Dear Emori, Thank you for your feedback. We are glad to hear that you enjoyed your stay at our hotel and appreciated our reception, room, amenities, and privacy. We apologize for the inconvenience caused by the noise from the main street and aim to place you on the higher floor at your next stay. We hope to see you again soon.

We extend our apologies for the inconvenience you experienced. Our website highlights our security measures, yet we understand your concerns. We have refunded the bond already as per your reservation, and it should reflect in your account. Your feedback helps us enhance our communication on refund procedures. Should you require further assistance, please contact us at your convenience.Kind regards,City lodge management

Dear Gia,Thank you for your feedback. I am pleased to know that you enjoyed your stay at City Lodge.We hope to see you back soon.

Dear Akihiro,Thank you for your feedback. We are sorry to hear that you had a bad experience with the noise and the blinds in your room. We apologize for any inconvenience and discomfort caused by this issue.We understand that noise can be annoying and affect your sleep quality, especially if you are a night owl. We have installed soundproof windows and curtains in our rooms to reduce the noise, but sometimes they may not be enough. We will check the noise level and the source of the siren in the area and see if we can improve the situation or offer more solutions for our guests. We will also offer earplugs to our guests who prefer a quieter environment.We value your feedback and we hope that you will stay with us again. We will do our best to make your next stay more quiet and dark. Thank you for choosing us.

Dear Denise,Thank you for your feedback. We are sorry to hear that you were not aware that our property is a hostel and that you were not comfortable with the atmosphere and the noise. We apologize for any inconvenience and disappointment caused by this issue.We are glad to hear that you found our room to be clean and well-equipped with your own bath, basic toiletries, water kettle, coffee, tea, and milk. We hope that you had a comfortable and convenient stay with us. We appreciate your compliments and we will share them with our staff.We are sorry to hear that you felt out of place among our younger guests and that you received some unwelcome glares. We welcome guests of all ages and backgrounds and we do not tolerate any discrimination or disrespect among our guests. We will remind our guests to be more friendly and courteous to each other and to respect the diversity and the privacy of our guests.We are also sorry to hear that you were disturbed by the noise from the adjoining rooms and the outside. We understand that noise can be annoying and affect your sleep quality. We have installed soundproof windows and curtains in our rooms to reduce the noise, but sometimes they may not be enough. We will also remind our guests to be more considerate and respectful of the others and to keep the noise level down at night. We will also offer earplugs to our guests who prefer a quieter environment.We are sorry to hear that you were unhappy with our no-alcohol policy. We are a YMCA facility and we have a strict policy of not allowing alcohol on our premises. This is to ensure the safety and the well-being of our guests and staff. We appreciate your cooperation and understanding of our policy and we thank you for refraining from opening your wine bottles. We hope that you were able to enjoy your stay without alcohol.We value your feedback and we hope that you will give us another chance to serve you better. We will do our best to make your next stay more satisfactory and enjoyable. Thank you for choosing us.Regards,

Dear Bailey,I am glad that we were able to match your expectations.I am a bit confused about your comment on 2 single beds. The twin room which you booked includes 2 single beds (as shown in our room images). I am wondering if you needed a double bed which is supplied in a double room or a superior queen room.Had you shared this with us during your stay, we could have moved you to a double room straight away.

Dear Glenn,Thank you for your feedback. We are sorry to hear that you had a negative experience with our staff and the noise. We apologize for any inconvenience and frustration caused by these issues.We are sorry to hear that you found our staff to be rude. We strive to provide excellent customer service and we apologize for any unprofessional or disrespectful behavior that you encountered. We will review the performance and the attitude of our staff and see if we can improve them or offer more training for our staff. We will also take appropriate actions to address any complaints or concerns that you may have.We are also sorry to hear that you were disturbed by the noise in your hostel. Being located in the heart of the city has its disadvantages however, we will also remind our guests to be more considerate and respectful of the others and to keep the noise level down at night. We will be offering earplugs from now on to our guests who prefer a quieter environment.We value your feedback and we hope that you will give us another chance to serve you better. We will do our best to make your next stay more satisfactory and enjoyable. Thank you for choosing us.

Dear Efren,Thank you for your feedback.

Dear Joel,Thank you for your feedback.

Dear Guest,Thank you for your feedback. We are sorry to hear that you were disturbed by the noise in your room. We apologize for any inconvenience and discomfort caused by this issue. We understand that noise can be annoying and affect your sleep quality. We are glad to hear that you were able to borrow a hair dryer from the reception. We have provided hair dryers in some of our rooms, but not all of them. We will consider adding more hair dryers in our rooms for our guests' convenience and comfort. We are also happy that you appreciated our reception, which is open 24 hours a day, 7 days a week. We want to provide our guests with the best service and assistance at any time of the day.We hope that you enjoyed your stay and had a wonderful time. We appreciate your feedback and we hope that you will visit us again. We will do our best to make your next stay more satisfactory and enjoyable. Thank you for choosing us.

Dear Sheve,Thank you for your feedback.

Dear Greta,Thank you for your feedback. We're delighted to hear that you had a positive experience during your stay.It's great to know that despite the room being small, you found it very clean and the beds and pillows comfortable. We take pride in providing a comfortable and clean environment for our guests.We're also pleased that you found our staff to be friendly and that you enjoyed the well-kept and well-supplied kitchen and game room in the basement.We look forward to welcoming you back on your next visit. If there's anything specific you'd like to see or experience during your return, please feel free to let us know. Safe travels and best regards!Best Regards,

Dear Sherry,Thank you for your continued support and for taking the time to provide feedback. We're delighted to hear that your experience was very good, as usual.Your satisfaction is important to us, and we're committed to maintaining the high standards that you've come to expect from us. If there's anything specific you'd like to see or any way we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future. Safe travels and best regards!Best Regards,

Dear Guest,Thank you for your continued support and for taking the time to provide feedback. We're delighted to hear that your experience was very good, as usual.Your satisfaction is important to us, and we're committed to maintaining the high standards that you've come to expect from us. If there's anything specific you'd like to see or any way we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future. Safe travels and best regards!Best Regards,

Dear Angie,Thank you for your feedback.Regards,

Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your input as it helps us understand our guests' experiences and areas for improvement.We apologize if you felt that the pricing wasn't reflective of the value you expected. Your comments about the bed have been duly noted, and we regret any discomfort this might have caused. We always strive to provide comfortable sleeping arrangements for our guests.We're sorry to hear that noise from a neighboring room affected your sleep. We understand how important a peaceful environment is, and we're actively looking into ways to address the issue of noise transmission between rooms to ensure a more restful stay for all our guests.On a positive note, we're glad that our staff was able to assist you and provide a helpful and polite service. Your compliments regarding our team's performance are appreciated.We take your feedback seriously and will use it to make the necessary improvements. It's important to us that every guest has a comfortable and enjoyable experience. We apologize for not meeting your expectations this time and hope to have another opportunity to provide you with a better stay in the future.If you have any further insights or concerns you'd like to share, please feel free to reach out. Thank you for choosing to stay with us, and we hope to regain your trust on your next visit. Safe travels and best regards from our team.

Dear Kenton,We appreciate you taking the time to provide feedback about your recent stay. It's wonderful to hear that you found our property to be clean, convenient, quiet, and affordable. We take pride in maintaining a comfortable and peaceful environment for all our guests.While we strive to provide a positive experience within the property, we also understand that the surrounding area might have left a different impression. We continuously work to improve and provide the best possible experience for our guests.Your comments are valuable to us, and we'll certainly consider your feedback as we work on enhancing both the property and the overall guest experience. We hope that despite the transient nature of the area, your positive experience within our property made your stay enjoyable.Thank you for choosing us for your stay, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like to share or discuss further, please feel free to reach out. Safe travels and best regards from our team.

Dear Shay,Thank you for your feedback.

Dear Sherri,Thank you for sharing your feedback with us! We are thrilled to hear that our YMCA owned hostel was a perfect fit for your stay in town for the Women's World Cup. We take pride in offering a safe, clean, and comfortable environment for all our guests.It's great to know that you found the location to be convenient and walkable, providing easy access to the event and other attractions in the area. We understand the importance of privacy during your stay, and we're glad our private rooms with dedicated toilets and showers met your expectations.We're also delighted that you appreciated the basic yet comfortable accommodations we provide. Our priority is to ensure that our guests feel safe and at ease during their stay with us. The presence of a TV in the room and the availability of a well-equipped kitchen downstairs add to the overall convenience and amenities we offer.Your kind words about our hostel being a suitable choice for those seeking experiences beyond traditional hotel stays with scenic views truly resonate with our vision. We aim to provide a welcoming atmosphere where travelers like you can immerse themselves in the local culture and make lasting memories.Once again, thank you for choosing our YMCA owned hostel, and we hope to have the pleasure of hosting you again in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. Safe travels and best wishes from all of us here!

Dear Selene,Thank you for your feedback.

Dear Brigitte,Thank you for your feedback on our cleanliness.We have a great team of housekeeping staff who are highly trained and very passionate about their work.

Dear Sanjay,Thank you for your feedback. I am very pleased to know that you enjoyed your stay at City Lodge. We hope you had a good time in Auckland and look forward to welcoming you back at our property soon.

Thank you for your feedback Annie.Have a nice day.

Dear Keith,Thank you for your feedback. I am sorry to know that you were disturbed by the city noises. As we are based in the heart of the city, this is something beyond our control. We hope you enjoyed your time in Auckland and hope to see you soon. On your next stay, we will try and allocate you a room on the higher floor.

Dear guest,Thank you for your feedback. I will pass this feedback to our housekeeping manager.I am pleased to know that you felt safe staying at City Lodge and would consider coming back.

Dear Mike,Thank you for your feedback. I will share this with the senior management.

Thank you for your feedback Alyssa.Regards,

Thank you for your feedback Jacquetta

Thank you for your feedback Debra.

Dear Nicole,I am so pleased to know that you enjoyed your stay and loved our location. We hope to see you back at City Lodge when you are back in Auckland