Exterior

Reviews of Holiday Inn Express & Suites Austin North Central, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 81 out of 154 reviews" "
Rating 8 - Good. 33 out of 154 reviews" "
Rating 6 - Okay. 19 out of 154 reviews" "
Rating 4 - Poor. 10 out of 154 reviews" "
Rating 2 - Terrible. 11 out of 154 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michelle K

Travelled with group
The property charged me $10 a night in addition to what I had already paid. They said it was because I chose to book through Expedia. Never stay at Holiday Inn again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. It was a very enjoyable stay
Stayed 1 night in May 2024

8/10 Good

Sierra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, originally booked another property but it was so dirty and I didn’t feel comfortable staying there. So glad I was able to find this last minute for an affordable price.
Stayed 1 night in May 2024

6/10 Okay

Andres

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall for what we needed it for and the price : one overnight stay, it was decent. The room was mostly clean but the room smelled musty and of dust. You could see dust in the corners. I would recommend for future guests that you leave the ac running so air is circulating and the room doesn’t smell. The breakfast: at least it was something. But it was perfect circled premade eggs and looked like boxed cinnamon rolls. Again, for the price paid and only staying one night, it was fine. Very friendly staff and easy check in.
Stayed 1 night in Apr 2024

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service
Spur of the moment. Only one elevator worked.
Stayed 1 night in Apr 2024
Response from Kade C, Front Desk Staff on 22 Apr,2024
Hello,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced with one of our elevators during your stay. Unfortunately, there was an issue with the motor, but please rest assured that we called for assistance as soon as we were made aware of the problem in order to resolve it promptly. We understand the importance of functional elevators for our guests' comfort and convenience, and we're sorry for any disruption this may have caused to your stay. Your feedback is invaluable, and we will use it to improve our services moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future.Holiday Inn Express & Suites North Central

10/10 Excellent

Anna

Travelled with family
We had a great stay. Property was clean and the breakfast was good. I would definitely stay again.
Stayed 1 night in Apr 2024
Response from Kade C, Front Desk Staff on 22 Apr,2024
Hello,Thank you for your kind words! We're thrilled to hear that you had a great stay with us and that you found our property clean and enjoyed our breakfast offerings. It's wonderful to know that you would definitely stay with us again—that's the best compliment we could receive! We look forward to welcoming you back for another fantastic stay in the future. Safe travels until then!Holiday Inn Express & Suites North Central

6/10 Okay

Mario

Stayed 2 nights in Apr 2024

10/10 Excellent

Marcela, El Paso

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

6/10 Okay

Tammie

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property need upgrades. There was rust and roaches in the restroom. Beds were great
Stayed 1 night in Mar 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Holiday Inn & Express North Central

8/10 Good

Tina

Stayed 2 nights in Mar 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

8/10 Good

Erik

Freakin awesome
Stayed 2 nights in Mar 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast crew did a great job. Variety of egg dishes, plentiful supplies of foods to choose from. The cleaning staff were very helpful. Nice place to stay
Stayed 4 nights in Feb 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was so helpful and welcoming!
Stayed 1 night in Feb 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Jiyong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Will be back next time in Austin
Stayed 2 nights in Feb 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

6/10 Okay

Michael

Stayed 3 nights in Jan 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Tierney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome in a pinch. Room was clean, bed was nice. Breakfast was decent too
Stayed 1 night in Jan 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn & Express North Central

8/10 Good

Billy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kade C, Front Desk on 19 Apr,2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express & Suites North Central

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Front Desk on 20 Jan,2024
Thank you so much for taking the time to leave us a glowing 10/10 review! We are delighted to hear that you had a fantastic experience during your stay with us.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and it's always rewarding to receive such positive feedback. We're thrilled to know that our hotel met your expectations, and we appreciate your kind words about [specific aspect mentioned in the review, e.g., the cleanliness, staff friendliness, amenities, etc.].We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share them with us.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon!Best Regards,Holiday Inn & Express North Central

2/10 Terrible

Chanelle

Travelled with family
Unprofessional and not clean
Very rude receptionist and found roaches in the restroom.
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan,2024
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you may have experienced.We are disappointed to learn about the issues you mentioned regarding the unprofessional behavior of our receptionist and the presence of roaches in the restroom. Please be assured that we take matters of cleanliness and guest satisfaction very seriously.We want to express that it is crucial for us to be informed about any issues during your stay, as this allows us to address and resolve them promptly. Our front desk was not made aware of any concerns during your visit, and we regret that we were not given the opportunity to rectify the situation for you.Our dedicated housekeeping team works diligently to maintain a high standard of cleanliness throughout the hotel, and we will investigate the matter thoroughly to ensure such lapses are addressed.We appreciate your feedback, and we take it as an opportunity to improve our services. If there is anything specific you would like to share with us or if you have additional details about your stay, please feel free to reach out. We are committed to making every guest's experience enjoyable and comfortable.Thank you for bringing this to our attention.Sincerely,Holiday Inn & Express North Central

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug problem
Roaches in my room and all they said was ‘We’ll call an exterminator’
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Jan,2024
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with the presence of roaches in your room. Please know that we take such matters seriously, and we appreciate your understanding as we address the issue promptly.Upon investigation, we understand that our front desk agent informed you that we would call an exterminator to resolve the problem. We also acknowledge that you had prepaid for your room through a third-party company. Unfortunately, due to the payment arrangement, we are unable to process refunds directly, as the payment was made through the third party. Otherwise we would've provided a discount to your stay as we regret any frustration this may have caused.However, we would like to emphasize that we value your satisfaction and want to make amends for the inconvenience you experienced. In light of the situation, we did waive the 50 pet fee associated with your stay the day you informed us of this issue, and we hope this gesture helps alleviate some of the disappointment.Please accept our sincere apologies for any discomfort caused, and rest assured that we are taking the necessary steps to address the pest issue promptly. We appreciate your understanding and the opportunity to improve our services.If you have any further concerns or if there's anything else we can do to make amends, please don't hesitate to reach out to us directly.Thank you for your understanding.Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Charlie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

6/10 Okay

Unkl

Travelled with partner
Liked: Cleanliness, staff & service
Property and the staff were top notch. The buffet breakfast was very good. The freeway noise was horrible
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your rating of 8/10 and are pleased to know that overall, your experience was positive.Your feedback is valuable to us as it helps us understand what we are doing well and where we can improve. If there are specific areas or aspects of your stay that you feel could be enhanced, please feel free to share more details with us.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you for choosing us as your accommodation, and we look forward to serving you again.Best regards,Holiday Inn & Express North Central

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to provide feedback on your recent stay. We appreciate your honest assessment of your experience and value your input.We're glad to see that there were aspects of your stay that met your expectations. However, we also recognize that there were areas where we fell short. We apologize for any inconveniences you may have encountered and want you to know that we take your feedback seriously.Our team continually strives to improve, and your comments help us identify areas where we can enhance our services. If there are specific details you'd like to share or suggestions for improvement, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you for choosing us, and we appreciate your valuable feedback.Best regards,Holiday Inn & Express North Central

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok , but my deposit has not yet been returned to me
Stayed 1 night in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your feedback and for choosing to stay with us. We're pleased to see that you rated your experience at our hotel with 4 out of 5 stars.We appreciate your positive rating and are glad that you had a generally good experience. If there are any specific aspects of your stay that stood out or areas where we can improve, please don't hesitate to let us know. Your input is valuable as we continually strive to enhance our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Holiday Inn & Express North Central

10/10 Excellent

Terri

Business traveller
Liked: Property conditions & facilities
I was able to check in after work and it was easy.
Stayed 1 night in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

2/10 Terrible

NING

Stayed 1 night in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to leave a review of your recent stay with us. We value all guest feedback and are disappointed to learn that your experience did not meet your expectations.We would greatly appreciate it if you could provide more details about your stay, as this will help us identify areas for improvement and address any concerns you may have had. Our goal is to ensure the satisfaction of our guests, and we take your feedback seriously.If you could share more specific information about the issues you encountered or contact us directly, we would be grateful for the opportunity to understand your concerns better and work towards a resolution.We appreciate your input and hope to have the chance to make amends and provide you with a more positive experience in the future.Sincerely,Holiday Inn & Express North Central

10/10 Excellent

Jashua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

6/10 Okay

Ana

Travelled with partner
Stayed 1 night in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to leave a review and provide feedback on your recent stay with us. We appreciate your honest evaluation, and we take all guest feedback seriously as we continuously strive to improve our services.We noticed you rated your experience with 3 out of 5, and we would be interested in learning more about your specific thoughts. If there are areas where we can enhance your experience or address any concerns you may have had, please feel free to share them with us.Our goal is to ensure the satisfaction of our guests, and your input is invaluable in helping us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.If there's anything specific you would like to discuss, please don't hesitate to contact us directly. We value your feedback and look forward to the chance to exceed your expectations on your next visit.Sincerely,Holiday Inn & Express North Central

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to provide feedback on your recent stay. We appreciate your honest rating of 6/10 and value your input.We take guest feedback seriously as it helps us identify areas for improvement. If there are specific aspects of your stay that you believe could be enhanced, we would welcome any additional comments or suggestions you may have.Our goal is to continually enhance the guest experience, and your feedback contributes to that process. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Thank you for choosing our hotel, and we look forward to the possibility of hosting you again.Best regards,Holiday Inn & Express North Central

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to provide us with a perfect 10/10 rating! We are thrilled to hear that you had an excellent experience during your stay at our hotel. Your feedback is truly appreciated, and we are pleased to have met your expectations.If you have any specific comments or suggestions you would like to share, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for another fantastic stay in the future.Once again, thank you for choosing us, and we hope to see you again soon.Best regards,Holiday Inn & Express North Central

10/10 Excellent

Francisco

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 17 Jan,2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel, and we appreciate your kind words.Our team strives to provide exceptional service, and it's always rewarding to know when we've succeeded in making our guests' stays memorable. Your compliments will be shared with our staff, who will be encouraged by your feedback.We are delighted that you found our accommodations and services to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Holiday Inn & Express North Central

6/10 Okay

Diana, Mansfield

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Blanca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is, we could of used some help bringing our stuff to our room and when leaving having help with loading it up into my car.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tub drain
Tub drain didn't work ;properly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfectly fresh, clean and comfortable. Breakfast was delicious as it had many options and fast service. Will come back to this hotel when in town
Stayed 1 night in Oct 2023

10/10 Excellent

JAIR H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lily

Stayed 3 nights in Oct 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuloso cleanliness
Staff was friendly and very professional and check in was fast. Room was extremly clean and the issue i did have was the Fabuloso used to clean was too strong so please dilute Fabuloso with more water.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean property, close to everything. Would choose this hotel again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Oct 2023

8/10 Good

Melinda

Stayed 1 night in Sep 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was nice. The breakfast was outstanding.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable rooms, excellent customer service, great location
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn & Express North Central on 24 Sept,2023
Good Afternoon,Thank you for taking the time to share your feedback with us. We genuinely value all comments from our guests, as they help us to continually improve our services.We are sincerely sorry to hear that your recent experience at our hotel did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Our goal is to provide exceptional hospitality to all our guests, and it appears that we fell short in this instance.To better understand your concerns and to address any specific issues you may have encountered, we would greatly appreciate it if you could provide us with more detailed feedback. This will assist us in identifying areas that require immediate attention and enable us to take corrective measures.Our commitment to guest satisfaction is unwavering, and we hope to have the opportunity to make amends during your next visit. If you decide to stay with us again, please do not hesitate to reach out to our guest relations team in advance. We would be delighted to assist in ensuring your stay is nothing less than exceptional.Once again, we apologize for the shortcomings you experienced during your recent stay, and we sincerely hope to have the opportunity to welcome you back and provide you with the outstanding experience that you deserve.Warm regards,Holiday Inn & Express North Central

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023