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Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel. Our team works hard to ensure every guest has a wonderful experience, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,
Thank you so much for your kind words! We are delighted you had an excellent experience with our staff. It's always our goal to provide exceptional service to our guests, and we are thrilled that we could make your stay memorable. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future.
Thank you so much for your positive score regarding your recent stay at our hotel! We are delighted to hear you had a great experience and hope to welcome you back again. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.
The staff was absolutely amazing!! Room was clean, location was great and it was my granddaughter bday the staff was so sweet to her. She just loved them saying happy bday and letting her get snacks. The room
was clean and breakfast was good. Overall, I will definitely stay there again.
Maritza
Stayed 4 nights in Feb 2024
Response from Management Team on 25 Mar,2024
Thank you so much for taking the time to share your positive feedback with us! We are delighted you had a wonderful experience during your recent stay. Our team takes great pride in providing exceptional service, and it's truly heartwarming to know that our staff's hospitality made your granddaughter's birthday even more special. We will surely pass along your kind words to our team members.We look forward to welcoming you back for more memorable experiences in the future!
Thank you so much for your excellent feedback! We're thrilled you had a great stay at our hotel. Our team works hard to ensure that all our guests have a fantastic experience, and it's always rewarding to receive such positive comments. We hope to welcome you back for another excellent stay in the future!
8/10 Good
Leonard
18 Feb,2024
Leonard
Stayed 1 night in Feb 2024
Response from Management Team on 25 Mar,2024
Thank you for your positive feedback on your recent stay at our hotel! We are delighted to hear that you had a great experience. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.
Very clean and quiet property. Will definitely stay again.
Sarah
Stayed 1 night in Feb 2024
Response from Management Team on 25 Mar,2024
Thank you for your positive feedback! We're thrilled you found our property very clean and quiet. We always strive to provide guests with a comfortable and peaceful environment. We hope to welcome you back for another enjoyable stay in the future!
8/10 Good
Navarro
Travelled with partner
5 Feb,2024
Liked: Cleanliness, staff & service, amenities
I like the easy check in, no additional fees. Parking was excellent. Very quiet establishment. Only thing didn't like was that the Elevator needed make over.
Navarro
Stayed 1 night in Jan 2024
Response from Management Team on 25 Mar,2024
Thank you so much for sharing your positive feedback following your recent stay with us. We're thrilled to hear that you enjoyed your time at our hotel.We appreciate your understanding regarding the elevator situation. We understand the inconvenience it may have caused, and we're pleased to let you know that it is currently undergoing renovations to ensure a smoother experience for our guests in the future.We hope to have the opportunity to welcome you back for an even more enjoyable stay once the renovations are complete.Warm regards,
4/10 Poor
Marian
Business traveller
22 Jan,2024
Liked: Cleanliness, staff & service
I like the stationary liquid toiletries.
Breakfast was nice.
Too many night lights. Thermostat did not work properly.
Marian
Stayed 1 night in Jan 2024
Response from Management Team on 13 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience was not up to your expectations and for any inconvenience.However, we are glad to know that you enjoyed our breakfast service. We take pride in offering our guests a wide range of delicious breakfast options and are thrilled to hear that you found it positive.We appreciate your honest feedback and will consider your comments as we continually work to improve our services and amenities. If you have any further concerns or questions, please do not hesitate to contact us.We hope to have the opportunity to welcome you back soon and make your stay more enjoyable.Best regards,
Thank you so much for sharing your positive feedback about your recent stay at our hotel. We are thrilled that you had a wonderful experience and that our team made your visit memorable.We hope to have the pleasure of welcoming you back to our hotel soon. Best regards,
10/10 Excellent
Gerold
9 Dec,2023
Gerold
Stayed 6 nights in Dec 2023
Response from Management Team on 11 Dec,2023
We are thrilled to hear that you had a positive experience during your recent stay at our hotel! Our team works hard to ensure all our guests have a comfortable and enjoyable visit, so it's always great to receive positive feedback.Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of hosting you again soon.Best regards,
Thank you so much for your positive feedback! We're delighted you enjoyed your recent stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests, and we're thrilled that we exceeded your expectations.We look forward to welcoming you back on your next visit!
Thank you for taking the time to share your feedback with us. We are delighted to hear you had a positive experience during your recent stay with us. It is always our top priority to ensure that our guests feel comfortable, safe, and well taken care of, and we are glad we could exceed your expectations.We truly appreciate your kind words, and we hope that you will choose to stay with us again in the future.Warm regards,
Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are thrilled that you had a pleasant experience and that our hotel met your expectations.Our team takes great pride in providing exceptional service and creating a comfortable atmosphere for our guests, so it's wonderful to know that we were able to accomplish that for you.We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,
8/10 Good
Verified traveller
Business traveller
12 Nov,2023
Liked: Cleanliness, staff & service, room comfort
Comfortable
Decent and comfortable stay at this hotel. My only issue was that the WiFi was not working at all and I was unable to connect through any device. I was also charged a fee at check I was unaware of at all which the concierge did not really explain. Overall no complaints and I would stay again.
Verified traveller
Stayed 1 night in Nov 2023
Response from Management Team on 16 Nov,2023
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for choosing to stay with us.Best regards,
10/10 Excellent
Bonnie
Travelled with family
12 Nov,2023
Liked: Amenities
Staff was nice and welcoming
Bonnie
Stayed 1 night in Nov 2023
Response from Management Team on 12 Nov,2023
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your most recent stay at our hotel was enjoyable and met your expectations.We are constantly striving to provide our guests with exceptional service and amenities, and we are delighted that we were able to do so for you. Our team takes great pride in ensuring that each guest has a comfortable and memorable stay, and your feedback is a testament to their hard work and dedication.We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon.Best regards,
10/10 Excellent
LYNITA, ST PETERSBURG
23 Oct,2023
LYNITA
Stayed 1 night in Oct 2023
Response from Management Team on 16 Nov,2023
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your recent stay at our hotel. It's always a pleasure to know that our guests had a comfortable and enjoyable stay.We strive to provide exceptional service and amenities to all our guests, and your feedback will motivate us to keep up the excellent work. We hope to have the pleasure of welcoming you back soon and providing you with another wonderful stay.Best regards,
We got there about 30 minutes early and they let us check in.
Skye
Stayed 1 night in Oct 2023
Response from Management Team on 22 Oct,2023
Thank you for taking the time to leave us such an excellent review. We are thrilled that you had a great stay with us and that our team accommodated your early check-in request. At our hotel, we strive to provide exceptional service to all of our guests, and we are delighted to hear that you were pleased with your experience.We hope to have the pleasure of welcoming you back to our hotel soon.Best regards,
We are delighted to hear you had a positive experience during your stay with us. Your feedback is important to us, and we appreciate you taking the time to share your thoughts. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
10/10 Excellent
Cindy
4 Oct,2023
Cindy
Stayed 1 night in Oct 2023
Response from Management Team on 12 Nov,2023
Thank you for choosing Holiday Inn Express Atlanta West - Theme Park Area for your recent stay. We are thrilled to know that you had a positive experience during your time with us. It's always delightful to receive feedback from our guests, and we appreciate you taking the time to share your experience with us.Thank you again; we look forward to welcoming you again. Best regards,
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had an excellent stay at our hotel and that our front desk staff provided you with excellent service. We take pride in ensuring that our guests have a comfortable and enjoyable stay, and it's always wonderful to hear that we have succeeded in doing so. We hope to have the pleasure of welcoming you back to our hotel in the near future.
Very nice! Room was clean and bed was comfortable.
John
Stayed 1 night in Sep 2023
Response from Management Team on 1 Oct,2023
Thank you so much for your positive feedback about your recent stay at our hotel! We are thrilled that you enjoyed your time with us and that our accommodations exceeded your expectations. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back soon.
The room wasn’t as clean as I’d like
Parking very limited
Room had a slight odor
Towels hard and not adequately stocked
The staff that checked us in was very professionally others not so much
Wasn’t a very enjoyable stay
tamika
Stayed 2 nights in Sep 2023
Response from Management Team on 26 Sept,2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will use it to improve our services for future guests.We apologize for any inconvenience or discomfort you experienced during your stay. If you would like to provide us with more details or suggestions on how we can improve, please do not hesitate to contact us directly. We appreciate your business and hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,
Staff members were great, there was renovations In progress but minimal disturbances breakfast variety was great no complaints at all will def recommend
Steven
Stayed 1 night in Sep 2023
Response from Management Team on 26 Sept,2023
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled that you had an enjoyable experience and that our team exceeded your expectations.We take pride in providing exceptional service to our guests, and it is always rewarding to hear that our efforts have made a difference. We hope to have the pleasure of welcoming you back to our hotel soon.Thank you again for choosing to stay with us.
2/10 Terrible
Jason, Allen
13 Sept,2023
Jason
Stayed 2 nights in Sep 2023
Response from Management Team on 10 Oct,2023
I'm sorry your recent stay with us did not meet your expectations. We take all feedback seriously and would love to hear more about your experience so that we can improve. Please feel free to share any specific concerns or issues you may have had during your stay. Our goal is to provide all guests with a comfortable and enjoyable experience, and we apologize for falling short in your case. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to serve you better in the future.
Staff was friendly and helpful with dining suggestions. Very convenient to airport.
Rebecca
Stayed 1 night in Sep 2023
Response from Management Team on 10 Sept,2023
Thank you for staying at the Holiday Inn Express Atlanta - Theme Park Area. We're delighted you had a positive experience during your recent stay with us.Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always wonderful to receive positive feedback. We're thrilled you were satisfied with the quality of our services and amenities.We look forward to welcoming you back soon to create another memorable experience with us.Warm regards,Hotel Management
8/10 Good
Queen
4 Sept,2023
Queen
Stayed 2 nights in Sep 2023
Response from Management Team on 12 Nov,2023
I am delighted to hear you had a positive experience during your recent stay at our hotel. It is always wonderful to receive such positive feedback from our valued guests, and we are thrilled that you enjoyed your time with us.We strive to provide our guests with a comfortable and memorable experience, and I am glad to hear that we were able to meet your expectations. Thank you for taking the time to share your feedback with us.We would be honored to welcome you back to our hotel in the future and provide you with another exceptional stay.Best regards,
Thank you for taking the time to complete the guest service survey. We are delighted to hear you had a positive experience during your stay with us. Your satisfaction is our top priority, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our hotel soon.Warm regards,
Check-in was easy. Our hotel room was clean and comfortable. The staff was friendly and accommodating. We would definitely stay here again!
Verified traveller
Stayed 1 night in Sep 2023
Response from Management Team on 26 Sept,2023
Thank you for your feedback! We are thrilled to hear that you had a great experience during your stay with us. Our staff strives to be friendly and accommodating, and we are glad that you found our rooms clean and comfortable. It was a pleasure to have you as our guest, and we hope to welcome you back soon!
10/10 Excellent
Jonathan
20 Aug,2023
Jonathan
Stayed 1 night in Aug 2023
Response from Management Team on 26 Sept,2023
We are delighted to hear you had a positive experience during your recent stay with us. Our team truly appreciates your glowing service score, and we are glad to have exceeded your expectations.Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back soon and providing you with another exceptional stay.Best regards,
2/10 Terrible
Joe
Business traveller
15 Aug,2023
Disliked: Property conditions & facilities
Joe
Stayed 1 night in Aug 2023
Response from Management Team on 26 Sept,2023
I am sorry to hear that your recent stay with us did not meet your expectations and that you had a negative experience with our guest services. Please accept my sincere apologies for any inconvenience caused.We take all guest feedback seriously and are committed to providing excellent service to all our guests. Rest assured that I will review your feedback with our guest services team to ensure we give our guests the best possible experience.Thank you for choosing our hotel, and we hope to have the chance to exceed your expectations in the future.Best regards,
Thank you so much for taking the time to share your feedback. We're thrilled to hear that you had a great experience with us and that our team provided you with exceptional service. We always strive to make our guests feel welcome and comfortable, and it's wonderful to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back again soon.
My stay was fabulous, Hotel was Beautiful and clean, quiet and conveniently located to everything we needed. Staff super friendly, courteous, efficient and knowledgeable.
teresa
Stayed 2 nights in Aug 2023
Response from Management Team on 27 Sept,2023
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our staff friendly and our hotel beautiful and clean. We take pride in providing exceptional service and a comfortable atmosphere to our guests.We are also pleased to hear that you found our location convenient. We always strive to offer our guests the best possible experience, and it is great to hear that we have succeeded with your recent stay.Thank you again for your kind words, and we hope to welcome you back to our hotel soon.Warm regards,
Thank you for taking the time to share your positive feedback about your most recent stay with us. We're thrilled to hear that you enjoyed your time here and that our team was able to provide you with excellent service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
It was a nice environment. I can't think of anything that I don't like. Thanks
Bayo
Stayed 2 nights in Aug 2023
Response from Management Team on 27 Sept,2023
Thank you for sharing your positive feedback about your recent stay with us at Holiday Inn Express Atlanta West - Theme Park Area. We are thrilled to hear that you enjoyed your stay and that our team members were able to provide you with a memorable experience.We are constantly striving to exceed our guests' expectations, and your comments are a great encouragement to our team. We will be sure to share your kind words with them.Once again, thank you for choosing to stay with us at Holiday Inn Express Atlanta West - Theme Park Area. We hope to have the pleasure of welcoming you back soon.Best regards,
I hope this message finds you well. I wanted to personally thank you for taking the time to complete the guest service survey following your recent stay at our hotel. We are thrilled that you had a positive experience and that our team provided you with excellent service during your stay.We appreciate your feedback, as it helps us continue improving and provide exceptional hospitality to all our guests. Your satisfaction is our top priority, and we are delighted to see that we were able to meet your expectations.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,
10/10 Excellent
Bill
6 Aug,2023
Bill
Stayed 1 night in Aug 2023
Response from Management Team on 27 Sept,2023
Thank you for taking the time to complete our survey about your recent stay at our hotel. We are thrilled that you had a positive experience with us. Your satisfaction is our top priority, and we are committed to providing exceptional service and accommodations for our guests. We hope to have the pleasure of welcoming you back soon and providing you with another excellent stay.Best regards,
8/10 Good
Andre
3 Aug,2023
Andre
Stayed 1 night in Aug 2023
Response from Management Team on 27 Sept,2023
Thank you for sharing your positive feedback regarding your recent stay at our hotel. We're thrilled you enjoyed your stay with us and that our services and amenities met your expectations.It's always great to receive positive comments from our guests, and we're glad we could contribute to making your stay memorable. We appreciate your time and effort in leaving us a review, and we hope to welcome you back soon.Best regards,
Even though the property was under renovations, the room was clean and the hotel was decent. We were in town for the NASCAR race in Hampton so barely in the room as we were out touring the town. Bed was comfortable, ac worked great and the room was really clean. I would definitely stay here again in the future. Especially since I know it will be all new and clean. :-)