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Reviews of Hotel Conde de Lemos Arequipa

3.5 out of 5
Hotel Conde de Lemos Arequipa
Calle Bolivar 201, Cercado, Arequipa, Arequipa

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice close to downtown, and very clean. The staff was friendly and helpful
Stayed 6 nights in Feb 2020

8/10 Good

Sinai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Historic Block-Decent Hotel
Bathrooms are smaller than those in New York City apartments, but it is a clean hotel with pretty comfortable beds. Worth the price.
Stayed 1 night in Oct 2019

8/10 Good

Eoin

Liked: Cleanliness, staff & service, room comfort
Lovely staff, great location but the smell from the pipes in bathroom need cleaning (sewage smell). Apart from the smelly bathroom, lovely hotel.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Try to get a room on the second floor. It's like an entirely different hotel up there. On the first floor, it's rather noisy and the inner hallway for smokers sends smoke into all the rooms that line that hallway. Everything is mediocre, including the day old bread for breakfast. The only good thing is the location, very close to the Plaza de Armas and restaurants. Be careful and read reviews though. You can't walk off the street into any restaurant. I got food poisoning for two days and had to resort to antibiotics.
Stayed 3 nights in Jul 2019
Response from Fiorella Aparicio on 21 Aug,2019
Dear Mr. First of all we would like to know your name or the number of your reservation, to see what happened during your stay with us. We are really sorry about your comments. We will work on them.

8/10 Good

Hermann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean place
The hotel is close to the center, rooms are clean and the bed is soft, shower fine. Breakfast is good for the standard of a 3 star hotel. Very convenient. We used also the garage attached for our rented car. WiFi was actually bad in my room - it went off and on. It seemed it was a problem of the whole Internet system of Claro. But it was better at the lobby and a meeting room nearby.
Stayed 2 nights in Jul 2019
Response from Fiorella Aparicio on 13 Jul,2019
Dear Hermann. Thanks a lot for your comments, they really help us to improve our service. It was a pleasure to have you with us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Great customer service! Loved staying here!
Stayed 3 nights in Jun 2019
Response from Fiorella Aparicio on 12 Jul,2019
Thanks for staying with us. It was a pleasure!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet hotel within the city centre. Room was spacious, bed was comfortable, and shower was hot. We only stayed here one night after our Colca Canyon trek and the hotel let us store our luggage while we were away for those 3 days.
Stayed 1 night in May 2019
Response from Fiorella Aparicio on 24 Jun,2019
Thanks a lot for your comments and opinion! It was a pleasure to have you with us!

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great days at a good hotel in Arequipa Peru
It was a pleasant time in Arequipa and the hotel staff were very accommodating. The only issue was with hot water as sometimes it took too long for it to come. The breakfast was good and the rooms were very clean and tidy.
Stayed 7 nights in Mar 2019
Response from Fiorella Aparicio on 16 May,2019
Dear Rocio Thank you very much for your comments! It was a pleasure to have you with us!

8/10 Good

Hyejin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Fiorella Aparicio on 2 Jan,2019
Dear Hyejin, We really appreciate your qualification. Be always welcome!

8/10 Good

Verified traveller

Liked: Cleanliness
Nice 3 star hotel.
Nice hotel for 3 stars. Hotel staff doesn't speak English but try their best to help.

2/10 Terrible

Joan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
La peor atención que he recibido
Me están cobrando un valor diferente al que me confirmaron por correo, pero el problema no es solo ese, que me explicaron que era por impuestos, el problema es la manera de hacerlo y la atención de su recepcionista, la peor que recibí.
Stayed 1 night in Jan 2021
Response from Conde de Lemos on 31 Jan,2021
Buen Dia estimado Joan Agradecemos su comunicación e informamos que en los establecimientos de hospedaje los ciudadanos peruanos también deben abonar un suplemento del 18% (IGV) de acuerdo a leyes fiscales del pais y le ofrecemos una disculpa si sintió algún inconveniente con el área de recepción al darle la información previo a la cancelación de su reserva, su opinión es muy importante para nosotros para así corregir y mejorar nuestro servicio.

2/10 Terrible

TEODORO

Disliked: Staff & service, property conditions & facilities, room comfort
No lo recomienden a nadie, bortenlo de las opcione
Stayed 1 night in Feb 2020
Response from Fiorella Aparicio on 19 Feb,2020
Buenas tardes Sr. Teodoro,no estamos sorprendidos por su comentario pero si apenados. Queremos dejar en claro que su descargo no refleja en lo absoluto nuestro servicio e incluso recalcar que a pesar de sus faltas de respeto hacia nuestros colaboradores e injurias hacia nuestra empresa, mantuvimos la compostura y nuestro trato cordial para con usted. Incluso cuando se negó a pagarnos, alegando que el descargo ya se había realizado (sin ningún comprobante de por medio), lo entendimos, fuimos atentos y le brindamos todas las facilidades necesarias. Posterior a esto, usted mismo reconoció que no había ningún pago de por medio. A pesar de todo lo sucedido, esperamos que tenga un buena viaje. Saludos cordiales

8/10 Good

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Fiorella Aparicio on 18 Feb,2020
Muchas gracias por tu comentario Julio. Fue un placer tenerlo con nosotros.

6/10 Okay

Carlos Nei

Liked: Cleanliness, staff & service
Razoável
O hotel é bem localizado, porém os quartos são bem modestos, reservamos um quarto com tv à cabo e tinha apenas canais locais. Café da manhã simples mas gostoso, solicitamos omelete e fomos prontamente atendidos. Chuveiro demorava para esquentar e possui tamanho pequeno. Pela manhã éramos acordados pelas conversas da área interna do hotel e buzinas.
Stayed 2 nights in Sep 2019

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location but trafic noise !
Havde købt 2 dobbeltværelser, men det ene viste sig kun at have 11/2 mandsseng da der ikke var plads til mere. Til gengæld lå det store værelse ud til gaden, med tung trafik (larm) fra tidligt til sent.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 매우 좋고, 친절도, 객실의 품질과 가격도 무난한 호텔입니다.
전반적으로 괜찮은 숙박이었습니다. 특히 체크아웃 하는 날 새벽에 콜카 캐년으로 떠나게 되어 있었는데, 아직 조식이 시작하기 전 시간이었지만, 도시락을 마련해줘서 큰 도움이 되었습니다. 다만, 처음 체크인할 당시 예약된 두 개의 방을 떨어뜨려 준 점, 동일한 사양과 가격의 방을 예약했는데 방이 차이가 난 점, 영수증을 이메일로 받기로 했는데 2주가 지나서도 영수증을 보내주지 않고 있는 점, 환율 계산 착오 등은 아쉬운 부분이었습니다. 일부 방에서는 냄새가 (심하지는 않지만) 좀 나기도 했습니다. 하지만, 전반적으로는 가성비 측면에서 나쁘지 않았고, 무엇보다 호텔의 위치가 시내 관광지역과 아주 가까워 1박하는 데에는 무리가 없다고 보여집니다.
Stayed 1 night in Jul 2019

10/10 Excellent

금이

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
제 상세설명을 보세요. 추천합니다
주 도로 바로 옆에 있어 창을 열면 매연도 심했지만 정말 내부가 청결하고 청소가 너무나 행복합니다 이곳에 오면 다시 방문할 예정입니다^^
Stayed 3 nights in Jul 2019
Response from Fiorella Aparicio on 13 Jul,2019
Dear Jieun, Thanks a lot for your comments! We are hoping to see you again!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Bom hotel. Bem localizado e staff muito simpático. Recomendo!
Stayed 2 nights in Mar 2019
Response from Fiorella Aparicio on 13 Jun,2019
Leonardo, muito obrigada pela sua opinião, seja sempre bem vindo!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito cômoda. Recomendo!
Stayed 3 nights in Mar 2019
Response from Fiorella Aparicio on 13 Mar,2019
Muito obrigado pelos comentários! Foi um prazer ajudá-lo!

10/10 Excellent

Thiago Higino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo Hotel - Recomendo!
Hotel muito bem localizado, no Centro histórico, muito confortável, ótimo atendimento desde o check in com bom café da manhã.
Stayed 2 nights in Mar 2019
Response from Fiorella Aparicio on 15 Mar,2019
Muito obrigado pelos comentários! Foi um prazer ajudá-lo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Fiorella Aparicio on 1 Feb,2019
Muchísimas gracias por su calificación! Sea siempre bienvenido!

10/10 Excellent

Aparecido Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel, atendimento de primeira
Hotel Conde de Lemos, bem localizado, estacionamento fácil, funcionários muito atenciosos, inclusive, o gerente Celso, que me deu suporte o tempo todo, para descobrir um borracheiro, para consertar um pneu furado, era feriado e ele descobriu uma pessoa que veio consertar Obrigado Celso, agradeço muito O Hotel está de parabéns pelo atendimento de seus funcionários Recomendo esse hotel, vale a pena hospedar.
Stayed 2 nights in Oct 2018
Response from Fiorella y Cesar on 30 Oct,2018
Caro Pedro, foi um prazer poder ajudar. Agradecemos muito a sua avaliação e comentários, isso nos motiva muito a continuar melhorando. Cesar envia muitas saudações e um grande abraço. Obrigada!