Ratings based on 1,992 verified reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 13 Jan 2020
Staff all very friendly and helpful. Bar facilities very basic with coffee being served in paper cups! Breakfast good and plentiful (although scrambled egg was far from fresh on both mornings). Pool area was very basic with pool looking past it’s best and sauna not even turned on. The big drawback was the location which was far from convenient. They offered an efficient half hourly shuttle service to the airport. This could only be reserved if it was being used to catch a flight. It was never a problem for our January stay but I could envisage it might be so in the high season.
3 out of 5
by a verified traveller

Posted 9 Jan 2020
Pool and room bathrooms a bit old. Area behind check in desk needs a clean. Very dusty. Doesn’t make sense that pool is advertised as a feature of the hotel, but then it’s closed most of the time for private lessons. Even with room windows open in winter, and with heater off, the room was too hot so hard to sleep.
Comment from Hotel Management
9 Jan 2020 by Roland, Hotel Management
Dear Guest, Thank you very much for your stay at our hotel and for writing this review! We appreciate your feedback. I am sorry to read that you were not informed about the opening times of our swimming pool. I will discuss this internally to see what improvements can be made. Hopefully, we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
4 out of 5
by a verified traveller

Posted 8 Jan 2020
Comment from Hotel Management
9 Jan 2020 by Roland Wilkens, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for sharing your experience with us! We highly appreciate your feedback. Good to see that you enjoyed your stay with us. We hope we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
2 out of 5
by a verified traveller from Manila

Posted 6 Jan 2020
The hotel provides free shuttle to/from the airport. It’s not easy to find a place to eat in their area. Due to the time we stayed in the hotel, they have a bunch of guests that’s probably why the staffs weren’t too friendly and helpful anymore.
Comment from Hotel Management
7 Jan 2020 by Roland, Hotel Management
Dear Shiela, Thank you very much for taking the time to write a review regarding your stay with us! We appreciate your feedback. I am very sorry to read that we did not meet your expectations. My apologies for our staff not being friendly towards you. This is definitely not what we stand for. I will discuss this internally to make sure the necessary improvements will be made. Hopefully, we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistent
3 out of 5
by a verified traveller

Posted 4 Jan 2020
First room had the smell of cold cigarette smoke lingering through the room. Toilet & bathtub were both dirty, didn’t seem to be cleaned from previous user. Smoke detector was covered with a plastic bag, so the previous occupant could smoke inside. After bringing this up with the staff I was switched to a new room without much issue. Second room was a bit cleaner, but not by a lot. This room stunk of marijuana smoke instead of cigarette smoke.
Comment from Hotel Management
7 Jan 2020 by Roland, Hotel Management
Dear Guest, Thank you very much for writing this review regarding your stay with us! We appreciate your feedback. I am sorry to read that you have had an unpleasant experience at our hotel. I am very disappointed to read that your room was not cleaned properly. I will discuss this with our housekeeping department to make sure the proper actions will be taken. Hopefully, we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
5 out of 5
by a verified traveller

Posted 3 Jan 2020
The room was very spacious and comfortable. We stayed in a family suite and the room configuration was very suitable for a family of 4.
Comment from Hotel Management
5 Jan 2020 by Selin, Hotel Management
Thank you for your review, Thank you for staying with us and we hope to see you in the future again!
2 out of 5
by a verified traveller

Posted 29 Dec 2019
We like that it has 3 beds in a room and there was a free shuttle bus from and back to airport. We didn't like that we had to wait because the room wasn't ready or clean yet even if we had late check-in (past midnight). The cleaning staff was exiting the room when we entered. The room was very tiny for 3 beds and there was no refrigerator and not even a complimentary (3 Euro) bottle of water even though they made us wait. It was a very pricey room considering the size. Breakfast was hugely underwhelming consider how much they charge. The breakfast staff was very helpful though.
Comment from Hotel Management
30 Dec 2019 by Roland Wilkens, Hotel Management
Dear guest, Thank you very much for taking the time to write this review regarding your stay with us! We highly appreciate your feedback. Good to read that you enjoyed our convenient shuttle service and our triple room. I am sorry to read that you had to wait for a clean room. This is certainly not what we aim for. As our check-in starts at 02:00 PM, the rooms should be clean at this time. I will discuss this internally with our housekeeping department to make sure the proper actions will be taken. I am sorry to read that you did not like the breakfast. Despite all, we hope we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
4 out of 5
by a verified traveller

Posted 29 Dec 2019
Comment from Hotel Management
30 Dec 2019 by Roland Wilkens, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for this review! We appreciate your feedback. Good to read that you enjoyed your stay with us. We hope we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
4 out of 5
by a verified traveller

Posted 28 Dec 2019
I didn't like the steps up/down to the hotel hard with luggage
Comment from Hotel Management
30 Dec 2019 by Roland Wilkens, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for writing this review! We appreciate your feedback. I am happy to read that you enjoyed your stay with us. As for the steps at the main entrance, we will renovate this in 2020. Hopefully, we may welcome you again in the near future! Best regards, Roland Wilkens Management Assistant
5 out of 5
by a verified traveller from Midlothian VA

Posted 22 Dec 2019
Excellent peoples excellent service excellent front desk service nice clean property
Comment from Hotel Management
23 Dec 2019 by Roland Wilkens, Hotel Management
Dear guest, Thank you very much for your stay at our hotel and for writing this review! We highly appreciate your feedback. Great to read that you enjoyed your stay to the fullest. We look forward to serving you again in the near future! Best regards, Roland Wilkens Management Assistant
Back to Hotel Details Showing reviews 1 - 10 of 1,992 Next