Terrace/patio
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Reviews of Hotel Viza

3.5 out of 5
Hotel Viza
Calle Peru 202, Cercado, Arequipa

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 147 reviews" "
Rating 8 - Good. 40 out of 147 reviews" "
Rating 6 - Okay. 5 out of 147 reviews" "
Rating 4 - Poor. 8 out of 147 reviews" "
Rating 2 - Terrible. 4 out of 147 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Glider

Stayed 2 nights in Feb 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Excellent, recommended for family and vacations
Stayed 2 nights in Jan 2024
Response from Front desk on 22 Jan,2024
Thanks for staying with us! We appreciate your feedback

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front desk on 12 Dec,2023
Thanks for staying with us! We appreciate your feedback

2/10 Terrible

Divya Devi

Stayed 1 night in Sep 2023

10/10 Excellent

Mukta

Stayed 1 night in Jul 2023
Response from Front desk on 18 Aug,2023
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, super friendly staff and willing to help you if you need anything, elevator, a/c and heating system available in the room and love the breakfast
Stayed 10 nights in Apr 2023
Response from Front desk on 4 May,2023
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Carmel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, even allowed us to stay for a late checkout for free, thank you. Breakfast was sufficient, with water, tea and coffee supplies in the foyer for free, although no milk! We had the king suite and appreciated the couches for resting and stretching out! Reception called a taxi for us to the airport, who arrived right on time.
Stayed 4 nights in Apr 2023
Response from Front desk on 12 Apr,2023
Thanks for staying with us! We appreciate your feedback

4/10 Poor

Cynthia

Liked: Cleanliness, property conditions & facilities
I must say I was excited to visit Arequipa after my visit from Cusco region. However this hotel was horrible compared to all my stays in Peru. There was no hot water water. The breakfast was disgusting. The staff tired to help, but it wasn't enough. Not having hot water was horrible when it's cold in the morning. I shouldn't have to wait 30 minutes for luke warm water. It was also cold at the hotel at night. I think they were saving on heat. Just horrible.
Stayed 2 nights in Mar 2023
Response from Front desk on 4 Apr,2023
Thanks for staying with us. We are very sorry the technical issue of our heating system affected you, but it has been solve. Sorry again for the inconvenience

8/10 Good

IN SUNG

Stayed 1 night in Mar 2023
Response from Front desk on 14 Mar,2023
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Henry, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok. Definitely I will recommend.
Response from Front desk on 9 Jan,2023
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot, this property checked all the boxes, caring and friendly staff, elevator, air conditioner/heat (some nights can get really cold), beautiful rooms, rooftop bar, great location, etc. I wished I had stayed there before on my previous trips.
Stayed 6 nights in Nov 2022
Response from Front desk on 12 Nov,2022
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at early morning check in, front desk and bell man. We were treated like royalties where door is opened every time we enter and exit of the hotel. Hot rain shower and big bath towels are wonderful. Definitely well done at the hotel with VIP service at all times.
Stayed 2 nights in Oct 2022
Response from Front desk on 22 Oct,2022
Thanks for staying with us! We appreciate your feedback

8/10 Good

FRANK, TUCSON

Stayed 2 nights in Sep 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable
Very comfortable. Access to downtown and all the stores. Good service
Stayed 3 nights in Sep 2022
Response from Front desk on 23 Sept,2022
Thanks for staying with us! We appreciate your feedback

8/10 Good

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Johanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the hotel and it’s location. The only thing was the shower was very small.
Stayed 1 night in May 2022
Response from Front desk on 23 Jul,2022
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again! Clean and comfy and an excellent breakfast.
Stayed 2 nights in Apr 2022
Response from Front desk on 16 Apr,2022
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Geraldine

Stayed 1 night in Apr 2022
Response from Front desk on 16 Apr,2022
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, amenities
Personal muy amable y servicial. Excelente desayuno. Muy limpio . Me tocó ver al personal hacer Todo el protocolo de sanitización.
Stayed 2 nights in Feb 2022
Response from Recepcion on 13 Mar,2022
Gracias por reservar con nosotros! Agradecemos su comentario

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, room comfort
Nice little hotel clean ,my room was close to the street was a little noisy, and the tv did not work those are my only two complaints.
Stayed 2 nights in Jan 2022
Response from Reception on 20 Jan,2022
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Hotel facility clean and safe. Couple blocks away from main center.
Stayed 2 nights in Jan 2022
Response from Reception on 20 Jan,2022
Thanks for staying with us! We appreciate your feedback

8/10 Good

Waltee, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is pretty clean. The hotel is very close to the plaza.
Stayed 3 nights in Dec 2019
Response from Front desk on 6 Feb,2020
Thanks for staying with us! We appreciate your feedback

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Front desk on 17 Jan,2020
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in at 5am, within 60 seconds. Very smooth process.
Stayed 2 nights in Dec 2019
Response from Front desk on 27 Dec,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front desk on 25 Nov,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, quiet and nice. The terrace had beautiful views and barmaid was friendly. Breakfast was ok and adequate. Location is strategic close to the main square.
Stayed 1 night in Nov 2019
Response from Front desk on 19 Nov,2019
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the terrace was awesome, but the bar was working until 9pm. The adjacent street is very noisy, but the hotel is within the walking distance to the Plaza de las Armas and every taxi driver knows where it is. Overall, this is a good place to stay a couple of nights in a nice safe neighborhood
Stayed 1 night in Nov 2019
Response from Front desk on 10 Nov,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed this hotel. Breakfast was great and the roof top bar had fabulous views and great location. Beds were a little too firm.
Stayed 3 nights in Oct 2019
Response from Front desk on 28 Oct,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in Arequipa. Though the street it’s located in isnt the best but it didn’t matter for me nor my family. The staff are very welcoming and assist you with anything. Comfortable beds and everything seemed new.
Stayed 2 nights in Oct 2019
Response from Front desk on 27 Oct,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by Sergio at the door and luggages. The hotel is pretty and modern, it could use some more lighting our room didn't have any sunlight since it had a poster cover a wall or another building. Everything was clean, comfortable beds. WiFi is terrible I was on the second floor and it didn't work only down at the lobby or rooftop. Breakfast was good.
Stayed 1 night in Oct 2019
Response from Front desk on 25 Oct,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

JUNG BAE

Stayed 1 night in Oct 2019

6/10 Okay

Alvaro

Travelled with family
Liked: Staff & service, room comfort
Quick stay
While the Hotel is renovated, some repairs need to be done. There are no exhaust fans for the bathroom, therefore ceiling paint is peeling and mold is growing (as a consequence). The terrace is awesome, with excellent views of the city. Another issue to tackle is that the shower has glass walls and water will leak everywhere (caulking needed, maybe something around it?). Overall people were very friendly and the service was great, the employees were very helpful giving information of the surroundings.
Stayed 1 night in Aug 2019
Response from Front desk on 19 Sept,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Super clean & newly refurbed room. Great location just a short walk to Plaza de Armas & Markets. Hot shower with good pressure. WiFi in room & a good selection for breakfast. Sergio the doorman’s service is A grade. Would definitely stay again.
Stayed 6 nights in Aug 2019
Response from Front desk on 3 Sept,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front desk on 7 Aug,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing place with incredibly friendly staff and comfortable rooms
Stayed 2 nights in Jul 2019
Response from Front desk on 21 Jul,2019
Thanks for staying with us! We appreciate your feedback!

6/10 Okay

Molly, GA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful, and staff are really nice. In particular, the doorman is extremely nice and helpful. My only complaint is that we could not sleep much for two of the three nights we were there. There was a bar right outside our window (called Bungalu I believe) that played music from about 9 pm to 3 am; they do this most weekends from what I can tell. It was so loud that we couldn’t sleep with earplugs and two sound machines (white noise app on phones). There is also a lot of street noise at all hours, but this is expected for any hotel in downtown Arequipa. The loud music, however, was maddening, especially given that most flights and tourist activities are really early in the morning. If you stay here and are given a room that is across from Bungalu, ask for a different room, preferably one on the other side of the hotel.
Stayed 3 nights in Jun 2019
Response from Front desk on 6 Aug,2019
Thanks for staying with us! We apologize for this issue. As you say, city center could be noisy on weekends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Reception on 10 Jun,2019
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Reception on 9 Jun,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really nice place! Great location, helpful staff, excellent shower, and they even had breakfast ready for me in a to-go box even though I was leaving way before breakfast opened. Would definitely stay again!
Stayed 1 night in Jun 2019
Response from Reception on 7 Jun,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Reception on 1 Jun,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Reception on 30 May,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Reception on 14 Jun,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff Great location Clean rooms Artsy lounge area Easy check in
Stayed 2 nights in Apr 2019
Response from Reception on 24 Apr,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated to the tee amazing. Loved the lighting fixtures everything was carefully though of great location for food and center of city could ask for a better Stay thank you
Stayed 2 nights in Apr 2019
Response from Reception on 23 Apr,2019
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Ana Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a good area, close to the Main Plaza (three blocks away). Modern hotel, very clean, rooms size very comfortable. Service was amazing.
Stayed 3 nights in Mar 2019
Response from Front desk on 24 Mar,2019
Thanks for staying with us! We appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Reception on 2 Apr,2019
Thanks for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean. The internet was slow. The location was perfect because it was not too noisy ton the street
Stayed 1 night in Feb 2019
Response from Reception on 2 Mar,2019
Thanks for staying with us! We appreciate your feedback

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was in a good location by the city center. It was much to noisy to sleep both nights.
Stayed 2 nights in Feb 2019
Response from Reception on 2 Mar,2019
Thanks for staying with us.We appreciate your feedback. Holidays in Arequipa’s city center are noisy. Sorry for that inconvenience.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Hotel
We have travelled all through South America, and Hotel Viza had the best wifi, the best shower, the best bed, & the best breakfast we have had. Would stay back here in a heartbeat!!
Stayed 1 night in Feb 2019
Response from Reception on 19 Feb,2019
Thanks for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Reception on 2 Apr,2019
Thanks for staying with us! We appreciate your feedback!