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Reviews of Promenade Hotel Baku

4 out of 5
Promenade Hotel Baku
Neftchiler avenue, Baku, Baku

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Saeed

Travelled with group
Liked: Staff & service, amenities
its good
Stayed 2 nights in Mar 2024

10/10 Excellent

Sawera

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Stayed 2 nights in Dec 2023

6/10 Okay

Diana

Disliked: Cleanliness
The pros : staff polite, hotel looks nice interior and exterior. Convenient location to near dining places, cafes and restaurants and behind there is the old Baku city which is the historical attractions in Baku. The cons: hotel toilet not clean enough and the bed was dented on half side and the first 1 nite the room allocated to me was noisy due to a nearby restaurant with a live band. The bed is too hard is like sleeping on a concrete floor. Luggage storage is non existent. I asked them to stow luggage for 1 nite as I went to the nearby city and will return the following day, they agreed. But next day when I checked in I found my luggage was not stowed in a storage but left at one corner at the hotel lobby. This is unacceptable and total disregared for guests property. Never will I return or recommend people this hotel.

10/10 Excellent

maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
From beginning to end the staff was helpful for everything . The room was comfortable, clean and oversized. The location of the hotel was perfect. The breakfast was great and had a lot to offer .
Stayed 2 nights in Nov 2023

4/10 Poor

Diana

Disliked: Cleanliness
It has 1 lift and convenient to the old city. Staff is friendly and polite. Rooms need maintenance. Cleanliness is substandard. Not 5* standard. Luggage storage is not recommended in this hotel. They dont care about your belongings.
Stayed 1 night in Nov 2023

8/10 Good

NinaMone

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay!
Stayed 2 nights in Oct 2023

8/10 Good

NAZHAH, bayan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
كانت الغرفه ممتازه والخمام نظيف ولكن للاسف يعطون كرت واحد لفتح الباب الافطار غير متنوع لكن كان قريب من كل شي الموقع ممتاز
Stayed 1 night in Sep 2023

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel with nice staff. All amenities are there, very clean, there is a bathrobe and slippers, and this is not available in all other hotels. I booked a room for my Mom, she is 65 years old, the stuff were very helpful at the hotel. So grateful to everyone, we will definitely come back here and recommend it to everyone. Очень рекомендуем этот отель всем . Чистый , светлый номер со всеми удобствами . Все новое . Сотрудники очень отзывчивые, помогли моей 65л Маме во всем . Обязат ещё вернёмся сюда !
Stayed 1 night in Nov 2022

4/10 Poor

Mosaed

Travelled with family
Disliked: Staff & service
3 stars hotel
Bad experience, receptionist rude and unfriendly, they made me wait 2 hours to checkin ,they gave me my room 4pm , carpet pillows and sheets were dirty, stains all over,, limited items in breakfast, no facilities, no more than 3 stars hotel
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot for the F1
Stayed with friends for a long weekend to watch the F1. There’s a fantastic view from the rooftop restaurant of the Race track. Hotel is also in a good location for a look round the Old Town. Only point to note is there’s no vehicle access to the hotel during race weekend so it was a 15 minute walk from the taxi drop off point.
Stayed 4 nights in Jun 2022

10/10 Excellent

bibiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Other Hotel I would Rather Be in Baku!!
I'm so HAPPY I chose this hotel. I was choosing between a hotel inside or outside Old Town. Promenade which is outside Old Town was the perfect choice because it gave me easy access to both areas. The room was not advertised as having a balcony but my room indeed had a balcony which was DELIGHTFUL as it fronts the promenade and the busy street which i liked a lot! The rooftop was also delightful for quick meals and a beautfil view of the city! EXCELLENT staff... especially Alexey who went over and beyond to help me find a watch I misplaced in my room! Highly recommend this hotel!! Location, service, warmth, safety conditions, charm - All excellent!! THANK YOU SO MUCH!!!!
Stayed 3 nights in Apr 2022

8/10 Good

Kuljit

Liked: Staff & service, property conditions & facilities, room comfort
Ideal location and comfortable stay
The hotel is very well located, in the heart of the city, and facing the Caspean Sea. The access is from a side road which makes drop off and pick-up difficult. However the service and hotel condition more than compensates. There was a stale odour in the bathrooms which needs to be attended to. Breakfast spread was somewhat basic, however the chef was more than willing to take custom orders. Overall very comfortable stay.
Stayed 3 nights in Mar 2022

4/10 Poor

Charna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
בית מלון ממוקם טוב מאוד: קרוב מאוד לעיר העתיקה שדרה המרכזית. חדרים עם חולון לשדרה לא שקטים בשעות לילה. ארוכת בוקר מגוונת אבל לא טעימה. מסעדה על הגג די טובה. חדרים מרווחים, אבל לא כל יום מנקים אותם ולא ביסודיות. הכי גרוע זה ארגון של הנהלה ופרוטדסק. שרות שלהם לא מדויק ולא אמין. נתקלנו בבעיה חמורה עם טסט PCR. הוציעו לנו לעסות אותו בבית המלון עם .הבטחה לתוצאות תוך 6 שעות המחיר בערך 155 ₪ לבן אדם. לא תוך 6 שעות ולא תוך תוך 8 דעות לא היו התוצאות. בפניה לפקידה התברר שאף אחד לא יודע מה קורה איתם ולמה. בסדרת הבטחות תוך 20 דקות לתת לנו את התשובה בילינו עוד שעה וחצי. הדרישה לתת לנו את מספרי טלפון של מישהו אחרי מהנהלה קיבלנו סירוב מוחלט. מספרי חירום לא מפורסמים באף מקום. בקיצור בזמני קורונה לא להזמין חדרים בבית המלון בצורה חד משמעית. Гостиница удобно расположена рядом со старым городом и находится на Бульваре. Комнаты удобные и просторные, но имеющие окна на Бульвар, очень шумные по ночам. Уборка производится не каждый день и отнюдь не тщательная. Завтрак достаточно обильный, но невкусный. Ресторан на крыше вполне достойный. Самое же неприятное впечатление оставила организация администрации гостиницы, которая порекомендовала нам сделать предполетный тест PSR прямо в гостинице за 80 манат с человека с обещанием результата через 6 часов. Ни через 6, ни через 8 часов ответа не было. Дежурная не знала почему. Только после просьбы начала звонить в лабораторию. Номера телефонов лаборатории или ответственного администратора отсутствуют. Избегайте селиться в этой гостинице!
Stayed 7 nights in Nov 2021

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2021

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 3 nights in Sep 2021
Response from Gulnura Baghirova on 23 Nov,2021
thank you

10/10 Excellent

Noam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel situated in the heart of the city, very close to historical spots and parks. Very nice terrace restaurant with sea viev I'll back to this hotel again in my next trip to Baku Best regards Noam Ordan
Stayed 4 nights in Jul 2021
Response from Gulnura Baghirova on 3 Aug,2021
Dear Noam Ordan, thank you for your great feedback. We are waiting for you again. Best Regards Gulnura Baghirova Reservations Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel great staff great location great breakfast everything great in this hotel
Stayed 2 nights in Dec 2019
Response from Hotel Team on 12 Dec,2019
Dear Guest. thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to read that you wrote, we put the customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Best Regards, Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great location ... great staff ... great breakfast ... lovely big room ... hotel from all the sides 10 from 10
Stayed 5 nights in Nov 2019

10/10 Excellent

Kristina, Kuwait

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice! The location was amazing and the hotel was beautiful. The staff was very helpful. It seemed like the hotel had been recently updated, but it was still such a good price. I will definitely stay here again if I come back to Baku!
Stayed 2 nights in Nov 2019
Response from Promenade Hotel on 5 Dec,2019
Dear Ms. Kristina. Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote, we put the customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again. Kind Regards, Hotel Management

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel located on a very noisy and polluted highway.. Actually main highway of the city.The suite I booked had no climate control working ..it was very cold .. Even double blankets could not keep us warm.. For 24 hours staff was promising to get it fixed.. Only after I had to scream at the front desk in front of new guest coming I was moved to another suite .. Where it was totally opposite — very hot I had a horrible experience with the hotel management.. basically they tell u “ it is our way or no way” There are no 5 stars in that hotel.. Breakfast was o.k
Stayed 5 nights in Nov 2019

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A excelent hotel on a prime location
Attentive and dedicated staff. Every request is answered promptly. Good breakfast and especially thanks to the girl at the reception, trying to help with any issue
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff. Always willing to help. Location is great, close to the Old City.
Stayed 4 nights in Oct 2019

10/10 Excellent

Amir, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very satisfied. Nice hotel, nice staff, excellent location. If I plan to visit Baku again, I will book this property for sure.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Javid Seyidov on 8 Jun,2019
Dear Guest, We are very thankful to receive such a nice review from our beloved guests and very happy to know that you enjoyed your experience at Promenade Hotel. Looking forward to seeing you again and hope our family will make your next stay with us memorable. Best regards. Javid Seyidov Reservations Manager

6/10 Okay

Cetin

***
Stayed 4 nights in Nov 2023

10/10 Excellent

Jörg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

metin

Stayed 2 nights in Sep 2023

10/10 Excellent

IK HEE

Stayed 1 night in Sep 2023

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The location was excellent, between old town and the Sea boulevard. Close to shopping and restaurants. I had a room without a window. It was no problem, very quiet. Best of all was the rooftop terrace and restaurant, on the fourth floor.
Stayed 2 nights in May 2023

8/10 Good

AKINARI

Stayed 1 night in May 2023

6/10 Okay

Gregorio Maria

Business traveller
Disliked: Cleanliness, staff & service
Un problema dietro l'altro
Soggiorno difficoltoso, aereo cancellato all'ultimo momento ho dovuto rimandare la partenza al giorno successivo. Pur avendo fatto il possibile per avvertire, l'hotel mi ha addebitato lo stesso la prima notte senza nemmeno venirmi incontro. nonostante avessi con loro un soggiorno di 4 giorni e avessi scelto la suite Excecutive...Pessimo. Problemi con i pagamenti, il loro poss non accetta pagamenti superiori a 100 manat (50€)... per cui ho dovuto fare 5 operazioni per pagare il mio conto... Non ci tornerò.
Stayed 4 nights in Feb 2023

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great staff at reception
Stayed 1 night in Dec 2022

8/10 Good

FEDERICO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bom hotel e localizacao, mas precisando renovação.
Staff excepcionalmente atencioso e simpático. Hotel muito bem localizado. Apto muito amplo e confortável. Boa cama. Infelizmente o hotel esta precisando de uma urgente renovação: carpetes muito encardidos e desgastados, poltronas em parte desmontando e forte cheiro de retorno de ralo no banheiro. Inicialmente ficamos em um quarto de frente pra avenida que era tão barulhento que tivemos que pedir mudança de quarto. Prestativos, nos mudaram de quarto imediatamente para um de lateral muito silencioso.
Stayed 3 nights in Sep 2022

10/10 Excellent

Jean Claude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait
Hôtel très bien situé dans la vieille ville à 5mn à pied du front de mer Chambre très confortable Salle pour le petit déjeuner trop petite au vu des clients présents.
Stayed 5 nights in Aug 2022

8/10 Good

Anar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with super view from bar
Nice new hotel in city center. 1 min walk to Maiden Tower. Bar on the top floor with super view.
Stayed 1 night in Nov 2021
Response from Gulnura Baghirova on 23 Nov,2021
thank you

10/10 Excellent

Tarana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Gulnura Baghirova on 23 Nov,2021
thank you

8/10 Good

Abbasova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Gulnura Baghirova on 23 Nov,2021
thank you

2/10 Terrible

Nedim

Disliked: Cleanliness, staff & service, property conditions & facilities
Şark kurnazları
Bir daha asla kalmam
Stayed 5 nights in Aug 2021
Response from Gulnura Baghirova on 24 Aug,2021
Sevgili Nedim, otelde neyi begenmediginizi daha açik bizimle paylaşirsaniz sevinirim. Teşekkürler

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019