have come to expect. We look forward to WELLcoming you back!

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Meg-General Manager on 5 Jan,2024
Thank you for the wonderful 5/5 review of your recent stay with us! I hope you slept well and felt refreshed during your stay. we look forward to WELLcoming you back again soon. Be Well,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, clean room, friendly staff
Highly recommend! Great location, too!
Stayed 3 nights in Nov 2023
Response from Meg - General Manager on 20 Dec,2023
Thank you for the wonderful 10/10 review of your stay with us! I am thrilled to hear that EVEN was a perfect match for your recent travels to Ann Arbor! I appreciate your kind words and we look forward to WELL-coming you back again very soon.

10/10 Excellent

Tommy

Stayed 1 night in Dec 2023
Response from Meg - General Manager on 5 Jan,2024
Thank you for the wonderful 5/5 review of your recent stay with us! I hope you slept well and enjoyed your time at EVEN! We look forward to WELLcoming you back again soon!

8/10 Good

Anita L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had a short lead time announcement that they would be testing fire alarms starting at 9a. No details on we were expected to do. I just packed and left early on my scheduled last morning rather than use what hours I had till check out being involved in their ‘test’
Stayed 2 nights in Dec 2023
Response from Meg - General Manager on 18 Dec,2023
Thank you for providing feedback regarding your recent stay. I apologize that our fire alarm testing and communication regarding it made your stay less enjoyable than expected. I am very sorry for the inconvenience.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
The fitness available
Stayed 2 nights in Nov 2023
Response from Matthew on 3 Dec,2023
Thank you Marjorie for staying with us at EVEN Ann Arbor! Be Well...

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, helpful staff. Rooms small but clean
Stayed 3 nights in Nov 2023
Response from Meg - General Manager on 28 Nov,2023
Thank you for the amazing 5/5 review of your recent stay with us! I appreciate your kind words, especially to our staff. We look forward to WELLcoming you back again very soon!

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and rooms were spacious
Stayed 2 nights in Nov 2023
Response from Meg P on 7 Nov,2023
Thank you for letting us know about your recent stay at EVEN Ann Arbor. Thank you for the warm remarks. We look forward to seeing you again soon!

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, fantastic up to date rooms. Exercise equipment in the room, helpful pleasant staff. And the restaurant onsite was good also.
Stayed 2 nights in Oct 2023
Response from Matthew on 31 Oct,2023
Hi Martha, and thank you for the positive review of our hotel. Thank you again for staying with us at EVEN Ann Arbor. Be Well...

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and comfortable
Stayed 1 night in Oct 2023
Response from Meg - General Manager on 25 Oct,2023
Thank you for the thoughtful, warm review of your stay with us at EVEN! I appreciate your kind words and look forward to WELLcoming you back again very soon

4/10 Poor

Marianne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
SO NOISY
Noisiest place I have ever stayed, the side of my room was on the highway side and in the flight path so it sounded like trucks and airplanes came straight to the rooms. The room itself was great and clean and would give it another try but on the other side maybe it is not so noisy. Employees were all great. I would recommend they invest in double pane windows.
Stayed 3 nights in Oct 2023
Response from Meg - General Manager on 25 Oct,2023
Thank you for your review and feedback from your recent stay with us at EVEN! We appreciate your comments as they help us provide the best service possible that exceed our guests expectations. I apologize that the freeway noise was troublesome for you. Upon your next visit to the area, please call ahead so we can provide a room request in a different location of the hotel. We look forward to WELLcoming you back in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Meg - General Manager on 4 Oct,2023
Thank you for the amazing 10/10 review of your recent stay with us! I hope you had a wonderful time and restful sleep. We look forward to WELLcoming you back again very soon

6/10 Okay

Zachery

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I went to check in to my room and come to find out they checked someone with a “similar name” into my room. When they’re supposed to check IDs first then give the key. I did not appreciate that at all.
Stayed 1 night in Sep 2023
Response from Meg - General Manager on 3 Oct,2023
Good Morning Zachery,I very much apologize that your check in was not to our standards. I appreciate you feedback as it allows me to acknowledge and fix the problems that you experienced. Thank You

10/10 Excellent

Sami

Business traveller
Liked: Property conditions & facilities
Noce
Stayed 1 night in Sep 2023
Response from Meg - General Manager on 3 Oct,2023
Thank you for the wonder review of your recent stay. I hope you slept well and felt refreshed during your trip. We look forward to WELLcoming you back again soon!

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities
Thx
Stayed 1 night in Sep 2023
Response from Matthew on 18 Sept,2023
Thank you John!

10/10 Excellent

Scott, East Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new facility with friendly staff.
Stayed 1 night in Sep 2023
Response from Matthew on 18 Sept,2023
Thank you Scott!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were great. Fast and always made me feel like I was home. Great job!!!!
Stayed 3 nights in Aug 2023
Response from Matthew on 9 Sept,2023
Hi Evan and thank you for the positive review. Glad to hear our front desk staff made your experience feel right at home. Thank you again for staying with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property. Very clean, breakfast good. Convenient to U of M. Better price than area hotels. Would stay again
Stayed 2 nights in Sep 2023
Response from Matthew on 8 Sept,2023
Hi Lisa and thank you for the positive feedback! Glad you enjoyed your stay with us at EVEN Ann Arbor.