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Reviews of Econo Lodge

2 out of 5
Econo Lodge
1777 Washington St N, Building B, Auburn, ME

Reviews

6.8
Rating 10 - Excellent. 52 out of 215 reviews" "
Rating 8 - Good. 66 out of 215 reviews" "
Rating 6 - Okay. 38 out of 215 reviews" "
Rating 4 - Poor. 33 out of 215 reviews" "
Rating 2 - Terrible. 26 out of 215 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

mark

Travelled with family, Travelled with partner
A very old building some how incorporated into quality/econo facade. 3 different buildings AB and C. Hard to imagine what rooms in other parts of motel complex were like, but ours was a smoking room masked by terrible smelling coverup. The sink was plugged and the one bar of soap wouldn’t have been big enough for two. Two towels for two night stay, no coffee maker, bottom of the barrel.
Stayed 2 nights in May 2024
Response from Bud - GM on 13 May,2024
Dear Mark;We are are sorry to hear that your recent stay with us was not to your liking. We do provide 24 hour guest services and upon request would of made every effort to make things right. Safe travels

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're pet friendly and have waffles, and alo of food variety in a small breakfast area
Stayed 1 night in May 2024
Response from Bud - GM on 6 May,2024
Thank you.....Regarding pet friendly......We do not accept pets...Just service animals....

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness
Room smelled strongly of cigarette smoke. Counters dirty. Ice bucket dirty, no plastic bag for ice. They did move me to another room, which was better.
Stayed 1 night in Apr 2024
Response from Bud - GM on 29 Apr,2024
Dear Steven: thank you for taking the time to give us valuable feedback. I will share your comments with housekeeping staff. I am happy that we made things right by moving you to a different room.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from Bud - GM on 29 Apr,2024
Thank you Amanda for your kind review.

4/10 Poor

ginny, Brentwood

Travelled with partner
Disliked: Cleanliness, staff & service
Checking in at the office made me feel like it was going to be ok, this was a last minute booking (all I could get for the night). Office was clean, organized and desk clerk was polite and very nice. We were placed at the back of the hotel. Where there was 4-5 people hanging out in their cars for hours, kids playing in the parking lot and kinda sketchy folks hanging by the garbage area. Just crossed our fingers the rental car would still be there when we woke up. The room- first glance the room looked tidy. Upon a closer look there were strange streaks down the walls- as if something was splashed on the wall and dried. My socks were clean until worn in the room on carpet. We slept on top of the blanket’s Bathroom door didn’t close-no privacy. And my last thing is the desk staff could have warned us about the wildlife at night. In the woods right at the edge of the parking lot there were mating Tree frogs. Once we figured it out it made sense but it was so loud you could hear it through your closed door. We really didn’t sleep at the Econo Lodge.
Stayed 1 night in Apr 2024
Response from Bud - GM on 24 Apr,2024
Dear Ginny: Thank you for taking the time to review your stay. We are sorry that your stay was not as pleasant as you expected. We value your feedback and will share with our department managers to improve where we can

8/10 Good

John, Rowland Heights

Travelled with group
Liked: Staff & service
Good hot breakfast. Friendly staff. Easy parking. Dunkin, pizza place. & mini-mart next door. Although pics are same, there's a clear difference between the Econolodge (in the back) section and the Quality Inn section.
Stayed 6 nights in Apr 2024
Response from Bud - GM on 23 Apr,2024
Many Thanks for your candid review.

8/10 Good

Albert

Travelled with partner
Liked: Staff & service
The room had a residual smoke smell, not terrible but noticeable.
Stayed 3 nights in Mar 2024
Response from BUD - GM on 2 Apr,2024
Albert: Thank you for staying with us and also for your feedback. We hope to see you again soon

10/10 Excellent

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Mar 2024
Response from BUD - GM on 2 Apr,2024
Pamela: Thank you very much for staying with us and also for your wonderful review. We are pleased that you enjoyed our hotel.

10/10 Excellent

Remy

Liked: Cleanliness, staff & service, property conditions & facilities
Is really good
Stayed 2 nights in Mar 2024
Response from Bud - GM on 17 Mar,2024
Many thanks for your kind review

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond as well as extremely friendly and accomodating
Stayed 1 night in Mar 2024
Response from Bud - GM on 17 Mar,2024
Linda: Thank you very much for your review. Yes...our staff is the best!!

8/10 Good

James, Houlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very industrial.
Stayed 2 nights in Mar 2024
Response from BUD - GM on 12 Mar,2024
Thank you for staying with us. We hope to see you again soon

8/10 Good

Lawrence

Stayed 1 night in Feb 2024
Response from BUD - GM on 21 Mar,2024
Lawrence: Thank you for staying with us and also for taking your time to review your stay. We are pleased that you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unfavorable stay
The floors were covered in dirt, the tun walls were missed grout and tiles were coming off the wall, there is a draft allowing for cold air to come in from the door. There was no phone in the room.
Stayed 2 nights in Feb 2024
Response from BUD - GM on 6 Feb,2024
Dear Guest: Thank you for staying with us and also for taking your time to review your stay. I will share your comments with my staff so we can make corrections where we can.

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service
Older hotel, but well maintained. Noisy heater and area.
Stayed 2 nights in Jan 2024
Response from BUD - GM on 18 Jan,2024
Thank you.

10/10 Excellent

Sheldon

Stayed 2 nights in Dec 2023
Response from BUD - GM on 18 Jan,2024
Thank you

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BUD - GM on 17 Jan,2024
Thank you for staying with us.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property people were not very friendly and did not smile a lot. No problems with anyone when I said Hi to staff members they said nothing in return.
Stayed 3 nights in Nov 2023
Response from BUD - GM on 28 Nov,2023
Robert: Thank you for staying with us. I will share your review with my staff. We have a great staff and your comments do not reflect our great service.

4/10 Poor

Joshua

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. Candy wrappers everywhere. Hair in the shower. Two of the dresser drawers were full of trash like sonwone lived in the room for a month.
Stayed 2 nights in Nov 2023
Response from BUD - GM on 28 Nov,2023
Joshua: Thank you for staying with us. I want to apologize for the condition of your guest room. We do a very structured inspection process and we missed the mark. If reported, we would have made every effort to get your room cleaned or move you to another room.

8/10 Good

Heather

Travelled with partner
Liked: Staff & service
The second shift desk clerk was amazing. Friendly, helpful, and welcoming. Zachary Gibbens got me extra pillows and answered questions just great customer service.
Stayed 1 night in Nov 2023
Response from BUD - GM on 27 Nov,2023
Thank you...Zack is a great employee and I will share your comments with him.

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The toilet seat had a stain that I needed to wipe off upon arrival and the room reeked of strong cologne when we arrived. The bed was very uncomfortable and the bedding was so thin and scratchy. We would never stay here again. The front desk clerk however was pleasant and helpful.
Stayed 1 night in Nov 2023
Response from BUD - GM on 13 Nov,2023
Dear Ashley: Thank you for taking the time to review your stay. I am sorry about your guest room condition. I will do a full review . I am pleased that front desk person was helpful and pleasant.

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
. I was just trying to keep them from having to sleep in there car. I saw the room when left., it was free of trash, dishes in dish washer. were they susposed to make the beds. I need a REFUND plz.
Stayed 1 night in Nov 2023
Response from Guest Services on 13 Nov,2023
Call Expedia for help

4/10 Poor

Christian

The room was infested with roaches! I ended up cutting my stay short and moving to a different hotel. The continental breakfast was nice, and the front desk staff was pleasant. I would have enjoyed the stay if it wasn’t for the infestation in my room (they were in the shower, coming from the sink drain, on my nightstand, and on the window sill).
Stayed 3 nights in Nov 2023
Response from BUD - GM on 6 Nov,2023
Dear Guest: Thank you for taking the time to let us know about your stay. We are pleased that the breakfast and staff was good. I have requested your room to be inspected by our pest control company. I will also contact you with the inspection report. We are sorry.

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from BUD - GM on 6 Nov,2023
Thank you for staying with us and also for the 5 star review.

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy. The room was clean and you could tell it had recently been painted and floors updated.
Stayed 2 nights in Oct 2023
Response from BUD - GM on 16 Oct,2023
Thank you for staying with us. We are pleased that you enjoyed our new look.

8/10 Good

Linda, West Danville

Stayed 1 night in Sep 2023
Response from BUD - GM on 27 Oct,2023
Linda: Thank you for staying with us.Safe tr

8/10 Good

Lillian

Stayed 1 night in Sep 2023
Response from BUD - GM on 2 Oct,2023
Thank you for staying with us. We are happy that you enjoyed your stay.

10/10 Excellent

vincent, defuniak springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and diversified.
Stayed 2 nights in Sep 2023
Response from BUD - GM on 28 Sept,2023
Thank you very much for your review. We are pleased that you enjoyed our hotel and breakfast

10/10 Excellent

Cindy

Travelled with family, Business traveller
Liked: Cleanliness
Breakfast choices were great! Personnel were very friendly and accommodating.
Stayed 17 nights in Aug 2023
Response from BUD - GM on 22 Sept,2023
Thank you for staying with us. We are pleased that you enjoyed our hotel.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a hard time finding the front entrance. Not a good location for lodging. Other than that it’s a decent place for a short stay and breakfast was great
Stayed 2 nights in Sep 2023
Response from bud - gm on 17 Sept,2023
Thank you for staying with us....We are pleased that you enjoyed your stay.

8/10 Good

Ashini

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our stay
Stayed 1 night in Sep 2023
Response from BUD - GM on 5 Sept,2023
Dear Ashini: Thank you for staying with us. We hope to see you again on your next trip to Auburn.

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 2 nights in Sep 2023
Response from BUD - GM on 5 Sept,2023
Dear Kevin: Thank you for staying with us. I am sorry that you did not find our hotel to be a comfortable stay. Our staff works very hard to make our hotel a great place to stay. Safe travlels

6/10 Okay

Christine

Stayed 1 night in Sep 2023
Response from bud - gm on 24 Sept,2023
Thank you for staying with us. We hope to have you return.

6/10 Okay

Michala

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold in the shower, the floors were dirty and the room smelled like cigarette smoke.
Stayed 1 night in Sep 2023
Response from BUD - GM on 5 Sept,2023
Dear Michala: Thank you for staying with us and also for taking the time to share your comments. I will share your comments with my staff to improve where we can.

6/10 Okay

Brent

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from BUD - GM on 30 Aug,2023
Thank you for staying with us. We hope to see you again.

8/10 Good

Susan

Liked: Staff & service
Good that there was a D&D and a large convenience right there. Would be nice if there had been a stairway on bothsides in the back to the 2nd floor. The walkway on 2nd floor was extremely unlevel which could be dangerous if not careful. Otherwise the room itself was fine and equiped well.
Stayed 1 night in Aug 2023
Response from bud - gm on 20 Aug,2023
Thank you for your comments. We are planning on working on the walkways soon.

8/10 Good

Rick

Stayed 1 night in Aug 2023
Response from bud - gm on 20 Aug,2023
Thank you Rick for staying with us.

6/10 Okay

aaron

Liked: Property conditions & facilities
Disliked: Cleanliness
Rooms need updated
Stayed 3 nights in Aug 2023
Response from BUD - GM on 18 Aug,2023
Dear Aaron: Thank you, we are planning more renovations in the off season.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient, super clean and immaculutely kept, staff friendly and very helpful.
Stayed 1 night in Aug 2023
Response from BUD - GM on 15 Aug,2023
Thank you very much!!!

4/10 Poor

Julie, Kissimmee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t clean the rooms, you put the trash outside, they put a bag in it and don’t even go into the room. In 13 days there they came in once. I had to put the trash and dirty towels outside. Go get my towels every other day. The yard has big pot holes in the yard.
Stayed 13 nights in Jul 2023
Response from BUD - GM on 15 Aug,2023
Dear Julie: Thank you for staying with us. I will share your comments with my staff so we can make things better.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Centrally located.
Response from BUD - GM on 14 Aug,2023
Thank you very much!!!!

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No clock No info on area, mold in sink and bathroom Bathroom door did not shut all the way.
Stayed 1 night in Aug 2023
Response from BUD - GM on 14 Aug,2023
Dear Guest: I will review your guest room. Thank you for letting us know....

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from BUD - GM on 11 Aug,2023
Dear Scott: Thank you for staying with us. Safe travels

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was acceptable for the age of this place.
Stayed 2 nights in Aug 2023
Response from BUD - GM on 8 Aug,2023
Dear Guest: Thank you for staying with us. We are pleased that you enjoyed your stay. We hope to see you again.

2/10 Terrible

Yolanda

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lodge is terrible. Not for families. Ordered off expedia.com. company shows best picture of hotel section and area not the trucker pit stop. Rooms were visually clean for what you get but thats not the worst. The worst is the people that live around out in the back. Smoking , drinking and .... the BED BUGS. I spotted a baby bug in my bed. Thought it was lice because of its clear look and shape. My husband said it wasnt. Its probably a bug from outside . He pulls back his sheets and there was 2 more. I didnt even bother looking any more. That was the end. I went down stairs and checked right out. Packed up and went to a nice clean hotel . The holiday inn express. They were so nice. Clean. I was so mad we didnt choose something like that first. The stess and hassle this place had us in, i would not recommend or ever stay there again. The staff up front was nice. The woman at check in and the man at check out. I wish we had a better experience.
Stayed 2 nights in Aug 2023
Response from BUD - GM on 8 Aug,2023
Dear Yolanda: Thank you for taking the time to review your stay. We do provide guest services 24 hours a day and upon request, we deal with unruly guests on the spot. Concerning the bug issue, Our pest company found nothing to be alarm about. We do live in Maine and the bugs can be a noussance .Safe travels.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in room...I got sick
Stayed 2 nights in Jul 2023
Response from BUD - GM on 3 Aug,2023
Dear Guest: Thank you for reviewing your stay. I am sorry and I will review your reservation and guest room and share with my staff.

8/10 Good

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The plumbing noises were very loud, and the bathroom door would not shut completely.
Stayed 1 night in Jul 2023
Response from BUD - GM on 1 Aug,2023
Dear Guest: Thank you for staying with us. I will review your room details and have Maint. Check out the items you mentioned. Safe travels

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people working there. Room was ok
Stayed 2 nights in Jul 2023
Response from BUD - GM on 31 Jul,2023
Dear Laura; Thank you for your kind review. Yes...Our employee's are the best!!. We hope to see you again

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was courteous and the breakfast staff guy was really working hard and doing a great job!!
Stayed 1 night in Jul 2023
Response from BUD - GM on 27 Jul,2023
Dear Justin: Thank you very much for your kind comments...Yes...George does a great job.....and our staff is great.

8/10 Good

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zach was able to help us about our concern. Thank you Zach.
Stayed 3 nights in Jun 2023
Response from bud - gm on 23 Jul,2023
Dear Elizabeth: Thank you for staying with us and also for reviewing your stay. Yes.....Zack is a great employee and I am glad he made you happy. safe travels

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from bud - gm on 20 Jul,2023
Dear James: thank you for staying with us. We appreciate your business and feedback.Safe Travels