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Reviews of The Foundry Hotel Asheville, Curio Collection by Hilton

4 out of 5
The Foundry Hotel Asheville, Curio Collection by Hilton
51 South Market Street, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 294 out of 395 reviews" "
Rating 8 - Good. 61 out of 395 reviews" "
Rating 6 - Okay. 25 out of 395 reviews" "
Rating 4 - Poor. 9 out of 395 reviews" "
Rating 2 - Terrible. 6 out of 395 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice hotel. Very clean. Great atmosphere!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Faith

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfection! But...the room was too warm and the ac control was difficult to use and understand. I called the front desk at 0130, and was told if you go below 66 the heat kicks on even more. It was beyond confusing and made for 2 miserable and sleepless nights.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph

Stayed 4 nights in Jan 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe and space and the staff is outstanding. Would absolutely stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel close to everything.
Stayed 2 nights in Dec 2023

10/10 Excellent

EDUARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Phillip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel but a few issues.
One of our favorite hotels anywhere, but seemed to be understaffed in some areas. Housekeeping did not finish rooms until after 5pm. The front desk was very gracious and gave a F&B credit, but is something that needs to addressed. Hopefully so, as we love the hotel and location.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen B.

Stayed 1 night in Nov 2023

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful Hotel..!!! The staff was so friendly and handy. We will definitely be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Placido

Liked: Cleanliness, staff & service, property conditions & facilities
Location and quality of property were excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

LARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quality
Stayed 2 nights in Oct 2023

10/10 Excellent

Melethia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, Historic, Cool Vibe
We love the historic aspects (we opted to stay in a historic room), the upscale hipster vibe, and the bar and courtyard area. This hotel is walkable to downtown but a block off the main streets for some quiet when you want it.
Stayed 2 nights in Sep 2023

4/10 Poor

Willie

Liked: Room comfort
Stayed 1 night in Aug 2023

6/10 Okay

christian

Travelled with family
Liked: Cleanliness, staff & service
Hotel is a very cool looking place close to shopping and dining. Staff was helpful. Room was nice looking however both bed frames were broken in the room and tilting so badly that it felt like I was falling out of the bed. I fixed this by propping up each bed with towels but it was kind of ridiculous to have to do that - first time ever in a hotel. The room was also super noisy at night and vibrated with some sort of generator or outside ac unit running constantly. It was hard to get to sleep or to stay sleeping. Unfortunate for an otherwise cool place. Hotel was hosting a private event when we were there and even though the staff encouraged us to move freely in the property, it was awkward since the place was pretty much taken over by the one group. The small outdoor courtyard area would have been a cool place to hang out but that wasn’t really possible with the takeover. Valet guys did a good job with our car. Honestly, due to the poor sleeping situation I’d have to think twice about the foundry next time.
Stayed 2 nights in Aug 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
Thank you for sharing your experience and feedback with us. I sincerely apologize for the maintenance challenge you all had with the bed. Certainly not something common here but should not have been missed by our team. I do greatly appreciate you making us aware to ensure it is repaired. I am also very sorry to hear you all had some noise challenges in the room and that you all did not get a good night's sleep. I saw you all were Hilton Honors members and I would like to do something for you all since you did not have restful stay. I am sending you all a night of Hilton honors points that you all can use for a future stay at any Hilton property. I understand if you all decide to stay elsewhere on your next trip down, but I do hope you all decide to stay with us again so we may provide a better experience for you all.

10/10 Excellent

joe

Stayed 2 nights in Aug 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
Thank you for staying here at the Foundry! We are so happy to hear you all enjoyed your stay. We greatly appreciate your feedback and hope to see you again.

6/10 Okay

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
Thank you for staying with us and for your feedback. I am sorry to see that the stay was not a 10 out of 10, we hope you all choose to stay with us in the future to provide a better experience here.

10/10 Excellent

Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. All staff went above and beyond. Bartender Tre was fantastic snd fave is great recommendations. Had an excellent breakfast with friendly service. Bartender / manager in Benne on Eagle was knowledgeable and friendly !
Stayed 3 nights in Jul 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
Thank you so much for sharing your feedback! It was a pleasure to have you all stay here with us, and we are belated to hear that you enjoyed the bar and restaurant. We hope to see you again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
It was a pleasure to have you stay with us and we are delighted to hear you enjoyed your stay. Hope you all stay with us again on your next trip to Asheville!

10/10 Excellent

paula l

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Very comfortable and unique. Close to restaurants and shopping. Trey was our favorite bar tender of the whole trip! He was amazing, drinks were awesome! We loved the brunch at the restaurant. Beds were comfortable, rooms were spacious. Highly recommend!
Stayed 4 nights in Jun 2023
Response from Shane McLaurin Guest Services Manager on 24 Aug,2023
Thank you for staying with us here at the Foundry! We very much appreciate your feedback and are so happy to hear that you all enjoyed everything. Hope we get to see you again soon!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
We checked in to a great Valet team, followed by the front desk staff that we awesome. Throughout our stay they delivered outstanding service. The grounds were well kept and sitting outside was quite enjoyable. Upon checkout, the bellman, the valet and the valet team were top level, even getting us ice for our cooler. The concierge gave us great advice for a fun rooftop experience and mountain view.
Stayed 3 nights in Jun 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and friendly and helpful service
Stayed 4 nights in Jun 2023

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to restaurants
Stayed 2 nights in May 2023
Response from Shane McLaurin Guest Services Manager on 26 May,2023
It was a pleasure to have you all stay here with us at the Foundry hotel! We hope to see you all on your next visits to Asheville!

4/10 Poor

Valerie, Knoxville

Travelled with partner
Disliked: Property conditions & facilities
Our room smelled like feet and it was located in the basement directly on the street. Not happy with our experience.
Stayed 1 night in May 2023
Response from Shane McLaurin Guest Services Manager on 26 May,2023
Thank you for sharing your experience and feedback on your stay with us. I am terribly sorry to hear that your room was not up to our standard here and was not a pleasant experience. We absolutely always want all of our guest to be in comfortable rooms and am I sincerely apologize if your room was not. I have processed a 100.00 refund back for you stay for your experience here, this should appear on your statement in a few business days. I greatly appreciate you all letting us know about your experience and hope you all stay with us again so we may provide a much better room and experience for you all.

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great history to the building but very model hotel. Nice rooms, bar and restaurant. Had jazz on Friday nights. Convenient location to downtown Asheville restaurants and shops.
Stayed 2 nights in May 2023
Response from Shane McLaurin Guest Services Manager on 23 May,2023
It was a pleasure to having you all stay here with us at the Foundry! Thank you for sharing your experience, we are so elated to hear you all enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible Romantic Weekend Away
Our room had beautiful floor to ceiling windows, but we couldnt open the curtains because we were five feet from the valet stand and a very high traffic area. It was also incredibly noisy with cars in and out, beeping horns, and the valet leaving cars running with the keys in his pocket, so the cars would beep until he returned. We were also a few feet fro. The elevator, so we heard every conversation in the hall and they heard us. The walls and ceiling were super thin as well, so I got little to no sleep because of the heavy thuds of the people above us and the constant discussions and car beeps, etc. We were dismissed when we brought these things up with the front desk.
Stayed 2 nights in May 2023
Response from Shane McLaurin Guest Services Manager on 11 May,2023
Thank you for taking the time to tell us about your experience here. I am terribly sorry that your anniversary and stay was no enjoyable due to the room location and outside noise. A member from our management team will be contacting you discuss your experience.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Shane McLaurin Guest Services Manager on 9 May,2023
It was a pleasure to have you stay with us, we hope to see you again soon!

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, but very pricey.
Stayed 4 nights in Apr 2023
Response from Shane McLaurin Guest Services Manager on 9 May,2023
Thank you for staying with us here at the Foundry and for your feedback! Hope we see you all again soon!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Shane McLaurin Guest Services Manager on 18 May,2023
Thank you for staying with us and for your feedback! We hope to see you again soon!

10/10 Excellent

Karen M.

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Extremely clean. Excellent Location within walking distance of many shops, breweries and restaurants.
Stayed 2 nights in Apr 2023
Response from Shane on 20 Apr,2023
It was a pleasure to have you all stay with us here at the Foundry! Thank you so much for taking the time to provide your feedback. We are so happy to hear that you all enjoyed your stay and Asheville! Hope we see you again on your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Shane on 18 Apr,2023
Thank you so much for staying with us and for your feedback! We hope to see you all again soon!

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Shane McLaurin Guest Services Manager on 9 Apr,2023
Thank you so much for your feedback and for staying here with us at the Foundry! Hope we see you on your next visit to Asheville!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and ambience; friendly staff
Stayed 2 nights in Mar 2023
Response from Shane McLaurin Guest Services Manager on 9 Apr,2023
We are elated to hear you enjoyed your stay with us! Your feedback is very much appreciated, and we look forward to having you all stay with us again.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and comfortable from arrival to departure. Flawless service . Beautiful, comfortable room. Easy walk to great restaurants. Highly recommend.
Stayed 2 nights in Mar 2023
Response from Shane McLaurin Guest Services Manager on 9 Apr,2023
Thank you for staying with us here at the Foundry! We are appreciative of your feedback and hope to see you again soon!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Check in was a cluster they took it upon themselves to check us in and out and sell our room. So we had to redo everything But it’s a beautiful hotel. Very nice
Stayed 4 nights in Mar 2023
Response from Shane McLaurin Guest Services Manager on 25 Mar,2023
Thank you for sharing your feedback with us, I am so sorry you all had this challenge at check in and for any inconvenience this caused you all. Happy to hear we were able to get it corrected for you and that the rest of the stay with enjoyable. Hope to see you again soon!

8/10 Good

Sonja, Orlando

Liked: Cleanliness, property conditions & facilities
Not the best stay, but the manager on duty definitely helped. No running water in the shower made for a long night and morning. The rude customer service at the front desk (lack of concern) was made up for by Shane being so helpful and making sure things were handled. He was awesome and so friendly! The hotel is beautiful and we will be back for sure, thanks to Shane's helpful nature.
Stayed 1 night in Mar 2023
Response from Shane McLaurin Guest Services Manager on 25 Mar,2023
I am truly sorry you all did not have the best experience with us and you all had these challenges. I appreciate you all allowing me to assist making things better for you all and thank you for your understanding. It was a pleasure having you stay with us, and I hope we see you again on your next trip to Asheville.

10/10 Excellent

Carol

Liked: Property conditions & facilities, room comfort
The Foundry Hotel is the best location- its central to downtown yet tucked away. Its was beautifully decorated, clean, and the staff was amazing. Also the valet was excellent.
Stayed 1 night in Mar 2023
Response from Shane McLaurin Guest Services Manager on 17 Mar,2023
We really enjoyed having you all stay here with us! And thank you so much for your feedback, hope to see you again on your next trip to Asheville!

10/10 Excellent

Nicholaos

Stayed 1 night in Mar 2023
Response from Shane McLaurin Guest Services Manager on 9 Apr,2023
Thank you for staying with us! It was pleasure having you all, hope to see you again soon!

10/10 Excellent

Sal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! The room rate is a bit high but if that isn't an issue, then this is a great hotel to consider. Staff was top notch. You won't be disappointed.
Stayed 2 nights in Feb 2023
Response from Ashley Gray on 26 Feb,2023
Hello Sal, Thank you for taking the time to review with us and for choosing The Foundry for your Asheville stay! We're glad to hear that you had a great time with us and I do apologize for the rate. I know it can be a little steep at times and I always recommend booking during the week when rates are lower. I hope this is helpful for you when making plans for future reservations!

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historical ambiance made it such
Stayed 1 night in Feb 2023
Response from Shane McLaurin Guest Services Manager on 23 Feb,2023
It was an absolute pleasure having you all stay here with us! So happy to hear you all enjoyed your stay, hope we see you again on your next trip to Asheville!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Shane McLaurin Guest Services Manager on 22 Feb,2023
Thank you for choosing to stay here with us at the Foundry hotel! We are so happy that you all enjoyed your stayed and hope to see you again soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Shane McLaurin Guest Services Manager on 13 Mar,2023
Thank you for your feedback! It was a pleasure having you stay here with us! Hope to see you again on your next trip to Asheville.

10/10 Excellent

Karla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, Amazing 😍Impeccable everything. The decoration, the comfort of its rooms, the staff that works ..... Definitely if I return to Ashville I will stay there
Stayed 2 nights in Feb 2023
Response from Ashley Gray on 13 Feb,2023
Hello Karla, Thank you so much for the review and the kind words. Wer're so glad that you enjoyed your stay with us from our staff to the decor. We look forward to hosting you again in the future and please let us know if we can assist in any way !

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Guest Services Manager Shane McLaurin on 8 Feb,2023
Thank you for choosing to stay with us here at the Foundry! Hope to see you again soon!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Was a very cool place to stay. The hotel bars and restaurant was awesome. The location was just a few blocks walk to all the important parts of Asheville
Stayed 2 nights in Jan 2023
Response from Ashley Gray on 2 Feb,2023
Hello Harold, Thank you so much for taking the time to review with us and for choosing The Foundry for your Asheville stay ! We're so glad to hear that you had a wonderful time and enjoyed our location and atmosphere. We hope to have the pleasure of hosting you again in the future !

10/10 Excellent

Svetlana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in a gem town.
The building is amazing. They preserved the elements of an old factory or mill. Exposed brick, beautiful floors, light fixtures. A very good edgy vibe. Great bar and a restaurant on site.
Stayed 3 nights in Jan 2023
Response from Ashley Gray on 24 Jan,2023
Hello Svetlana, Thank you so much for the kind words about our property! We truly hope you'll come back and see us for another edgy stay ! :)

10/10 Excellent

Emily

Response from Shane McLaurin Guest Services Manager on 8 Mar,2023
Thank you for staying with us here at the Foundry and for you feedback! Hope to see you again soon!

10/10 Excellent

Zander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Foundry was amazing, centrally located, beautiful building inside and outside, staff was very friendly. I would go back anytime!
Response from Ashley Gray on 24 Jan,2023
Hello Zander, Thank you so much for the kind words and the great review ! We are glad to hear that you had an amazing time with us and enjoyed our staff. We will be looking forward to hosting you again in the future !

10/10 Excellent

Kathy

Stayed 2 nights in Jan 2023

10/10 Excellent

Wyndham