Front of property

Reviews of Quest Mount Eden

3 out of 5
Quest Mount Eden
34 Edwin St, Auckland, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 110 reviews" "
Rating 8 - Good. 28 out of 110 reviews" "
Rating 6 - Okay. 8 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 1 out of 110 reviews" "

9.6/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quest Mount Eden was a very clean and comfortable place.
Stayed 5 nights in Apr 2024

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. Could not ask for anything more. From check in to check out everything went extremely smooth. The room was very well thought out and had everything we needed and more.
Stayed 1 night in Apr 2024
Response from Manager on 21 Apr,2024
Thank you for your great feedback, it is much appreciated! We would love to welcome you back again!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little apartment. Very clean, very comfortable bed too.
Stayed 4 nights in Apr 2024
Response from Manager on 21 Apr,2024
Thank you for your great feedback, it is much appreciated! We would love to welcome you back again!

4/10 Poor

geoff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is new and clean. HOWEVER - we booked for 3. The room was an apartment, but you had to then pay for an extra bed for the third person. First time i've experienced this 'add on' after using expedia for 20 years. Be aware of this if booking for 3
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr,2024
Thank you for your feedback. Whilst we apologize for any inconvenience caused, however our One Bedroom can sleep 3 at maximum - and usually when guests book they have to request an extra bed as it clearly states that there is only one king bed in the apartment. Nevertheless, we will review our description and see where we are able to improve it, to avoid any such confusion in the near future! We do hope you are able to give us another opportunity to welcome you back to Quest Mt Eden!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Air conditioning noise annoying especially at night. Poor selection of TV channels. Breakfast no fruit
Stayed 2 nights in Mar 2024
Response from Manager on 26 Mar,2024
Thank you for your feedback, it is greatly appreciated. Our breakfast packs are continental pack which is uncooked package and no fruits included however we have chargeback restaurants available in 2 min walking distance if you prefer cooked breakfast with fruits options. In regarding to TV channels we do have smart TV where guest can stream cast from laptop or phone any device they have available to connect to any entertainment channels they prefer. Also Unfortunately, our Aircon system does make a slight noise from time to time as part of its system cycle. Nevertheless, please do not hesitate to contact reception should you require any assistance as we strive to make our guests stay as comfortable and enjoyable as possible! We apologies for any inconvenience the above has caused and we hope to have another opportunity to welcome you back to Quest Mt Eden in the future

8/10 Good

Subramaniam, Belle Mead

Liked: Cleanliness, property conditions & facilities
I had to get a paid assigned parking spot. I found that some others used my assigned spot two times. Concerned about parking at other areas and get towed while I was sleeping in the room. Why would I pay for assigned parking if others can park use that spot without any action by QUEST.
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr,2024
Thank you for your feedback, it is much appreciated. All our car parks are clearly labelled being 'Quest Guest Car Parks' numbered from 1 - 16. We do allocate guests a specific car park each time they stay with us, and at times other guests can make mistakes and park in the wrong Quest designated number. When this occurred, you approached reception and informed us, and we had mentioned that as long as you are in another Quest designated spot that is completely fine. We did investigate and could not reach the guest via mobile or email. We are very unsure as to why you would be concerned about getting towed, if we have already informed you in the first instance that you are in a Quest designated spot, hence that is completely fine. We would appreciate if you could kindly review feedback about our hotel, as we did in fact do everything we could to investigate. We do hope to welcome you back in the future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was a nice spot with a quiet road outside while we were there. Lovely room, just found the bed a little uncomfortable and pillows to big and fluffy which was no good for neck.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Thank you for your feedback, it is much appreciated! We will certainly look into how the bed and pillows can be improved. We would love to welcome you back again!

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very efficient with a request. Easy parking. Reception staff very friendly and helpful. Hotel was spotlessly clean. Rooms were nice, even the studio didn’t feel small. Would stay again and recommend.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar,2024
Thank you very much for your kind words and great feedback! We strive to make our guests comfortable in their home away from home! We would love to welcome you back again.

10/10 Excellent

Vicki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 14 Mar,2024
Thank you for taking out the time to review Quest Mt Eden! We would love to welcome you back soon!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Modern clean new hotel convenient location
Stayed 1 night in Feb 2024
Response from Receptionist Supervisor on 21 Feb,2024
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

10/10 Excellent

Carlie

Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet and conveniently located to where I needed to be for the night/day would stay again
Stayed 1 night in Feb 2024
Response from Reception Supervisor on 21 Feb,2024
Thank you for your amazing feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon!

10/10 Excellent

Hayley

Travelled with partner
Liked: Property conditions & facilities
i just loved how helpful the workers were
Stayed 1 night in Feb 2024
Response from Reception Supervisor on 21 Feb,2024
Thank you for your kind feedback, it is greatly appreciated. The entire team at Quest Mt Eden would love to welcome you back in the near future!

8/10 Good

Thimira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for a short stay. Service was excellent.
Stayed 4 nights in Dec 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your kind feedback, it is greatly appreciated. The entire team at Quest Mt Eden would love to welcome you back in the near future!

10/10 Excellent

Ying

Stayed 1 night in Jan 2024
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great place
Clean, comfortable, quiet place. Staff is friendly and accomodating. For the price, the facilities are amazing. Highly recommended.
Stayed 3 nights in Nov 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your amazing feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon

10/10 Excellent

Ying

Liked: Cleanliness, property conditions & facilities
clean and good location
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec,2023
Thank you very much for your kind feedback! We look forward to welcoming you back!

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

6/10 Okay

Kim

Stayed 2 nights in Nov 2023
Response from Receptionist Supervisor on 7 Feb,2024
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 20 Nov,2023
Thank you for your amazing rating! We hope to welcome you back very soon!

10/10 Excellent

Sue

Travelled with partner
Lovely room. Adequate amenities. Central location.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

10/10 Excellent

Geraldene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property and staff were excellent but its not located near any shops and public transport is limited.
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov,2023
Thank you for your great feedback, it is greatly appreciated! We would love to welcome you back again!

8/10 Good

R

Stayed 1 night in Oct 2023
Response from Manager on 3 Nov,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy access to main roads and walked to Eden Park. Ensure you arrange parking before arriving or to park in street it’s free all weekend. Really private and high quantity unit. A step above others
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service is awesome, nice and clean place, nice food as well.
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov,2023
Thank you for your amazing feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon!

10/10 Excellent

Nathania

Stayed 1 night in Oct 2023
Response from Manager on 15 Nov,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

8/10 Good

bertrand

Business traveller
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Manager on 24 Oct,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

10/10 Excellent

Noeline

Liked: Cleanliness, amenities, property conditions & facilities
Great stay here. Lovely warm reception area with flowers seating coffee machine. Nice way to enter. Room was great.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct,2023
Thank you very much for your kind feedback, it is greatly appreciated! We would love to welcome you back!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, property conditions & facilities
Great staff, clean and fresh, close to everything but nice and quiet
Stayed 1 night in Oct 2023
Response from Supervisor on 5 Oct,2023
Thank you very much for your kind feedback, it is much appreciated! We hope to see you again very soon!

8/10 Good

Kaye

Travelled with partner
We liked that there were cooking facilities and it was close to good walking areas, cafes, shops and walkable to the city
Stayed 3 nights in Sep 2023
Response from Manager on 24 Oct,2023
Thank you for your amazing feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon!

8/10 Good

Terry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It is clean and new but the air-conditioning unit upu need a degree to work The hallway was warmer than my room
Stayed 2 nights in Sep 2023
Response from Manager on 4 Oct,2023
Thank you for your feedback, it is much appreciated. We apologize for the inconvenience caused due to the air-con, however we have rarely ever received complaints of the units not working to heat the apartment. If you could kindly contact us directly to help assess the issue that would be appreciated! We do hope to welcome you back to Quest Mt Eden again in the future!

10/10 Excellent

Ninakaye

Liked: Cleanliness, property conditions & facilities
Second time here and I love it, the location, customer service, parking option and room are perfect for me
Stayed 1 night in Aug 2023
Response from Receptionist Supervisor on 14 Sept,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

8/10 Good

Peter

Business traveller
Liked: Cleanliness, room comfort
Great Stay and Convenient To Everything
Everything was great, My only small issue was there were no windows that we could open, I always like to open windows where we stay but apart from that could not fault it, service, cleaniness, convenience all 5 star and a great price as well. Thanks
Stayed 5 nights in Aug 2023
Response from Receptionist Supervisor on 14 Sept,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guests stay as comfortable and enjoyable as possible! Unfortunately, due to safety concerns with low-rise buildings, hence our windows are unable to be opened. However, all our apartments have a ventilation fan that can be turned on or off at any time for fresh air. Nevertheless, We hope you provide us with the opportunity to welcome you back at Quest Mt Eden in the near future!

6/10 Okay

Sandra

Disliked: Cleanliness, room comfort
I’d stay somewhere else.
I’d book somewhere else, honestly. Not very good customer service, not very friendly. Our biggest complaint was they don’t have access to cable channels like Sky Sports, which for the price and star level, is insane. Especially during the World Cup! Also annoyed with the fact that the heater was only in the living room, so our bedroom was freezing the whole time we were there. The closet in the bedroom was tiny and half the drawers were overstuffed with blankets. The water container in the fridge was dirty. I felt lucky I read in another review to book parking in advance. Note to desk staff: please say “hi” or “welcome back” when people come and go. Ask me if I enjoyed my stay. Basic interactions go a long way.
Stayed 3 nights in Aug 2023
Response from Reception Supervisor on 18 Sept,2023
Thank you for your feedback, we appreciate it. Firstly, we do not advertise Sky TV as part of our hotel services. However, we offer Chromecast for guests to stream any App of their option e.g., Sky App using their own membership. Secondly, all our apartments have a built-in heating/cooling system located in the most sufficient area for the purpose of heating the entire apartment. Nevertheless, our reception staff would’ve been delighted to assist with further heating option and removal of additional sheets in the closet if contact was made via phone or even in-person the next morning upon check-in. Thirdly, we genuinely regret to hear your experience regarding our water jug. Like most hospitality businesses we are going through immense staffing and inflation pressures now; hence, whilst we strive to provide the best possible experience for all our guests - unfortunately, at times these small areas can be missed. We apologise for any inconvenience the above has caused and we do hope you give us another opportunity to welcome you back again in the near future!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Supervisor on 17 Aug,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Keith, Lander

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to hike Mt Eden and walk to the football stadium. Nice coffee shops and restaurants nearby!
Stayed 7 nights in Jul 2023
Response from Reception Supervisor on 13 Sept,2023
Thank you for your kind feedback, it is greatly appreciated. The entire team at Quest Mt Eden would love to welcome you back in the near future!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, smart tv had excellent info easily accessible! Parking was definately frustrating, otherwise everything was simple, location was good also.
Stayed 2 nights in Jul 2023
Response from Receptionist on 3 Aug,2023
Thank you for your honest feedback, it is much appreciated! We would like to apologize for any inconvenience caused due to our limited secure carpark space during your stay. Unfortunately, parking is quite limited on-site hence pre-booking is essential and subject to availability, however, we will try to source more carparks nearby for our guests! The entire team at Quest Mt Eden would love to welcome you back in the near future!

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities
Everything excellent
Stayed 1 night in Jul 2023
Response from Receptionist on 3 Aug,2023
Thank you for your feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, tidy & was comfortable. Close to the local bus routes & small shops close by. Front desk staff very friendly & a warm welcome. Good lift to the floor. A bit disappointed that we had to pay extra for car parking as the cost was at the high end.for the size of the floor space. Overall an excellent property if you need to get to the rugby or football stadium but be aware the cost may increase when you book in your dates.
Stayed 3 nights in Jul 2023
Response from Supervisor on 27 Jul,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guest's stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

6/10 Okay

Reza

Stayed 1 night in Jul 2023
Response from Manager on 10 Aug,2023
Thank you for reviewing your stay with us! We hope to welcome you back again in the near future!

10/10 Excellent

Neavin

Stayed 1 night in Jun 2023
Response from Receptionist on 20 Jun,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to, superb staff, clean quiet and fresh. I'll be back
Stayed 2 nights in Jun 2023
Response from Manager on 13 Jun,2023
Thank you for your amazing feedback, we really appreciate it! The team at Quest Mt Eden look forward to hosting your stay with us again!

10/10 Excellent

Cara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 13 Jun,2023
Thank you for your feedback, we really appreciate it! We look forward to hosting your stay with us again in the future!

10/10 Excellent

J

Liked: Cleanliness, room comfort
Great stay. Close to Eden Park. Happy about that
Stayed 1 night in Mar 2023
Response from Reception Supervisor on 8 May,2023
Thank you for your kind feedback, it is greatly appreciated. The entire team at Quest Mt Eden would love to welcome you back in the near future!

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and modern rooms. Neighborhood is quiet if that's what you're looking for
Stayed 1 night in Mar 2023
Response from Supervisor on 27 Apr,2023
Thank you very much for your amazing feedback, it is greatly appreciated! We strive to make our guest's stay as comfortable and enjoyable as possible! We would love to welcome you back to Quest Mt Eden in the near future!

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for our stay in Auckland - the laundry facilities were an unexpected bonus
Stayed 1 night in Mar 2023
Response from Receptionist on 29 Mar,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!

8/10 Good

Michael, Williamsburg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, mini-apartments with washer and dryer.. Quiet. Safe area, a bit far from the downtown scene
Stayed 1 night in Mar 2023
Response from Receptionist on 8 Mar,2023
Thank you for your feedback, it is much appreciated. We are thrilled to know that you found your stay quite enjoyable with us! We would love to welcome you back again very soon!

10/10 Excellent

Hayden

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, modern and clean
Stayed 1 night in Mar 2023
Response from Receptionist on 8 Mar,2023
Thank you for your wonderful feedback, we really appreciate it! We would love to welcome you back again very soon!