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Reviews of Hayal Residence Apart Otel

Hayal Residence Apart Otel
Sirinyali Mahallesi 1506 Sokak No. 2, Lara, Muratpasa, Antalya, Antalya

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

selcuk-timur

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved out stay and it was suprt convenient and quiet. The staff was super friendly. Highly recommend it.
Response from hayal residence apart hotel on 1 Jul,2023
Dear Selçuk Dilek hello.Thank you for your nice comment.we hope to see you again.Best regards.

8/10 Good

Abdulamersaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from HAYAL RESIDENCE APART OTEL on 26 Aug,2022
Teşekkürler...

2/10 Terrible

Mohammed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
DO NOT BOOK THIS HOTEL!!
Hotel was clean Not an apart hotel as advertised which is the only reason i booked. There was only a fridge. No kitchen facilities. We had no water in any othe the raps or shower or any electricity between the hours of 9 am and 4pm each day we stayed. Hotel didnt evwn provide bottled water i had to go out and buy water just to clean my kids. I requested a refund so i could book somwhere else as i needed water as it is a basic human right. They REFUSED a refund and told me that my room was NON REFUNDABLE even though it was not suitable for anyone to live in. WORST EXPERIENCE EVER!!!
Stayed 3 nights in May 2022
Response from HAYAL RESIDENCE APART OTEL on 6 Jun,2022
The room you have chosen is a four-person room without a kitchen, as seen in the photos in the system. We have apartments in different options with kitchens in our hotel. but you have chosen a four-person room without a kitchen, which is more affordable in terms of price. As we mentioned to you when starting the accommodation, since the roads of the entire neighborhood were dug and the main water pipes were changed, there was a water cut in the whole neighborhood between 9.00 am and 6 pm, and after 6.00 in the evening, water became usable. This is just a situation that happened that week and never happened again. There is water in the cafe of our hotel and it is provided free of charge if requested. The power outage on the last day of your stay lasted for 2 hours. It is not ethical and fair for you to stay in our hotel for three days and check out at 12 o'clock in the afternoon and request a refund during check-out.

10/10 Excellent

Taher

Travelled with family
Liked: Cleanliness, room comfort
Nice people
Stuff is so nice try to make us happy all the time real nice people
Stayed 5 nights in Sep 2020
Response from HAYAL RESIDENCE APART OTEL on 29 Oct,2020
THANK YOU SO MUCH FOR YOUR GOOD COMMENT.

6/10 Okay

ck, UK

Travelled with family
Liked: Amenities
Stayed here in August. Apartment had all necessities unfortunately property was rather loud due to building / renovations during our stay meaning no peaceful mornings. Our apartment was not really cleaned during our 7+ days stay. The cleaning lady mopped the communal area in our apart on one occasion and provided additional towels (after being asked) but no clean bed linen provided etc. A sofa bed was advertised but our apartment did not have this and a floor mattress was provided instead. The shower / tub in our apartment also leaked onto the floor. Can’t fault the friendliness of the staff and apart is near city centre however 20ish minutes drive from the real beaches in Antalya so bear that in mind depending on what kind of holiday you want. There is a swimming platform less than 5min walk away however only for competent swimmers and not for those who like shallow waters to play in. Overall a decent place but could benefit from improvements such as regular cleaning and less noise.
Stayed 10 nights in Aug 2019
Response from HAYAL RESIDENCE APART OTEL on 26 Oct,2019
I would like to state that we are sorry for your negative experience. In accordance with our hotel rules, cleaning is provided only in accordance with the wishes of our guests. next time we want to give you a much more beautiful experience. hope to see you again.

6/10 Okay

burhanettin

Stayed 11 nights in Jul 2023
Response from hayal residence apart hotel on 25 Jul,2023
Değerli müşterimiz otelimizden yeterince memnun kalmamanız bizi üzdü. Konaklama sürecindeyken sizlere sürekli bir isteğiniz yada şikayetiniz olup olmadığını sormamıza rağmen sıkıntılarınızı bizimle paylaşmış olsaydınız, sıkıntılarınızı çözümlemek için elimizden geleni yapardık. Bizler sizi tekrar ağırlamayı ve daha memnun bir şekilde ayrılmanızı umar iyi günler dileriz.

10/10 Excellent

Ersan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from hayal residence apart hotel on 1 Jul,2023
Ersan bey yorumunuz için teşekkür eder tekrar görüşmeyi temenni ederiz.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maalesef beklentimizin çok altındaydı.
Bir apart otel olduğunu biliyorduk ve bu nedenle beklentimiz gayet düşüktü. Ama buna rağmen oda beklentimizin çok altındaydı. Yatak çok eski ve hiç rahat değildi. Yatak gıcırtısından bebeğimiz sürekli uyandı. Salondaki yatağa dönüşen koltuk da hiç rahat değildi. Temizlik baştan savma yapılmıştı; yerler ve mutfak tezgahı çok kirliydi. Birkaç kez elektrik sigortaları durduk yere attı. Banyo aşırı küçüktü. Konum olarak fena değildi. Ancak yürüme mesafesinde halk plajı yok. Yakında (400-500 metre) büyük marketler var.
Stayed 4 nights in Aug 2022
Response from HAYAL RESIDENCE APART OTEL on 1 Sept,2022
Değerli müşterimiz otelimizden memnun kalmamanız bizi üzdü. Konaklama sürecindeyken sıkıntılarınızı bizimle paylaşmış olsaydınız, sıkıntılarınızı çözümlemek için elimizden geleni yapardık. yürüme mesafesinde platformlu bir halk plajı var bu konuda da size yardımcı olurduk. otelimizde güvenlik için kaçak akım rolesi bulunmaktadır, herhangi olası bir elektirik kaynaklı yangın tehlikesini engellemek için. umarız bu deneyiminizi telafi etme şansımız olur. iyi günler dileriz.

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt place to stay
i was a little bit afraid because of some of the comments made about the hotel, but first impression of the hotel, staff and specialy the apart. rooms was without any dought impressively good. i only did reserve one night, but i will most likely use this place again. very clean We arrived very late and left wery early but there where always staff around. Since we arrived very late 23.00 +++ we did not buy any water on the way, but when i asked the stuff they opened the restaurant for me and i did buy some water and other cool drinks. Negative side: They dont have Lion milk + the lights at the tv room area could be less comfortable and more bright.
Stayed 1 night in Jun 2022
Response from HAYAL RESIDENCE APART OTEL on 15 Jun,2022
Thank you very much for your kind comment. Your comments are valuable to us. We are happy to host you. See you again...

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aile olarak tercih edebileceğiniz bölgedeki en iyi yerlerden biri diyebilirim.
Stayed 2 nights in Nov 2021
Response from HAYAL RESIDENCE APART OTEL on 13 Nov,2021
Teşekkürler...

8/10 Good

Mohamed

Stayed 1 night in Aug 2021
Response from HAYAL RESIDENCE APART OTEL on 26 Oct,2021
Teşekkürler...

8/10 Good

Mert Nizami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biz 1 gece 4 kişilik aile olarak kaldık. Bir problem yaşamadık. Otel 1-2 gece için uygun fakat daha uzun konaklamalar için alternarif yerler düşünülebilir.
Stayed 1 night in Aug 2021
Response from HAYAL RESIDENCE APART OTEL on 6 Sept,2021
Merhaba, yorumunuz için teşekkürler. 1+1 ve 2+1 Apart dairelerimiz de mevcut. Bir daha ki konaklamanızda sizi Apart dairelerimizde misafir etmek isteriz uzun konaklamalar için de uygundur.

10/10 Excellent

Ayfer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HAYAL RESIDENCE APART OTEL on 3 Aug,2021
Teşekkür ederiz.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ausstattung
Stayed 1 night in Jul 2021
Response from HAYAL RESIDENCE APART OTEL on 28 Jul,2021
Thank you...

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Kısa süreli konaklamalar için ideal, banyonun durumu daha iyi olabilirdi.
Stayed 1 night in Sep 2020
Response from HAYAL RESIDENCE APART OTEL on 29 Oct,2020
TEŞEKKÜR EDERİZ. TEKRAR GÖRÜŞMEK ÜZERE.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok iyi değil çok çok iyi
Herşey mükemmeldi.Teşekkürler.
Stayed 1 night in Mar 2020
Response from Hayal Residence Apart Otel on 13 Mar,2020
Teşekkür ederiz. Başka bir seyahatinizde sizi tekrar misafir etmekten mutluluk duyarız.

8/10 Good

Ozan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hayal Residence Apart Otel on 2 Mar,2020
Teşekkür Ederiz.

10/10 Excellent

Sevilay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Hayal Residence Apart Otel on 23 Jan,2020
Teşekkür ederiz.

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный новый отель в хорошем районе
Очень хороший отель! Выбирали именно в этом районе, искали вариант с кухней, чтобы можно было самим готовить. Отель новый, все в отличном состоянии, фото соответствуют действительности. В номере было чисто и уютно, много места - спальня и кухня-гостиная. Есть все необходимое: чайник, плита, холодильник, посуда и даже утюг со стиральной машиной! Правда сковорода и кастрюля были совсем маленькие, но на двоих готовить можно. Был выход в сад, где можно обедать и сушить белье. Слышимость минимальная. Есть лифт, есть хороший вайфай. Персонал приветливый, никаких проблем не возникло. Единственный недостаток - мы жили на минус первом этаже - периодически доносился запах канализации, в связи с этим в номере установлен автоматический освежитель воздуха, но он не спасал, так что лучше берите номер выше. Местоположение отеля прекрасное! Рядом остановка, можно без проблем доехать и в аэропорт, и на пляж, и в старый город. Также рядом большой гипермаркет Мигрос и другие магазины.
Stayed 2 nights in Sep 2019
Response from HAYAL RESIDENCE APART OTEL on 23 Oct,2019
Спасибо за ваш хороший комментарий. мы хотели бы иметь гостей в наших комнатах наверху для другого отпуска. хорошего дня

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 stjerne hotel
Den lejlighed fik vi første dag var meget indelukket og mørk. Ingen vindue i stuen. Der var kun en lille vindue i det lille soveværelse. Klimaanlægget virkede ikke optimalt. Den ene fungerede slet ikke. Sovesofa fuldt hele "stuen", hvis man kunne kalde stue. I virkeligheden var gang. Håndklæderne var plettede. Selvom jeg var booket lejligheden til 4, var der dyner, puder og håndklæder til 2 personer. Sengetøj blev ikke skiftet og vi skulle selv spørger efter håndklæder og toiletpapir. Den anden lejlighed fik i dag 2 var heller ikke bedre end den første. De var ved at bygge/ombygge, så var der meget larm fra morgen tidlig. Alt i alt var det ikke god oplevelse.
Stayed 9 nights in Aug 2019
Response from Hayal Residence Apart Otel on 9 Sept,2019
Jeg vil gerne oplyse, at vi er ked af din oplevelse. Den rumtype, du har købt gennem Hotels.com, er en haveværelse, så vi måtte give det rum. Hvis du delte med os, ville vi gøre vores bedste for at løse dine problemer, mens du er her. Vi ønsker at gøre det op til dig på din næste tur. Tak, have en dejlig dag.

8/10 Good

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
تنقصه الخدمات ولاكنه جيد
الاقامه كانت رائعه فالموقع جيد وقريب جدا من البحر حيث يوجد ثلاث أماكن لسباحه هناك الغرف نظيفة لايوجد لديهم إفطار ولا يوجد كذالك ممر لعربات الأطفال ولايوجد هناك مساعده من أجل الحقائب ستظطر لرفعها بنفسك
Stayed 1 night in Aug 2019
Response from Hayal Residence Apart Otel on 30 Aug,2019
Teşekkür ederiz.

10/10 Excellent

Metin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 günlük bayram tatili
Ailemle bayram tatilinin son 3 gününü geçirmek için konaklamadıpımız apart otelden çok memnun kaldık. Personeli her defasında güler yüzle karşıladı ve yardımcı oldular. Kesinlikle tekrar konaklamak isteyeceğimiz bir yer lokasyonu çok iyi.
Stayed 3 nights in Aug 2019
Response from Hayal Residence Apart Otel on 20 Aug,2019
Güzel görüşleriniz için çok teşekkür ederiz. Sizi tekrar misafir etmekten mutluluk duyarız.

10/10 Excellent

Ahmed Brahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Hayal Residence Apart Otel on 22 Jul,2019
Teşekkür ederiz.