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Reviews of Club Wyndham Austin

3 out of 5
Club Wyndham Austin
516 W 8th Street, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 398 reviews" "
Rating 8 - Good. 81 out of 398 reviews" "
Rating 6 - Okay. 50 out of 398 reviews" "
Rating 4 - Poor. 16 out of 398 reviews" "
Rating 2 - Terrible. 21 out of 398 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property cancelled my reservation then blamed it on expedia. Sent me on a wild goose chase at 1:30am in the morning which is when I arrived at the hotel bc of my late flight arrival. Horrible. Staff is incompetent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded to a Presidential Suite to include a table football table. Brilliant.
Stayed 2 nights in Apr 2024

8/10 Good

BRIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, we walked everywhere we wanted to go. Great amenities for kids with pool and gaming choices. Friends staff and clean. Didn’t like no daily cleaning and the attempt to get us to a sales pitch to be a member
Stayed 2 nights in Mar 2024

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kerensa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic sized apartment with all the amenities you could need. Good location. Friendly staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Great room. Great customer service. Cute men at consierge.
Stayed 3 nights in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay aside from the extreme problems attempting to connect to WiFi. I asked a question to a woman at the front desk and I honestly felt put off. I was told that she could contact IT but it didn’t feel sincere..
Stayed 3 nights in Jan 2024

10/10 Excellent

mercedez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near many things! Staff was great and room was beautiful with great views
Stayed 2 nights in Jan 2024

4/10 Poor

Mylvia

Stayed 5 nights in Jan 2024

6/10 Okay

Jennifer, Ashland

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place seemed really nice at first but when you looked closer at thing you noticed how well it is not kept up. The cabinets had the contact paper to look like wood that was peeling off. One of the cabinets looked like a dog chewed it up. You’d be standing in a puddle of water when showering because it didn’t drain properly. All of that was stuff that didn’t matter much to us but what was the worst was how pushy they were to sell their time share. We didn’t even want to walk through the lobby. They texted my cell phone, called the room multiple times starting at about 10am. Called my cell phone. I told them we were not interested multiple times and they just wouldn’t give up.
Stayed 3 nights in Jan 2024

2/10 Terrible

kerrie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Keep looking....
We were surprised when we arrived to learn there would not be housekeeping. So we had to ask for coffee, towels, toilet paper etc. The hotel was very noisy, in particular the plumbing from adjacent rooms!
Stayed 4 nights in Jan 2024

8/10 Good

Silvia, roanoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were right next to the elevator which made it loud at night, ask to be away from it if you’re a light sleeper because it’s LOUD! That’s my only issue, the view was spectacular from the 20th floor, super modern and clean, roomy like an apartment, went with my husband and 2 boys and we had room for everything, fully equipped, bathroom huge with roomy and relaxing shower. For what we paid this was a total steal, Ubers always 1 min away and most things were walking distance. I would stay again I’d just ask to be away from the elevator or bring ear plugs lol. Didn’t do the timeshare presentation, they weren’t too pushy about it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice and clean, views from the pool are awesome. The only thing I didn’t like was that they try to sign you up for a $40 Times share tour.
Stayed 2 nights in Dec 2023

8/10 Good

Tony J

Travelled with partner
Liked: Cleanliness, staff & service
The constant trying to sell the property club to me and calling as late as 9PM
Stayed 5 nights in Dec 2023

4/10 Poor

Lorenzo

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was noise in the room at night that kept us awake
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Timeshare Sales Pitch Upon Check-In
My wife and I booked 3 nights (Dec 8-11, 2023) via Hotels.com expecting a normal hotel check-in experience. Instead we were put through a deceptive timeshare sales pitch gauntlet. After we checked-in, the receptionist sent us to the "concierge" to get our room key (red-flag) who was really a timeshare sales person in disguise. After the concierge pounced on us, she started asking a lot of irrelevant and time consuming questions and wanted us to put on "wristbands" for some bizarre and unexplained reason. When she started offering a free weeks stay to attend a special promotion we parted ways. The "hotel" (timeshare) and location were nice as were the majority of the staff except for the timeshare sales people who seem to be programmed not to take no for an answer. However, the elevator situation was very bad - we ended up taking the stairs to and from the 8th floor on two occasions because it was so slow. Overall, the property was nice but the timeshare sales approach was an insult to intelligence and a colossal waste of time.
Stayed 3 nights in Dec 2023

6/10 Okay

Vince

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super nice great location.
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Check- in too long and complex. Membership sales pitch is annoying.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nora

Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was convenient and within walking distance to shopping and food. Very clean and the staff was extremely helpful. Will stay again at Club Wyndham. Great for families, too.
Stayed 3 nights in Nov 2023

10/10 Excellent

Paula

Stayed 3 nights in Oct 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost like a condo!
My stay was great. My room was excellent. It was a whole lot more than I needed. It felt like a condo or apartment. Very friendly staff.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked a room with balcony and got a room without balcony. Spoke to staff and nobody really cared. Also, the elevator situation is ridiculous - waited 20 minutes to try to get an elevator to go down 15 floors, until I finally gave up and took the stairs.
Stayed 3 nights in Sep 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You're told deep within the paperwork that there is an additional $250.00 hold for the room above the cost of the room. Anyone budgeting a trip should consider this. While the $250.00 is returned if the room is left in the same condition it was found, what they do not tell you is there is an additional $70 fee for parking. They charge this at check-in, and then at check out, they try to charge it again. For me, the lady at checkout wanted to explain why by speaking over me while also speaking slowly (so I could understand, presumably), but then would not clearly answer why there are two charges. I don't like having to argue is situations like this. Be fair, charge me fairly, and dont sneak in other things I have not been told about... Great place otherwise!
Stayed 2 nights in Aug 2023

10/10 Excellent

Elexus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

FRAN

Liked: Cleanliness, staff & service
Downtown grey
Location great for downtown. We walked or used taxis. Apartments a bit souless and grey with very poor finishes, built in 2018 in believe. We declined the timeshare tour. Lovely place for breakfast nearby is Waltons .
Stayed 3 nights in Aug 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places I stayed for fair amount. Hey... change the air freshner used at the front desk. It smells cheap for that classy place 😊!
Stayed 2 nights in Aug 2023

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 definitely coming back!
Stayed 3 nights in Aug 2023

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and roof top pool was great
Stayed 2 nights in Jul 2023

4/10 Poor

Mario

Liked: Cleanliness
Deceptive.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy located in Downtown Austin near a lot of attractions, the capitol, museums and lots of options of Dinning and Shopping within walking distance. The facility and room were clean and rooms offer nice acomodation, kitchen, the pool and entertainment like games and arcade were a good option for kids and family entertainment while at hotel. Staff was great and informative. They will insist on a presentation about a share time from another company in property. We didn't took it as we have a lot of things book, and they were not pushy or rude because of this. But have read other experiences, so just be aware and upfront about not wanting or wanting the presentation. Besides those phonecalls have not a single bad experience and have a great time with my family
Stayed 4 nights in Jun 2023

6/10 Okay

Setaya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice property, easy check in, clean room with full kitchen and washer dryer. The gym is pretty small but enough for a decent workout. However expect to be pressured by staff to attend 90 minute seminar on purchasing a timeshare. I received multiple texts and phone calls regarding this. As well as being stopped every time I was in the lobby. Stay was nice but staff was just pushy. Just exit from 2nd floor to avoid sales pitches
Stayed 2 nights in Jun 2023

10/10 Excellent

Ana Maria

Stayed 2 nights in May 2023

10/10 Excellent

Clarivel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Closed areas
Stayed 3 nights in May 2023

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
First time coming to Austin and this hotel was perfect!
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved everything about this hotel - from the spacious accommodations and endless amenities to the courteous staff and very unique style. I’ll be coming back to Club Wyndham anytime it’s available during my travels!
Stayed 2 nights in May 2023

8/10 Good

Nathaniel

Stayed 2 nights in Apr 2023

4/10 Poor

yunho

Disliked: Cleanliness, staff & service, room comfort
Would not come back
They keep trying to sell you timeshare ownership from the moment you check-in. I ended up wasting my time two days in a row due to their lack of explanation of qualification. Lot of sales looking people in the lobby which is peculiar for a hotel. Found a small yellow stain on the bed and the sheets were not fully dried yet. I had to keep them uncovered so they dry out until the next day. They kept calling us in the morning to make sure we attend the presentation where they advertise the timeshare. Very eager to make us attend but I ended up not being ‘qualified’ to attend. They should have explained this during the check-in process. It’s not a great feeling when your time during the travel is wasted. Good location, but you can find much better hotels at comparable prices closer to the river and downtown.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Entire property was sleek and modern, had a true “Austin” feel. Walking distance to the capitol, Congress st and 6th st. Would stay here again!
Stayed 2 nights in Apr 2023

2/10 Terrible

Benjamin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled on our family just hours before check-in
Absolutely pathetic. They called and cancelled on us a few hours before we could check in. We were in the middle of another day of fun-packed family trip, and had little time to find an alternative place to stay. Not only did we have to divert time from our day, but options were quite limited at that point for our multi-night stay. We needed this location for our stay too, as my brother lived close by within walking distance. Not another location due to them overselling it or whatever their explanation of 'unfortunate circumstances' was. The woman on the phone with Club Wyndham did say due to this we could get a refund--and eventually I did after calling countless people at various numbers, and really tracking it down. Be nice to have that 3-4 hours of my time back. My time is worth something too...figure it out. I would avoid this 'Club Wyndham' place at all costs. I've traveled a ton for business and some for family, and NEVER had anyone as difficult to work with after something had to be sorted out--let alone be put in a situation like this before. If I could leave a worse review, I would.
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
TIME SHARE!
This is a time share property and it should be listed as such on websites. They do not have traditional hotel amenities or hospitality focused service. Checkin is problematic (they expect you to walk up to the second floor to get a luggage cart, there is no concierge at checkin desk, after checking in you will be ushered to the Wydham desk where they will ask you the exact same questions you just answered at checkin - their systems do not speak to each other). Checkout is ridiculously early at 10am. They will tell you YES you can get a late checkout but to request it the day before you leave - then tell you the day before you cannot get a late checkout. I had to complain to receive a 1 hour late checkout. There is no restaurant on site, you cannot charge anything to the room - so I'm unsure what they take an "incidental" hold for. They do not provide bottled water in the rooms. The rooms themselves are nice, comfortable, and clean. Overall if you are ok with a nice room and BUDGET STAY experience go for it. If you prefer the service and hospitality of a traditional 3 star and up hotel - stay elsewhere.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lynette

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible stay: Overbooking, False Cancellation
I strongly advise against booking a room at this hotel, as we had a terrible experience during our recent stay in Austin. Not only were we informed upon arrival that our reservation had been canceled by a third party, which we later found out was untrue, but we were also left without a room during a sold-out weekend in Austin. To make matters worse, we discovered that there were at least half a dozen other couples who had been subjected to the same treatment by the hotel. The complete lack of concern for our well-being was extremely disappointing, and it is unacceptable for any hotel to overbook its rooms and leave its guests stranded without a place to stay. Therefore, I cannot recommend this hotel to anyone who wishes to avoid the risk of having their reservation canceled just hours before check-in. I must also mention the off-putting behavior of the hotel staff during this situation. If you don’t mind being subjected to a constant sales pitch for a timeshare package that the hotel is affiliated with then by all means, stay. The whole experience while we waited in the lobby for hotels.com to work on finding us another property we saw other people subject to pushy and insincere attempts to sell something, and it left us feeling uncomfortable and frustrated. Overall, the combination of the overbooking issue and the aggressive sales tactics made for a thoroughly unpleasant stay experience while it lasted, grateful that hotels.com was able to book us at a pleasant hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, great location
Room was very nice, location convenient, everything we needed in walkable distance, including restaurants, shops, sights.
Stayed 3 nights in Feb 2023

8/10 Good

Marc, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel - very pushy to sell timeshares Well located
Stayed 3 nights in Feb 2023

10/10 Excellent

John, Winter Garden

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and modern. Close to 6th Avenue but quiet location. Fantastic floor plans and parking garage on premise.
Stayed 2 nights in Jan 2023