Well, after. 7 hour drive arrived at the hotel and thought some R&R around the pool and swim. I was told, sorry the pool is not available until June, even though it was 30 degrees! Also, my safe didn’t work, so contacted the front desk by phone. Was told someone would be up to fix it. At the time of my leaving nobody had been to fix the safe. It meant I had to carry my suitcase with me around the Hotel. Not good service at all. It was difficult to contact Hotels.com about the pool. I have a 6 week trip to Thailand in January and certainly won’t be using them for hotels!