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Reviews of Hotel Indigo Atlanta - Vinings, an IHG Hotel

3.5 out of 5
Hotel Indigo Atlanta - Vinings, an IHG Hotel
2857 Paces Ferry Road SE, Atlanta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Washington

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly check in personnel. Spent lots of time with Black clients but treated us as second class citizens….scowling, not even writing our room number on the card. Then, making us wait back in line to put down the room number. Been here many times on business trips. Not coming back.
Stayed 1 night in Apr 2024

2/10 Terrible

Julie

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Lynn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
No TV service. And they are not working on it. No refrigerators in rooms.
Stayed 1 night in Apr 2024

6/10 Okay

Shelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here before when coming in to town. Check is at 3pm I arrived at 3:30 and my room was not available until 4:35 pm
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your feedback. We strive to ensure rooms are available at check-in time, and I apologize we missed the mark this time. We hope you'll give us another opportunity to serve you in the future.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Atlanta to attend a baseball game at Truist park. The staff were very friendly and accommodating. The shuttle to and from the stadium was very convenient and ensured that we did not have to worry about parking or ridesharing at the game.
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your wonderful feedback! We are glad we are able to provide the shuttle for games, it's a huge relief in the Atlanta traffic!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quaint. Comfy beds, friendly staff, great atmosphere!
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your kind feedback! We hope you will choose us again should your travels bring you to Atlanta.

6/10 Okay

Bradley

Site stated there were free baby cribs to use, they did not have any. Also pictures of room had a balcony, no balcony. No refrigerator or microwave
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your feedback. I would like to start by apologizing as we do offer cribs complimentary on property. I will be sure that we reinforce this with the team and ensure they are full trained on this, and all amenities we offer. I hope you'll give us another chance next time.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at the reception desk and bar! Convenient shuttle to Truist Park. Perfect for our trip.
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your feedback! The team loves to hear these compliments. We enjoyed having you as our guest as well! See you soon!

6/10 Okay

Lisa

Business traveller
I have stayed here in the past with no issues. This time there were a few issues. They had some business function that I was unaware of - parking was difficult, and the restaurant was not made available to its customers. It was also a loud crowd until around 9:30 pm or so. It would have been nice to have known ahead of time as I would have probably chosen another location to stay this time. In addition, the air vent in my room was making a lot of noise. They attempted to correct it by placing items in the vents, which I have taken a picture of. In addition, I got a connecting room, which I didn’t like. Will I stay here again? Probably. It’s convenient and it’s in a location that I feel familiar and safe in.
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Hi there, I apologize for your experience this time. While we love to host events at the hotel, we do also understand the strain it puts on our other leisure/business guests. I apologize this wasn't communicated to you prior to your stay. Next time you're in, please ask for me. I'd love to connect in person and make it right for you.

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service
A bit overpriced but in a nice area; room was a bit dated
Stayed 3 nights in Feb 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed every aspect of this stay. Liked the room, soft sheets, friendly staff, good food, ease of parking, and restaurants nearby.
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 19 Apr,2024
Thank you for your kind response! We are glad you enjoyed your stay!

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2024

10/10 Excellent

Leah, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was really nice and loved the dining options inside the hotel. It was super cute and trendy
Stayed 1 night in Apr 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your feedback! We LOVE our neighborhood! We'd love to see you again next time you're in Atlanta!

10/10 Excellent

Shauna

Stayed 1 night in Mar 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for your 5/5 rating! We hope to welcome you back again soon!

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for taking the time to review our hotel! We hope to see you again soon!

8/10 Good

Bruce

Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean , quiet & friendly workers
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on 25 Mar,2024
Thank you very much for your kind comments! We hope to welcome you back again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 26 Mar,2024
Thank you for your great rating! We hope to welcome you back again soon!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team here have been so helpful and nice. The room has a lot of charm and a great view of the pool. It was a 20 minute drive from the airport. Breakfast was good. The only problem I ran into was my shower hot water didn’t maintain heat. But I am pretty sure I was showering at peak shower time.
Response from Derek - General Manager on 25 Mar,2024
Thank you for your feedback! We hope to welcome you back again soon!

10/10 Excellent

noah

Stayed 1 night in Mar 2024
Response from Derek - General Manager on 19 Apr,2024
Thank you for taking the time to rate our hotel!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Restaurant food and drinks in bar were awesome. Live music was a vibe. Balcony room very comfortable and clean. Location is very convenient to grocery stores, shopping and major hwy on ramp.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms look chic, the beds are super comfy, the pillows are amazing and the shower is spacious, plenty of room for 2 and the water pressure is GREAT. There's a bar and lounge area, pool and hot tub, snack bar area. Pretty dope for the price
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 21 Mar,2024
Thank you for your feedback! We hope you can come enjoy our property again soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful view, highly enjoyable
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 21 Mar,2024
We are elated you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

8/10 Good

Trevora

Travelled with family
Liked: Amenities
Awesome
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the decor. Staff were very helpful and friendly. Breakfast was outstanding. Will definitely return.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

2/10 Terrible

Raynell, College park

Business traveller
There an extra fee on top of what you pay !!! Unacceptable
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Hi there, we do authorize for incidentals, however it should be refunded to your card should those funds not be used. I will ensure this has been taken care of for you.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property. Location ,Shops and Safety.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

6/10 Okay

Marjorie

Stayed 1 night in Mar 2024
Response from Derek - General Manager on 22 Apr,2024
Thank you for taking the time to rate our hotel. I apologize that we did not meet your expectations this time. I hope you'll give us another chance in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

10/10 Excellent

Kendreka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for our weekend stay. Free easy and convenient parking, free fast working WiFi and a great bar and food. I will definitely be staying here again.
Stayed 2 nights in Mar 2024
Response from Derek - General Manager on 12 Mar,2024
Thank you for your feedback! We hope to have the opportunity to serve you again in the future!

8/10 Good

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to where I need to be.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 23 Mar,2024
Thank you for your review! We hope to welcome you back again soon!

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A/C didn’t seem to work as well as we thought and the bathroom and bed area could’ve been cleaned better but besides that everything went well
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 11 Mar,2024
Thank you for your feedback. We are diligently working to make continuous improvements to our property. We hope you'll give us another chance soon.

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 12 Mar,2024
Thank you for your rating. We hope to welcome you back again soon!

8/10 Good

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Derek - General Manager on 11 Mar,2024
Thank you for taking the time to review our hotel! We hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 6 Mar,2024
Thank you for your wonderful rating! We hope to welcome you back again soon.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek - General Manager on 4 Mar,2024
Thank you for taking the time to rate our hotel. We hope to see you again soon.

8/10 Good

Candice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good area!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on 4 Mar,2024
Thank you for your response! We hope to see you again soon.

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. And great staff
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on 4 Mar,2024
Thank you for your kind comments. I will be sure to share these with the team. We hope to see you again soon.

8/10 Good

Shunta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't like about the room was the hot water didn't come on until i ran the water for about 10 to 15 min
Stayed 2 nights in Feb 2024
Response from Diego Carro on 26 Feb,2024
Thank you for staying with us and for taking the time to write this review. We appreciate your feedback and sincerely apologize for the inconvenience regarding the length of time you had to wait in order to get hot water. Your review will be passed to our engineering team so that we can improve our operations and offer our guests a more comfortable stay. We hope to get the chance to welcome you back to the property.

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff are good but unorganized and they did not have the room we reserved even though I called the day before to confirm.
Stayed 1 night in Feb 2024
Response from Diego Carro on 26 Feb,2024
Thank you for staying with us and for taking the time to write this review. We appreciate your feedback and sincerely apologize for the inconvenience of not having the room type you reserved. We hope we get the chance to welcome you back to the property so we can offer you the stay you deserve.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on 21 Feb,2024
Thank you for your feedback. We hope to welcome you back again soon!

10/10 Excellent

Keaskia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Derek - General Manager on 21 Feb,2024
Thank you for your great rating! We hope you will join us again soon!

8/10 Good

Dannielle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location in the heart of Vinings. Lacks a fridge in the rooms and the tiny ice bucket leaves a lot to be desired in the way of keeping your beverages cold. Seriously no fridge!!!!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on 22 Feb,2024
Thank you for your feedback! We are pleased to announce that mini-fridges will be included in our upcoming renovation. We hope to welcome you back again soon!

10/10 Excellent

nancy

Stayed 3 nights in Feb 2024
Response from Derek - General Manager on 21 Mar,2024
Thank you! We are glad you enjoyed your stay.

10/10 Excellent

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is impeccable and I would stay here again. The hotel actually looks just like the pictures online. It’s clean and very friendly staff. It’s nestled in a very nice and very safe neighborhood in Vinings. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Derek - General Manager on 21 Feb,2024
Thank you for your positive feedback! We hope we can host you again soon!

10/10 Excellent

Kenneth

Love the property, Drew and the gang are amazing!
Stayed 1 night in Feb 2024
Response from Derek - General Manager on 21 Feb,2024
Thank you for your wonderful rating! We hope to welcome you back again soon! Drew agrees!