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Reviews of Soho Hotel Auckland

4 out of 5
Soho Hotel Auckland
180 Stoddard Road, Mount Roskill, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, comfortable bed. We dined in the restaurant, but the downside was one of the chefs was not wearing gloves when plating up the food. Not a good look and unhygienic. The other chef (Asian) who did all the cooking wore gloves the whole time.
Stayed 2 nights in Apr 2024
Response from GM on 14 May,2024
Dear Adele Thanks so much for taking the time to share your feedback with us. We really appreciate it! Thank you for your constructive feedback about your meals. I will discuss your feedback with the kitchen team to ensure that we are delivering the best quality meals and service at all times. Thanks again for your feedback and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from GM on 12 May,2024
Dear Gemma Thanks so much for taking the time to share your feedback with us. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay at this new hotel. Very modern with marvelous facilities. Floors are a bit on the slippery side otherwise would highly recommend.
Stayed 1 night in May 2024
Response from Lenka Mochnacka Front Office Manager on 5 May,2024
Dear Ben,Thank you for your positive feedback regarding your stay at Soho Auckland. I am glad you enjoyed our facilities. Apologies for a bit slippery floors we are working on getting runners for the floors to prevent this in the future. I appreciate your understanding and look forward to welcoming you back.Kind regards,

10/10 Excellent

Sia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay there
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr,2024
Dear Sia Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and are glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
Dear Jordan Thanks for review of your recent stay with us. We are thrilled that you enjoyed your stay with us and we hope to see you again soon. Warm regards, Duncan Mackenzie General Manager

8/10 Good

Afa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating, room was clean and tidy and street parking was abundant. Facilities like Gym & Spa still under construction and for my visit would’ve been great if they were operating. I had to book off premises for a spa treatment and also had to attend a gym elsewhere. Otherwise I had a good experience at SOHO
Stayed 3 nights in Apr 2024
Response from Lenka Mochnacka Front Office Manager on 15 Apr,2024
Dear Afa,Thank you for your feedback of Soho Auckland following your recent stay. It is lovely to read you had a great stay. I was also delighted to hear your kind words about our fantastic team. It is unfortunate we have to face delays with opening our facilities. This is out of our control, but we are moving forward. Just recently we opened Cafe Luxe and our gym facilities are almost ready to be opened. We hope for your next stay everything will be ready for you to enjoy. I look forward to welcoming you back for future stay!Kind regards,

8/10 Good

Jay

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lenka Mochnacka Front Office Manager on 10 Apr,2024
Thank you so much Jay for great rating.

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lenka Mochnacka Front Office Manager on 10 Apr,2024
Thank you so much Avi for great rating.

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice new hotel with great modern rooms. Food in restaurant was very average but hotel is great
Stayed 1 night in Apr 2024
Response from Lenka Mochnacka Front Office Manager on 10 Apr,2024
Dear Andrew,Thank you for the lovely feedback regarding your stay at Soho Auckland. I am thrilled you enjoyed your stay and found our hotel great. We look forward to welcoming you back.Kind regards.

8/10 Good

N j

Travelled with partner
Liked: Staff & service
The staff were excellent - professional, eager to help, friendly. The motel felt like it was rushed to get finished in time - exposed electrical wiring in the ceiling at reception, exposed bolts, drill holes, average workmanship on the bathroom tiling and no option to have just a light in the bathroom without the noisy fan. They also forgot to provide a rubbish bin but did so once asked. The rotating door should go. The cauliflower bites and the coffee were first rate.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar,2024
Thank you very much for your feedback it is much appreciated. We are pleased you enjoyed aspects of your stay and thank you for letting us know about the issues you had. We are working to get these rectified in a timely manner. We look forward to welcoming you back again sometime.

4/10 Poor

Martin, Christchurch

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Quality of finishing really budget. Whoever, managed the build and the trades that worked on it need to find new jobs. Definitely not 4/5 star lux standards.
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar,2024
Thank you for taking the time to review your stay. There have been some challenges and we are working hard to rectify these issues in order to ensure that the standard is high. We do hope that you are able to return at some time in the future.