Dear Jose! I'm very sorry for your experience. Regarding cockroaches - you've ordered an apartment in the living building, not a room in a hotel, which is much much higher in price. The huge difference is in the maintenance - the hotel staff makes the extermination in all rooms the same time. In the living building every inhabitant does it when he wills to. I'd like, but can't control everything in this case. If you'd tell me that "in real time" I probably could do something. Sorry!!! Regarding the check in time, you'd talk to the Expedia. They send guests the confirmation and are responsible for it's content. But I'll take care about your notes. I'll be glad to see you back.