- Liked: Cleanliness, staff & service
Front desk staffs are nice and helpful,I will stayed again next time I came back.
Book online or call:65 6415 5556
Hotel Veniz Burnham is located in Baguio. Camp John Hay and Ili-Likha Artists Village are cultural highlights, and travellers looking to shop may want to visit SM City Baguio and Saint Louis Filigree Shop.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Front desk people could be more welcoming. I walked up to the front desk and advised we were checking in, the front desk lady didn't even bother to acknowledge my presence except to raise a hand up to stop me from talking as she picked up a ringing telephone. They really could use some brushing up in the hospitality department because that kind of welcome wasn't what I was expecting after a frustrating 5-hour land trip to get to the place. Some of the amenities need some work as well. The faucet in the tub in the bathroom doesn't work, the ceramic soap holder was hanging onto dear life and I constantly feared that it would fall on my feet while I showered. There is a safe in the roos but no keys were ever provided to us. When we checked out, there wasn't even a "thank you for staying with us" or something to acknowedge we had just been their guest. The location of the hotel is really good so we let these things slide. We're not fussy people, we don't even mention any of these things at all as we were just trying to have a good time while in Baguio. The fact that we noticed these things says a lot- most hotels wouldn't treat their guests this way. These things are inconsequesntial but they leave an impression that really puts us off from staying in the same place if we ever decide to visit the city again.