Upon checking in, I was told that I had to pay for the room. I told the lady at the desk that I had already paid. However, she still required another payment and told me that it was for taxes. I asked again to be sure that the taxes were that amount, and she confirmed. Afterwards, she gave me a room key and told me the floor and room name for the Junior Suite. My husband I went to that floor, and there was no room by that name. We returned to the front desk, and she again told us the same information. We told her again that there was no room by that name. So, she told us it was one of the names that we told her was on that floor. We returned to that floor, however the key did not work. We went back to the front desk, and supposedly she checked the room key and went to that floor with us. Again, the key did not work. We again returned to the lobby where she looked in the system again, and told us a different floor. She again accompanied us and finally the room key worked with the original name that she had given us. Obviously, we were a inconvenienced and tired by the whole ordeal. Additionally, later that day, we received a phone call that they had indeed charged twice for the same room, that one charge was cancelled, and we would need to pay the taxes upon checkout (which is the policy). There was never any apology, nor any type of gesture to compensate for the poor customer service nor errors on part of the hotel.