No greeting at reception,room dirty and dusty hair everywhere never heard of a vacuum,found a dead cockroach middle of the room on first entry no apology nothing,two girls in room next to us came out screaming also,bathroom limescale in shower and sink,shower also leaking water end a up all over the floor,no greeting in the mornings,left sign for room to be cleaned come back not cleaned was told you have to tell us??so what is the sign for?
Not helpful at all no map given no thanks told about local area it was sub an effort to get a word out of reception staff,house keeping staff seem nice but was disappointed when some money went missing out of our room was only a bit of change,our fault for leaving it out should have left it in the safe when we left no thanks or goodbye,instead receptionist asked us if you used mini bar we said no that wasn't enough she phoned one of the cleaners and spoke in Turkish bit we got the word minibar so they went and checked,why ask I feel you would check anyway?
The best thing is breakfast which is down the road the chef wallery and Ahmet the waiter made our breakfast great,fantastic service,always greeting nothing is too much the hotel need to learn from these guys they are brilliant.
I don't know how this hotel got so many good reviews honestly maybe we being from England expect good manners and good service a short it's what we are use to the book at reception isn't filled with reviews from other countries so it's up to you never again.