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Reviews of AC Hotel Palacio de Santa Ana by Marriott

5 out of 5
AC Hotel Palacio de Santa Ana by Marriott
Camino de la Flecha, s/n, Arroyo de la Encomienda, Valladolid

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 180 reviews" "
Rating 8 - Good. 47 out of 180 reviews" "
Rating 6 - Okay. 16 out of 180 reviews" "
Rating 4 - Poor. 8 out of 180 reviews" "
Rating 2 - Terrible. 5 out of 180 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Aleksey, Tampa

Stayed 1 night in Apr 2024

10/10 Excellent

Jarinporn

Stayed 1 night in Jun 2023

10/10 Excellent

HEMENDRA

Stayed 1 night in Mar 2023

2/10 Terrible

Tony

Review
This hotel is rated at 5 star but it falls far short of this and is an adequate 4 star
Stayed 1 night in Jun 2022

4/10 Poor

Sharon

Stayed 1 night in Jun 2022

8/10 Good

Anibal, Naples

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good hotel but lacks a comparable restaurant.
Stayed 1 night in Feb 2022

6/10 Okay

Georgina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilloso espectacular
Stayed 3 nights in Dec 2021

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC Palacio de Santa Ana in Valladolid
We stopped at the Hotel Palacio in Valladolid heading to Santander to catch the ferry. The hotel and room were very nice and the breakfast and evening meal were excellent. The only issue we had (minor) was a Pizza we ordered last minute on our arrival which was very poor. The staff immediately reacted to our disappointment and rectified the problem.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pretty place !
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful old building converted really well into a fine hotel.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Kathie

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. Very comfortable. Friendly helpful people.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Päivi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only if you can not find anywhere else to stay
One night stay on our way from France to Portugal. The hotel was clean and nice. Not 5 star standard though. Service at the restaurant was below any standard. Drinks were spilt by staff and they did not lift finger to clean it. We had to wait 20 minutes to get the menus while staff was still setting tables. We will not stay there again.
Stayed 1 night in Sep 2019

10/10 Excellent

Erna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
felt welcome at the hotel, very nice hotel matching modern hosting with historic building, was just great
Stayed 1 night in Jul 2019

8/10 Good

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The past meets the present
It was a wonderful stay. The building is a renovated convent. Many of the original features have been kept. Simple and elegant decor. The backyard is beautiful and tranquil. Very nice for weddings. We enjoyed the yard very much. The service is great. Kind and generous staff. Great breakfast.
Stayed 1 night in May 2019

8/10 Good

Mick

Liked: Cleanliness, property conditions & facilities, room comfort
Room very good dinner OK breakfast bad
Stayed 1 night in Feb 2019

2/10 Terrible

luis felipe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible breakfast, service, no ammenities, no one helped with bags at arrival, old rooms, far from center
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Restaurant very disappointing. Only 6 people in there and it took 30 mins just to get a drink. Very poor service
Stayed 1 night in Oct 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for relaxing after a hard days' work!
Great Hotel all round!. A converted convent beautifully converted with many original features. I particularly liked the full size opening windows with original wooden shutters, opening on to a view of the lake and gardens. Very quiet and relaxing with lap pool and gym. Like all hotels in Spain, no English language channels on TV. Would have liked a room safe, but just a minor point. Local area is all housing with no restaurants or bars, but the hotel bar and restaurant are very good. If it's sunny you can sit in the gardens sipping a cocktail with a lovely view of the lake.
Stayed 3 nights in Oct 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Good location for travel inn the Valladolid area and surrounding cities. The room was very nice - great bedding, ideal water pressure, free use of mini-bar (water, beer, soda all free), very good wifi and lots of storage. The breakfast was also wonderful with a buffet AND a menu to order omelets and more (I would recommend getting breakfast when booking). Plenty of free parking at the hotel. The staff was very nice and helpful.

10/10 Excellent

L J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
What a beautiful, historic property while modernized for great comfort. Be sure to explore the beautiful garden in the back that leads down to the river. Dinner and breakfast the next morning were both.very good. Lots of parking in front of the hotel though a little tricky to find the entrance. We had to circle the block
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. But far away from the city.
The AC Santa Ana is very nice and decently priced. The rooms are nice and comfortable it has great staff and service at the restaurant and hotel is good. But the location is a problem though. Far away from downtown Valladolid and with no public transportation cab fares end up being an extra cost.

8/10 Good

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, but not in the historic toen center
The hotel itself is great. Seems to be brand new with everything you can expect from a Marriott hotel. It is, however somewhat difficult to find, despite the fact that there are signs, we missed Th parking lot twice, because the actual hotel sign was after we passed the parking lot. The food in the restaurant is great and fairly inexpensive. If you are looking for a location close to the historic center of Valladolid, you should consider another hotel, but if you need a place to stay as a stop for the night, this is a great place.

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dave, Aussie

Liked: Cleanliness, staff & service
Old world style accommodation
Rooms not extra large, no safe or wine glasses. Beautiful garden and river view from room.

8/10 Good

stewart, Welwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time here and will be back again
Stayed here before and great hotel. Service in the restaurant was a little slow this time due to a function going on. But apart from that it was very nice.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maze
Difficult to find entrance due to one way street in mazelike neighborhood.

10/10 Excellent

Rodrigo, Monterrey, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 stars hotel outside Valladolid
The hotel is extremely beautiful. The people at the front desk were very gentle and kind, always trying to help us and guide us in anything. We received special treat from Santiago who really put a lot of attention at our requests and always had the ability to gave us all the information we needed. There is a thing that it is important to comment of this precious hotel. It is that the hotel it is not downtown, so everyday we had to take a taxi to get into the city and to come from it and every taxi costs up to 5 euros per trip! So that is something to considerate. There are lots of hotels downtown Valladolid, but this one is the only one 5 stars.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to overnight when driving through Spain
Really good hotel and excellent staff. It's a bit hard to find but well worth the effort.

10/10 Excellent

Juan Carlos, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time
We had a great time as family. Looking forward to go back to Valladolid and stay at this hotel.

10/10 Excellent

Tony, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Valladolid
Highly recommended Quiet location, beautiful grounds, spacious very clean room, friendly staff and excellent value for money

10/10 Excellent

Margaret, portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with beautiful gardens.
Initially difficult to locate, but worth the effort. Beautiful building superbly modernised with taste, but retaining many old features. room great with beautiful views of wonderful gardens and the river. Service excellent, all staff VERY friendly and helpful. Would use this hotel again.

8/10 Good

Kelly, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is a nice hotel in a good location, only about 20 min walk from major sight seeing area, although our view was a wall I can forgive as this is in a nice residential community, however they hold private functions in the only Wi-Fi zone in the hotel, if they are going to do that they should provide free WiFi in the rooms.theyalso closed the bar and food service down during these events.i say what about the hotel guests?

4/10 Poor

Howard, London

Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn't return
I wouldn't use the hotel again. Very far outside city of Valladolid. The hotel while clean and functional it is large and characterless! Beds and pillows were strangely uncomfortable. Food in main restaurent had to be sent back twice and at 9.30 on a Wednesday evening we were the only people sitting in the restaurent. Staff were 'ok' but hardly friendly. With the number of hotels in the area and closer to town, I would not return. To me this was a 3-4 star hotel and certainly not a 5 star which is its classification.
Response from Borja on 14 Jun,2014
Dear Mr. Howard first wanted to thank you for your comments convey all incidents that will certainly help us to improve the management of our property . I reiterate again my apologies to all incidents and we greatly appreciate your comments King regards,

10/10 Excellent

Henry, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Owen, Hampshire

Liked: Cleanliness, staff & service
A Million Miles from Valladolid
This hotel boasts a terrific restaurant, with excellent staff. If you stay here, you won't regret eating here. All the same, it is way outside Valladolid, one of Spain's larger cities (so far outside that it doesn't even feature on the locally available road-map). I can't fault the staff: reception, room and especially restaurant staff are outstanding. The hotel can't help where it is (in the middle of nowhere), but there are flaws. I think there were about thirteen lights in my room, but there was too little light by which to read a book. I am not joking: the wardrobe was better lit than the room was. The room was at ground-level, which meant that people passing the windows could see straight in (and did). The windows had no curtains, but only metal shutters. They were either open, or, since it was a ground-floor room, completely shut, rendering the room stifling. Everything human about this hotel is excellent. Where it is and how it was built are the problem. I did use room service once; that was very prompt and efficient. I don't fault that in any respect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop-over en route to Algarve
Comfortable, smart hotel which we stayed in when driving from Santander to The Algarve. Car park in front of hotel secure enough to leave our heavily laden car parked overnight. Wonderful breakfast.

10/10 Excellent

Susan & Alan, Sarasota, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Experience
We really enjoyed staying here and will visit again. Our room overlooked the gardens and river and was very comfortable. Good value for money.

10/10 Excellent

Ed's, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best outside hub for valladolid visit & local wine
Excellent location outside of Valladolid center, so you can do your neccesary winery visits( Penafiel approx. 1hr., 20 min. Mauro winery) and at the same time your required Corte Ingles shopping and required Valladolid historical tourism.

8/10 Good

Salo, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel in the outskiirts oCity
Thiz property is exactly what you would expect wfrom Marriott, confortable, convinient and Cleaning, excelente service. We specialy enjoyed the brekfast buffet .

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was spotless, the rooms extremely comfortable. The grounds were simply amazing. The only thing that was lacking was customer sercice. The restaurant we had to find ourselves and once in the courtyard sat for approx 1/2 hr waiting for staff to appear at the bar. The bar didnt open so we were forced to seek out staff. Staff were busy eating in the kitchen and we felt like we were intruding but they guided us to the restaurant. We found the restaurant received the menu and decided to order the set menu, which was not cheap. Considering this is supposedly a four star hotel we expected so much more from the restaurant than tinned asparagus, pre-packed salad and supermarket frozen fries. The service was poor and that could have been due to the fact that they had an inspection but that should not have affected paying guests. One of the staff even answered their mobile phone in the restaurant as we were eating. We were never approached during our meal to check everything was satisfactory and had to pour our own wine, and that included tasting it. Thoroughly dissapointed in what I planned to be a special evening with my wife.

10/10 Excellent

Alexander, Durham, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Everything is very good! Service, Internet, food, fitness center just great.

10/10 Excellent

Mariela, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely romantic hotel!!!
The hotel is great. It used to be an old monastery, fully remodelled and with all amenities you would expect. The only thing is that it is a little hard to get there, since there aren't many signs and it is located in the outskirts of Valladolid. Lovely!!

10/10 Excellent

Josef, Rome, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, stylish, good combination of trad
we were there for four days; loved the hotel; charming, clean, good breakfast, wonderful and spacious rooms; nice large bathtub; overall perfct; only drawback is that it is far from the city center; we had a car which i think is necessary