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Reviews of Homewood Suites by Hilton Austin/Round Rock, TX

3 out of 5
Homewood Suites by Hilton Austin/Round Rock, TX
2201 S Mays St, Round Rock, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff great place to stay
Stayed 1 night in May 2024
Response from Shawn on 27 May,2024
We are so happy you had a great stay. We cant wait to welcome you back again!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in.
Stayed 1 night in May 2024
Response from Shawn on 19 May,2024
Thank you for taking the time to leave a review. We are so happy you had a wonderful experience. We can't wait to welcome you back again!

10/10 Excellent

Munkhbayar

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from MJ on 7 May,2024
Thank you for your review. Hope to welcome you back in Round Rock!

10/10 Excellent

Jodi, Aurora

Travelled with partner
Liked: Amenities
Great place!
Stayed 1 night in Apr 2024
Response from Hoda on 30 Apr,2024
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Frances

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Hoda on 28 Apr,2024
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is very large and comfortable. The temperature is cool. Spotlessly clean and very relaxing.
Stayed 1 night in Apr 2024
Response from Hoda on 26 Apr,2024
Dear guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room spacious, comfortable, and relaxing. Maintaining a clean and comfortable environment for our guests is our top priority. We hope you continue to enjoy your stay with us.

10/10 Excellent

Brionna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2024
Response from Hoda on 4 Apr,2024
Thank you for staying with us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in us. Our entire team at the Homewood Suites Round Rock works hard to deserve your loyalty and to be your home away from home.

10/10 Excellent

JU WON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so safe and sound.
Stayed 3 nights in Mar 2024
Response from Xin on 1 Apr,2024
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Xin on 19 Mar,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Josefina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The basketball court was broken ridiculous the only reason we booked this hotel. The man that does the breakfast and complimentary drinks is very polite. He was always working diligently. - very one was super nice here.
Stayed 1 night in Mar 2024
Response from Hoda on 14 Mar,2024
Thank you so much for staying with us at the Homewood Suites Austin Round Rock, I'm sorry to hear about the condition of the basketball court at the hotel as we are currently upgrading it. please accept my sincere apology. On a brighter note, it's great to hear that the staff handling breakfast and drinks, provided excellent service. Hopefully, the overall positive interactions with the staff made your stay more enjoyable despite the disappointment with the basketball court, I hope if you give us another chance so we will make it right for you.

8/10 Good

Omar, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hoda on 14 Mar,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Shanice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay, the place was clean, the breakfast was good, it’s close to a lot of shopping area and the highway. The only issue was the walls are very thin, we could hear the people in the other rooms. But i would stay here again
Stayed 1 night in Mar 2024
Response from Xin on 8 Mar,2024
Thank you for staying with us. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

10/10 Excellent

Cory

Stayed 1 night in Mar 2024
Response from Hoda on 23 Mar,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hoda on 26 Feb,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Demika

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2024
Response from Xin on 23 Feb,2024
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our stay
Check-in was easy, our room was ready and very clean. Staff is kind and property is kept clean. I do wish the parking lots had better lighting as we did worry about our car being parked in a dimly lit section of the lot due to getting back to our room later.
Stayed 1 night in Feb 2024
Response from Hoda on 19 Feb,2024
Thank you sincerely for taking the time to share such a wonderful review with us! Your positive feedback brightened our day, and we're delighted to learn that you thoroughly enjoyed your stay with us.We appreciate your suggestion regarding the parking lot lighting, and we will certainly look into adding more illumination to enhance your experience during future visits. Your comfort and satisfaction are of utmost importance to us, and we are committed to making every aspect of your stay as enjoyable as possible.Once again, thank you for choosing us, and we look forward to welcoming you back for another exceptional stay.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hoda on 16 Feb,2024
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hoda on 11 Feb,2024
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

8/10 Good

Ireneusz

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hoda on 9 Feb,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

6/10 Okay

Blessing

Travelled with family and small children
We enjoyed our stay at this Homewood! It is an older building and was clean, safe, and comfortable enough for our 2 night stay. It is an older building and not everything looked cleaned/dusted, so that was one of the only turn offs. The staff was pleseant and helpful, which we are always grateful for. The breakfast was subpar, I only ate the biscuits and drank the OJ. There are tons of resturants and stores nearby.
Stayed 2 nights in Feb 2024
Response from Shawn on 6 Feb,2024
Thank you for taking the time to leave us a review. We hope we can make your next stay more comfortable for you.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Shawn on 6 Feb,2024
Thank you for staying with us. We can't wait to welcome you back again!

10/10 Excellent

Stella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i give hotel and all the staff 100%
The hotel was very nice and beautiful, and everybody was great. I love everything about the place.
Stayed 2 nights in Feb 2024
Response from Xin on 6 Feb,2024
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Zosie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hoda on 4 Feb,2024
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well maintained and in the midst of downtown—easy travel and felt safe. Bed was comfortable and room was great!
Stayed 2 nights in Jan 2024
Response from Hoda on 4 Feb,2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We're happy to hear that you loved staying with us. We are here for you and your satisfaction is our priority

10/10 Excellent

Jose A Solis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hoda on 19 Jan,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place juat needs some TLC.
The hotel was nice . Had some things that were not working . The staff was good.
Stayed 3 nights in Jan 2024
Response from Hoda on 18 Jan,2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better and your honest feedback helps us do just that. We hope you can give us another chance in the future.

8/10 Good

PEGGY, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just off the freeway. Couldn’t hear any traffic but it did seem we could hear our neighbor quite well through the wall - not a problem after bedtime, though. Mattress was pretty comfortable. Pillows fluffy and squishy. We had a one bedroom suite and it felt quite spacious. Bibin was super friendly and helpful at check in and check out - very nice staff! We would stay again.
Stayed 1 night in Jan 2024
Response from Hoda on 11 Jan,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Rose M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and excellent customer service!
Stayed 2 nights in Jan 2024
Response from Hoda on 11 Jan,2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

4/10 Poor

Nora Gabriela

Stayed 2 nights in Jan 2024
Response from HWS Round Rock on 25 Jan,2024
We appreciate the feedback and we apologize for the inconvenience during your stay.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hoda on 29 Dec,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable affordable attentive staff
Stayed 2 nights in Dec 2023
Response from Hoda on 27 Dec,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

CARLOS A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hoda on 27 Dec,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hoda on 20 Dec,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hoda on 21 Dec,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hoda on 17 Dec,2023
Thank you so much for the positive review. We really appreciate you taking the time out to share your experience with us. We're happy to hear that you loved staying with us. We are here for you and your satisfaction is our priority

6/10 Okay

Amanda

Stayed 1 night in Dec 2023
Response from Hoda on 17 Dec,2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

6/10 Okay

Heather

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Though this is a clean-looking hotel, there were a few roaches and small bugs in our rooms, so we won’t be returning.
Stayed 1 night in Nov 2023
Response from Hoda on 6 Dec,2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better and your honest feedback helps us do just that. We hope you can give us another chance in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near activities
Stayed 1 night in Nov 2023
Response from Shawn on 28 Nov,2023
Thankyou for staying with us. We cant wait to welcome you back real soon!!!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite expensive but convenient.
Stayed 4 nights in Nov 2023
Response from Hoda on 22 Nov,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hoda on 18 Nov,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Shawn on 7 Nov,2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hoda on 29 Oct,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hoda on 31 Oct,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Miguel

Stayed 2 nights in Oct 2023
Response from Hoda on 24 Oct,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

4/10 Poor

Lance, Houston

Liked: Property conditions & facilities
Disliked: Staff & service
The property is nice. The outdoor pool isn't heated and the basketball court only has one hoop. We had to wait hours after check in time to receive our room. I called 2 hours before check in time to let them know I was on my way. The ladies at the counter ignored my partner for 18 min, while they were doing nothing. They didn't acknowledge her. They kept giving us a BS reply about when the room would be ready 15 min was the magic number. We watched about 15 to 20 of those pass by. We had a few roaches in the room upon my initial inspection but I came prepared with the essential as I usually do so no complaints, besides there weren't any more room to move to. The hot breakfast was good and fresh. Overall the stay was good but the initial check in was not.
Stayed 2 nights in Oct 2023
Response from Hoda on 18 Oct,2023
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

4/10 Poor

Marakesh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hoda on 13 Oct,2023
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023
Response from Hoda on 8 Oct,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Colitra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back.
Stayed 2 nights in Sep 2023
Response from Hoda on 21 Sept,2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quiet and clean!!
Stayed 1 night in Sep 2023
Response from Hoda on 21 Sept,2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hoda on 8 Sept,2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.