2/10 Terrible
Jessica
Business traveller
2 May,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is beautiful. The staff are rude and unapproachable with exception of the lovely woman running the Valet booth. As soon as you get in the elevator it's an entirely different experience. Everything is very old, musty, and dated. Filthy with halls that had warped/stained carpet that hasn't been vacuumed in who knows how long. Peeling wall paper in the rooms, dirty sticky surfaces, wallpaper slapped covering over outlets. All amenities offered were closed or out of order. I went to two different floors trying to find ice and machines were out of order. The whole experience was honestly unsettling. Like walking into a place frozen in time and left abandoned. I was told 75$ for incidental, and the 50$ unlimited valet parking was actually 50$ per day. As soon as I got up to my room I was charged several hundred dollars inexplicably. I did not even unpack I went right back down to check out and cancel. I did not receive a refund. Waited almost 20 minutes for them to get my car back. Not as advertised. stay somewhere else.
Jessica
Stayed 3 nights in Apr 2024