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Reviews of Tru by Hilton Lawrenceville Atlanta I-85 Sugarloaf

2.5 out of 5
Tru by Hilton Lawrenceville Atlanta I-85 Sugarloaf
2050 North Brown Road, Lawrenceville, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 433 out of 626 reviews" "
Rating 8 - Good. 114 out of 626 reviews" "
Rating 6 - Okay. 43 out of 626 reviews" "
Rating 4 - Poor. 15 out of 626 reviews" "
Rating 2 - Terrible. 21 out of 626 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2024

6/10 Okay

LaTecia

Liked: Cleanliness, staff & service
Extremely small room. They’re built for one person and 1 night. Or emergency stays. No microwave. No carpet. No pool.
Stayed 2 nights in May 2024

10/10 Excellent

Deborah G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing opportunity for visit & stay in Lawrenceville, Ga.
Stayed 2 nights in May 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Gas South Arena! Room was very clean and quiet.
Stayed 1 night in May 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right..very clean..pleased with staff very pleasant …breakfast was fantastic…limited parking and rooms were very small
Stayed 1 night in May 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Donald, Panama City Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were noticeably thin and could hear conversations of adjoining room.
Stayed 1 night in May 2024

8/10 Good

Cooper

Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable, clean and nice staff
Stayed 1 night in May 2024

10/10 Excellent

Oleh

Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and close to restaurants, shopping and entertainment.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely nice, very clean, staff was very friendly and accommodating. Definitely recommend
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
We are happy you enjoyed your stay. Thank you.

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility
Stayed 4 nights in Apr 2024
Response from GM on 22 Apr,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Esther

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Keoshane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As someone who has food allergies, it is rare that I ever have the opportunity to eat breakfast that is provided through a hotel reservation. It was such a pleasant surprise to have multiple choices.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr,2024
Thank you for your survey. We are so happy we could provide you with a breakfast that was satisfactory to your needs.

10/10 Excellent

verenone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 8 Apr,2024
Thank you for your survey. We are happy you enjoyed your stay

10/10 Excellent

nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to a lot of place. Love the atmosphere
Stayed 1 night in Mar 2024
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

10/10 Excellent

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Mar 2024
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

8/10 Good

Yo Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

10/10 Excellent

Sunita

Having to pay a $75 deposit on top of the daily rate.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 28 Mar,2024
Thank you for your survey. We are happy you enjoyed your stay.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AP on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel with excellent staff. They have a variety of games in their game room with a pool table and 24 hour coffee. This is a wonderful hotel. We will be back soon.
Stayed 1 night in Feb 2024
Response from AP on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Mingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and comfortable! This was my second stay here. Traveling alone, I felt safe. Staff was very friendly.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

EZELL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby and lounge area.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

8/10 Good

francine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, only problem I encountered was my key did not work on all doors in the hotel.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Josue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice and comfy room was little small beside that everything was good
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Everything was super clean and the staff was extremely helpful. They were friendly when we got there and even let us start breakfast a few minutes early because we had to be somewhere. It's the little things that make a stay feel welcome. The room was very comfortable and I absolutely loved the body wash and lotion.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay We hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and welcoming
Stayed 1 night in Feb 2024
Response from GM on 27 Feb,2024
Thank you for your survey, we are happy you enjoyed your stay.

2/10 Terrible

sang

Stayed 2 nights in Feb 2024
Response from Gm on 9 Feb,2024
Thank you for your survey. We are sorry you did not have a good experience.

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Tru is always a great choice if you need to be in the Sugarloaf area. Clean, friendly staff. Have stayed here several times.
Stayed 1 night in Feb 2024
Response from Gm on 9 Feb,2024
Thank you for your survey. We appreciate your business.

6/10 Okay

Jose

Stayed 2 nights in Jan 2024
Response from Gm on 9 Feb,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Staff was great and helpful!
Stayed 2 nights in Jan 2024
Response from GM on 9 Feb,2024
Thank you for your survey. We are so happy that you enjoyed your stay with us.

8/10 Good

Bunita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We admired the decor of the lounge area , including all area's inside and the outside of the building, we had some difficulty locating the building due to the location from the interstate. The property was clean and cutter free, however, the room we reserved was to small.
Stayed 1 night in Jan 2024
Response from GM on 9 Feb,2024
Thank you for your survey we appreciate your business.

6/10 Okay

Patricia, Apex

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower floors are very slippery. We were a group staying in different rooms. One person slipped and fell and the next day another person almost slipped and hurt his hip, in a different room. The sheets and covers provided are too thin. Very clean rooms. Loved the lounge amenities.
Stayed 2 nights in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. I will share your comments with our team we do offer bathmats upon request.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

4/10 Poor

Anita

Disliked: Staff & service
The staff refused to give me a receipt at check out. I am a traveling healthcare professional, and I needed a receipt. I will not stay at your hotel again.
Stayed 3 nights in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. I will share your comments with my team

8/10 Good

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although Expedia markets this property's amenities to include a restaurant- that is not the case. However, the property is convenient to great options. The property is cute and appeals to the younger traveler with its room size/decor & untraditional yet hip amenities. Great staff - with every encounter. Literally- the only reason I am giving it a 4 nstead of a 5 is due to Expedia's misleading language to market the property.
Stayed 2 nights in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

8/10 Good

Mary, Yemassee

Stayed 1 night in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Roberta

Stayed 1 night in Jan 2024
Response from GM on 25 Jan,2024
Thank you for your survey. We appreciate your business.

10/10 Excellent

Chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ap on 17 Jan,2024
Thank you for your survey. We appreciate your business