Dear Jun, Thank you for taking the time to evaluate our hotel. We understand the importance of a clean and inviting hotel environment for a pleasant stay; therefore, we sincerely apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Additionally, we appreciate your feedback regarding the beds and will look into this matter to ensure the utmost comfort for our guests. We look forward to the opportunity to provide you with an improved experience.Sincerely,Hotel Management

Dear Jordan, We greatly appreciate your excellent review of Extended Stay America. Our team is dedicated to delivering exceptional hospitality, and your kind words inspire us to continue our commitment to excellence. Thank you for your endorsement, and we look forward to being your preferred hotel whenever you are in the city.Sincerely,Hotel Management

Dear Henry, Thank you for taking the time to comment about your recent visit. We are happy you were pleased overall, although we apologize for the housekeeping issues you experienced. We will share your comments with our team so that we can address this appropriately. We appreciate you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest. We look forward to seeing you again. Sincerely,Hotel Management

Dear Henry, Thank you for choosing Extended Stay America for your recent accommodations and for sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. We appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear Douglas, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Avigail, Thank you for your positive comments about our staff and service; we appreciate your acknowledgment. We apologize for any inconvenience caused by the facility's condition. Your feedback is crucial, and we assure you that we are addressing and working to improve the overall appearance. We value your patronage and hope to have the opportunity to provide you with an enhanced experience during your next stay.Sincerely,Hotel Management

Dear Rosalynn, We're delighted to hear that you enjoyed your room! Your comfort is our priority, and we're pleased that the accommodations met your expectations. If there's anything specific you appreciated about the room or if you have additional feedback, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Jason, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Marquita, Thank you for sharing your feedback. We appreciate your positive note and apologize for any oversight regarding the deposit information and the wet paint in the cabinet. Your comments are valuable, and we will ensure better communication in the future. We look forward to welcoming you back to Extended Stay America for an improved experience.Sincerely,Hotel Management

Dear yasmeen, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites’ cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope this isolated incident will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management

Dear JOSE, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a great stay. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear David E, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for the inconvenience this must have caused. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received. Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Keon, Thank you for taking the time to leave your review. We want to reassure you that we take the cleanliness of our suites and pest control of our property very seriously. So, we have contacted our pest control provider to inspect the room you occupied professionally and to prevent future occurrences. We cannot speak on behalf of the third-party booking site that assisted in your reservation, but we regret the inconvenience caused nevertheless. Please feel free to reach out to us directly at the hotel if you have any further doubts regarding your charges. We are wholly committed to regaining your confidence in us, and we hope to welcome you again in the near future.Sincerely,Hotel Management

Dear sallie, Thank you for staying with us and sharing your review. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Jaquitta, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Arnaldo, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Behzad, Thank you for taking the time to review our property. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. Your feedback is valuable to us, and we hope you will give us another chance to exceed your expectations on your next visit to the area.Sincerely,Hotel Management

Dear Patrick, Thank you for the generous review of Extended Stay America. We are delighted you enjoyed your stay, and we appreciate all of your feedback. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management

Dear Dianna, We appreciate you choosing us and leaving your comments. Please accept our apologies for not meeting your expectations and the frustration you experienced. We are reviewing this internally. Meanwhile, if you need assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Bryan, Thank you for being our guest and for taking the time to leave your feedback. We apologize for the unpleasant experience at our hotel. We try to keep our guests informed about our deposit policy by publishing it on the booking sites, and we regret any miscommunication. Please let us evaluate the situation to see what went wrong, and we will address this appropriately. Meanwhile, if you would like to review your charges further, please feel free to reach out to our hotel directly. Thank you again.Sincerely,Hotel Management

Dear Rebecca, Thank you for staying with us. We regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Also, we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but your room will be professionally inspected and treated as a precaution. Thank you for bringing this to our attention. We will share your feedback with the appropriate individual to address these concerns. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Jazzmine, Thank you for sharing your great comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another visit and wish you all the best with your travels. Sincerely,Hotel Management

Dear Betsabet, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for how our staff handled the situation. We sincerely apologize for the inconvenience this undoubtedly caused. Please be assured what you encountered is not typical for us, and we will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received. Sincerely,Hotel management

Dear Myles, Thank you for choosing our hotel for your recent visit to the city. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room and for the issue you encountered with the air conditioning unit. We value your feedback and have shared them with the respective departments to look into this further. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management