Dear Cleber, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Karla Cristal, Thank you for choosing our hotel during your recent visit to our area. We are sorry your stay was not the pleasant experience you deserve. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Jeff, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the experience you had during your visit to our hotel. We aim to ensure that every guest has an exceptional stay, and we are sorry that we fell short of your expectations. We would appreciate it if you could give us another opportunity to provide you with the hospitality and service you deserve.Sincerely,Hotel Management

Dear Miled, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Miranda, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Stephen, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our hospitality. However, we apologize for not providing the clean, spotless accommodations you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Carlos, Thank you for taking the time to review our hotel. We sincerely apologize for any inconvenience caused during your stay. We understand that cleanliness is paramount and regret that we fell short of your expectations in this regard. We want to assure you that we take all feedback seriously and will take steps to improve our services going forward. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Maria, We apologize for any inconvenience you experienced with the check-in process. While we aim to adhere to all necessary identification requirements, we regret if there was a miscommunication regarding your renewal license temporary ID. Your feedback is appreciated and will be used to improve our procedures. We apologize for any lack of notification and hope to have the opportunity to provide a smoother experience should you choose to stay with us in the future.Sincerely,Hotel Management

Dear Adam, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Nenad, Thank you for selecting us. We regret we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Kristin, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Carlos, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear JOE, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Breonna, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The various situations you've described are unacceptable by our standards, and we will look into these matters to ensure future guests are not similarly impacted. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to regain your trust and confidence.Sincerely,Hotel Management

Dear Maria, Thank you for your review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. If we may be of further assistance, please reach the hotel directly. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your review of your recent stay at our hotel. We are glad that you had a positive check-in experience. However, we are sorry that some concerns prevented you from thoroughly enjoying your stay. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. For future visits, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up on these matters and take the appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.SincerelyHotel Management

Dear Edmund, Thank you for taking the time to share your review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Salah, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate our guest's valuable input as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Carlos, We sincerely apologize for your experience. Your concise feedback regarding cleanliness is concerning and not reflective of our standards. We take your comments seriously and will address these concerns with our team promptly to ensure a more comfortable and enjoyable experience for future guests. We appreciate your understanding, and we hope you will consider giving us another opportunity to provide a more positive impression during your stay in the future. Your satisfaction is important to us, and thank you for sharing your experience.Sincerely,Hotel Management

Dear Jake, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the conditions you described are unacceptable and not representative of our quality standards. We will address this, and our team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Once again, we apologize for your experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Embrya, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Preven, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. Thank you again for your generous comments. We look forward to your next visit!   Sincerely,Hotel Management

Dear Ryan, We love knowing how pleased you were with our convenient location and appreciated the easy access to the Domain. However, we apologize for the disturbances you reported and assure you we will do everything possible. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Also, we take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Sara, Thank you for choosing us. It is glad you had a satisfactory stay, and we apologize for not meeting all your expectations. Our maintenance team is attending to the mentioned issue. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear CARLOS, Thank you for choosing Extended Stay America. We are pleased to read how much you enjoyed your stay. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Everything we do is aimed at making our guests feel right at home. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincerely,Hotel Management

Dear John, Thank you for sharing your experience; we love that you could join us. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear TY, Thank you for taking the time to review your stay with us. We apologize for the unacceptable conditions you encountered in your room. Your experience does not meet our standards of cleanliness and maintenance. We're taking immediate action to address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We deeply value your feedback, and we're committed to rectifying these concerns. If you reconsider, we'd appreciate the opportunity to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management