Lobby

Reviews of Clarion Pointe Atlanta Airport College Park

2 out of 5
Clarion Pointe Atlanta Airport College Park
1540 Phoenix Blvd, Riverdale and Phoenix Blvd, College Park, GA

Reviews

6.2
Rating 10 - Excellent. 195 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 199 out of 1003 reviews" "
Rating 4 - Poor. 188 out of 1003 reviews" "
Rating 2 - Terrible. 188 out of 1003 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shanice

Disliked: Amenities
The room was not cleaned properly and there was an awful smell in the room, microwave was dirty upon arrival and also the fridge
Stayed 6 nights in Apr 2024
Response from Manager on 23 Apr,2024
Hello Shanice, We apologize for any inconvenience you may have experienced during your stay. Your feedback is important, and we will address these concerns with our housekeeping team to ensure our high standards are met. Should you have any future concerns, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

4/10 Poor

Kevin

Disliked: Staff & service
This property need to consider the odor from the entrance to the rooms. I was in 102 and a friend was in 101 and it smelled dingy. The desk clerk a gentleman could be more exciting to welcome in guest. Overall if you can do something about the smell it might’ve been a better stay.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr,2024
Hello Kevin, We appreciate your feedback on the odor issue you encountered during your recent stay at our hotel. Rest assured, we will address this concern with our team to ensure our guests have a pleasant experience. We strive to provide a warm welcome to all guests and will use your comments to improve our service. Your input is valuable to us as we continue to enhance our guest experience.

2/10 Terrible

alison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just NO!
The guy at check-in went out of his way to be unhelpful ("which way is my room?" "Over there"....without pointing or indicating anything). First room reeked of cigarettes. He was irritated that I said I could not stay in that ashtray. Second room, TV/cable didn't work...so asked for new remote or batteries. He came to my room and explained that I need to do 4 things in order to change the channel. No volume control....so had to unplug from the wall. NEVER NEVER NEVER will I stay there again.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello alison, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team is committed to providing excellent service, and we regret that we did not meet your expectations. We appreciate your feedback and will address the issues mentioned to ensure they are resolved for future guests. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better stay.

8/10 Good

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It Was Good...
My stay was good. I had no issues with checking in. My room was clean. The only issue I had was the remote to the TV was not working properly.
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan,2024
Hello MICHELE,Thank you for choosing to stay with us and for taking the time to provide your feedback. We're glad to hear that your check-in process went smoothly and that you found your room to be clean. We apologize for any inconvenience caused by the issue with the remote and have taken note of your feedback to address it accordingly. We appreciate your understanding and hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the quality of quietness i received
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec,2023
Hello Austin,Thank you for sharing your feedback with us regarding the quietness during your stay. We apologize if the level of noise affected your experience. We understand the importance of a peaceful environment and will relay your comments to our team for further review. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terrible

ANTHONY

Business traveller
Disliked: Staff & service
Internet Down, Could not Check me in
Front Desk was not able to do a manual check in , computer serice / internet was down. I had to look for another hotel.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov,2023
Hello ANTHONY, We apologize for any inconvenience you may have experienced during your stay. Our front desk team strives to provide efficient service, however, technical issues can occasionally occur. We understand the frustration caused by the internet outage and regret that we were unable to assist you. We suggest reaching out to our management team directly for further assistance.

10/10 Excellent

Bethany

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov,2023
Hello Bethany,Thank you for taking the time to share your review. We appreciate hearing about your experience and we are glad to see that you had such a wonderful time at our hotel. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We hope to welcome you back again soon for another great stay.

10/10 Excellent

Bethany

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Close Easy Access To The Airport And Highway... Clean Comfortable Rooms... Friendly Desk Service
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov,2023
Hello Bethany,Thank you for taking the time to share your positive experience with us! We're glad to hear that our hotel's location was convenient for your needs and that you found our rooms clean and comfortable. Our friendly desk service team works hard to ensure a pleasant stay for all our guests. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

hy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct,2023
Hello hy,Thank you for your amazing review! We appreciate your kind words and are thrilled to know that you had a truly exceptional experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Sarah

Travelled with family
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct,2023
Hello Sarah,Thank you for your incredibly positive rating! We strive to exceed expectations and are delighted to hear that you had an exceptional experience with us. We look forward to welcoming you back soon!

2/10 Terrible

Emmie

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
We were not able to stay at this location because of the conditions of everything. I asked for a refund because of this, and explain why, in the request
Stayed 1 night in Sep 2023
Response from Manager on 14 Oct,2023
Hello Emmie,We apologize for the inconvenience caused by the conditions of our property. Please provide your booking details so that we can assist you with your refund request.

2/10 Terrible

brian

Liked: Staff & service
The area was quiet. I just had bloody things in my computer chair and clothes tucked in to the couch. Computer night stands was dirty and one of the pillow cases was as well
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct,2023
Hello brian,We apologize for the inconveniences you experienced during your stay. We will address the cleanliness issues immediately to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention.

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
Kelvin at the front desk was nice and understanding. No elevator. I had to carry my suitcases up the stairs myself. The first room was TERRIBLY DISGUSTING. It had trash in the cans, wrest finger prints all over the place. Lint galore on sheets. Light fixtures dirty. Fridge was broken and leaking. Smelled like smoke. I moved to another room not much better but it was better. I WILL NEVER GO BACK TO THIS HOTEL. I SUGGEST THAT YOU NEVER ALSTAY HERE EITHER. OH, I did get late check out but the cleaning man (who doesn’t clean at all) banged on my door 3x. And I was out 2 min before my check out time. The pictures are no where near what the naked eye could see.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept,2023
Hello Raven,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Ginelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn't clean. Thin walls heard everything
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept,2023
Hello Ginelle ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay somewhere else!
The listing shows that there is a shuttle from the airport to the hotel. I had to call the desk 3 times and was assured each time that the shuttle was “on the way”. I waited an hour and finally took a taxi. My room was on the second floor but there is no elevator. When I inserted the card into the door, it wouldn’t open. It was unlocking the door, but the door wouldn’t open. I tried several times and finally I had to insert the card and push the door open with my body. I reported this to the person at the front desk the next day and they didn’t say anything. No acknowledgement of the problem or apology. I would not stay here again.
Stayed 1 night in Aug 2023
Response from Manager on 16 Sept,2023
Hello Gary ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Leshauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct,2023
Hello Leshauna,Thank you for the 5-star rating! We appreciate your positive feedback and hope to welcome you back soon.

8/10 Good

Rahsaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean…close to the airport! Not many food options in the area
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept,2023
Hello Rahsaan,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area and room. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Pamela

Stayed 1 night in Aug 2023
Response from Manager on 18 Sept,2023
Hello Pamela,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

brian

Liked: Staff & service
Disliked: Cleanliness, amenities
Smell like smoke in my room
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug,2023
Hello brian, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

anthony

Travelled with family and small children
The gentlemen tried to tell me I did not have a reservation, and I would have to pay the hotel, and then take it up with Orbitz to get my refund. Upon showing him documentation that I did have a reservation, he miraculously found the reservation. The bath towels were extremely thin and small. The pillows were the size of couch cushions. The entry door to the room would stay open unless you forcefully had to close it. The air conditioner to the room was left off, so upon our arrival, late in the evening, the room was very warm with no air conditioner running.
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug,2023
Hello anthony, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Stoneka

Stayed 1 night in Aug 2023
Response from Manager on 2 Sept,2023
Hello Stoneka,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 Terrible

Cassandra

Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept,2023
Hello Cassandra, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and gross
Hotel is gross
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug,2023
Hello paul, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Llwanna

Travelled with family and small children
Disliked: Staff & service
The black guy at the front desk was rude, not even knowledgeable of questioned ask. Definitely will not stay here again if he works there.
Stayed 1 night in Jul 2023
Response from Manager on 10 Aug,2023
Hello Llwanna, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Llwanna

Travelled with family and small children
Disliked: Staff & service
Arrived Sunday afternoon, the staff Ferro or something was the most rudest person I’ve ever encountered. He was not concerned at all. We paid for overnight parking which he told us the wrong place to park. The manager came in the next morning and I did mention how rude he was. We came back on Thursday night and he was rude once again. Definitely will not be staying her again. Other than the rudeness the hotel was ok to be close for early and late airport flights
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug,2023
Hello Llwanna, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy checking us in had just woken up I get it, it’s the night shift but he had a bedsheet draped over him like a cape and said 2 words, I think he might’ve been asleep in the room he assigned me. The bed looked like someone had been laying in it and once I pulled the sheets back there were stains in the sheets. The couch was torn up, and the bathroom was dirty. Better off sleeping in the airport on the floor if that’s why you have to book here.
Stayed 1 night in Jul 2023
Response from Manager on 27 Jul,2023
Hello Stephanie, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

6/10 Okay

Tracey

Travelled with family
Disliked: Property conditions & facilities
I didn’t like the fact that in the middle of summer the pool was no available for use
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul,2023
Hello Tracey,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our pool. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms were very modern and spacious, when leaving, the day before i requested that shuttle be at lobby for me at 1130. I phoned to remind them about one hour prior. At 1123 lfront desk called and began rushing me.
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul,2023
Hello Mark,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our shuttle. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 Terrible

SATOKO

Disliked: Cleanliness, staff & service, room comfort
Not recommended
There was no one at the front desk and we had to wait for 40 minutes. The room is on the first floor and the curtains cannot be opened. Mildew smell.
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul,2023
Hello SATOKO,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and room. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Taiwana, Lawrencville

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The price was good but I didn’t like the room. There was a big whole in the bathroom wall under the sink. Room had a bad smell.
Stayed 1 night in Jul 2023
Response from Manager on 7 Jul,2023
Hello Taiwana, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

June

Stayed 1 night in Jul 2023
Response from Manager on 7 Jul,2023
Hello June,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Dana

One night near Atlanta Airport
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun,2023
Hello Dana,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Shonteese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property itself needs update bs better cleaning crew. The STAFF was amazing
Stayed 2 nights in Jun 2023
Response from Manager on 6 Jun,2023
Hello Shonteese, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Okay

Stefanie

Business traveller
Liked: Staff & service
Door and lock looks likes it had been forced open at one point. Bed had wadded up sheet under fitted sheet.
Stayed 1 night in May 2023
Response from Manager on 31 May,2023
Hello Stefanie, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

DeAngelo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clarion Atlanta
Great experience and staff. Very accomodating and price reasonable. Good clean environment and definitely all about the customer.
Stayed 1 night in May 2023
Response from Manager on 26 May,2023
Hi DeAngelo,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Sharonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and closed to a mcdonalds
Stayed 1 night in May 2023
Response from Manager on 6 May,2023
Hello Sharonda,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 23 May,2023
Hello Rachel,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beware, there is no 24 hr airport shuttle as advertised.
Response from Manager on 22 Apr,2023
Hello David,Thank you for sharing this honest review and feedback about our shuttle. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 9 Apr,2023
Hello Ike,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

gina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 24 Mar,2023
Hello gina,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The bedding had stains and the sheets were dirty with multiple hairs. The floor had not been swept or mopped. The headboards had grease spots on them. The shower was ok.
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar,2023
Hello cheryl, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

ANGEL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next Room Please!
The front desk associate wasnt at the desk . I had to ring a bell as instructed by the made up sign with tape all over the bell. After like the fourth time he finally came out a back room opposite his station he was suppose to be in. The first room he chose was up a flight of stairs with luggage in tow. The room was cold. Tv not working same young gentleman answered the phone. he states ,oh, yeah ! You have to change rooms we have been having issues with the TV. Come back down. The second room is reached i open the door and two towels were holding the water from coming in one at the windowsill and the other on the floor. I told him that the room was not cleaned he finally got up from the seat and walked in disbelief. He checked the room this time. I was able to rest before my 430am alarm.
Stayed 1 night in Feb 2023
Response from Manager on 7 Feb,2023
Hello ANGEL, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a no pet hotel, however if you have a service animal have your paperwork. Staff so far is nice. Very caring and making sure you have everything you need for your room. Haven’t ordered any room service yet. Will Followup later.
Stayed 3 nights in Jan 2023
Response from Manager on 4 Feb,2023
Hello Alexis,We appreciate that you've taken the time to share with us regarding our staff and service. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing everytime.
Stayed 1 night in Jan 2023
Response from Manager on 30 Jan,2023
Hello Kenneth,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on 30 Jan,2023
Hello Linda,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Stayed 1 night in Dec 2022
Response from NP on 23 Dec,2022
Thank you for your feedback, we appreciate the opportunity to serve you.

8/10 Good

Gaoussou

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel love it
Stayed 4 nights in Dec 2022
Response from Hotel Manager on 10 Dec,2022
Dear Gaoussou,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel manager

4/10 Poor

Marklr

Stayed 1 night in Dec 2022
Response from Manager on 7 Nov,2023
Hello Marklr,Thank you for sharing your feedback with us. We apologize if your recent stay didn't meet your expectations. We take all guest concerns seriously and will take them into consideration in order to improve our services. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for a fair rate.
Response from Hotel Manager on 1 Dec,2022
Dear Marcia, A big thank you for your stay at our hotel.It is really delightful to see your feedback.Our team has proven that they can do wonders with genuine hospitality.Eagerly looking for your next visit.Sincerely, Hotel Manager

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go to Clarion - College Park!
There was no mat in the bathroom and I slipped and hit my head. There was no bar that I could grab on too. The tub was dirty. They had no towels or washcloths. And no elevator. This was the worst stay that I’ve encountered at any hotel!
Stayed 3 nights in Nov 2022
Response from Hotel Manager. on 15 Nov,2022
Dear Kelly,Thank you for staying with us. I was very sorry to hear about the poor experience that you had. We’re always working to make the guest experience better than ever before. Guest feedback is important to us and the necessary improvements will be made. Request your understanding and consideration for future visits.Sincerely,Hotel Manager.