Rooftop terrace

Reviews of Hyatt Regency Baltimore Inner Harbor

4 out of 5
Hyatt Regency Baltimore Inner Harbor
300 Light Street, Baltimore, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 921 out of 1752 reviews" "
Rating 8 - Good. 415 out of 1752 reviews" "
Rating 6 - Okay. 194 out of 1752 reviews" "
Rating 4 - Poor. 124 out of 1752 reviews" "
Rating 2 - Terrible. 98 out of 1752 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ebony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice. Very convenient location.
Stayed 2 nights in May 2024

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT
Stayed 1 night in May 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe in and around the property. All of the staff were friendly. Room was comfortable!
Stayed 2 nights in May 2024
Response from Laura on 13 May,2024
Dear Julia,Thank you so much for the 5-star rating. We love hearing that you were comfortable during your stay with us and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back next time you are in the Baltimore area. Best regards,

8/10 Good

Veronica W

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the view. I didn't like that it wasn't easy to adjust the temperature and they didn't put the password to the internet anywhere easily accessible
Stayed 1 night in May 2024
Response from Laura on 13 May,2024
Dear Veronica W,We are so sorry to hear that we fell short of your expectations, and we regret any frustrations caused. Your feedback will be shared with our management team to improve our services moving forward. We value your loyalty and hope to have the opportunity to welcome you back for a more positive stay next time. Best regards,

6/10 Okay

Alex, Foster City

Liked: Cleanliness, property conditions & facilities
Na
Stayed 3 nights in May 2024

10/10 Excellent

Owen, Newark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay . Great view of the Harbor.
Stayed 2 nights in May 2024
Response from Ana on 9 May,2024
Dear Owen,We appreciate your feedback. Thank you for staying with us while visiting Baltimore. We're glad to hear you enjoyed your stay and the views. We hope to see you again!

2/10 Terrible

G. Dale

No air conditioning
Stayed 1 night in May 2024
Response from Shelly on 8 May,2024
Dear G. Dale! Thank you for the feedback. We regret to hear you had a bad experience staying with us. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon! Warm regards, Shelly

10/10 Excellent

Everett Leroy, San Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, from the Valet parking to room service. The rooms are good The charging hardware needs to be updated
Stayed 5 nights in May 2024
Response from Betsy on 7 May,2024
Dear Everett Leroy,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our staff was excellent and the rooms were good. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Caleb

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in time was 4pm and it was almost 5:30pm and they “didn’t know” when my room was going to ready. They said I could either wait or for “$10 per night we can upgrade you to a harbor room” I thought sure what the heck, $10 to get a room and a shower and not wait around even longer. But in retrospect I’m thinking why couldn’t they just cover the $10 extra if my room wasn’t ready.. 90 mins past check in? Craziness. Only other complaint was that the room was very hot, and when you turned it down low, it barely pushed any air out of the ac. Annoying.
Stayed 1 night in May 2024

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had a reservation for several nights. Arrived after all day of traveling to find they had our reservation but did not have a room for us. We had to go to a motel. It was such an inconvenience. Hyatt did not go above and beyond to make it right. I will never stay at Hyatt Inner Harbor again. Do not recommend!
Stayed 3 nights in Apr 2024
Response from Rebecca on 2 May,2024
Hello Mary,Thank you for providing feedback. We are sorry for the troubles you experience. If you'd like to discuss this further feel free to reach out to us on social media channels. Warm regards,Rebecca

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice !
Stayed 1 night in Apr 2024
Response from Michelle T on 1 May,2024
Hi Olivia!Thank you for your 5 out of 5 rating of our hotel. We are very pleased that you enjoyed your stay with us at Hyatt Regency Baltimore, and we hope to see you again soon.Best Wishes,

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Veronica on 1 May,2024
Hello Theodore!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay with us. Thank you for choosing Hyatt Regency Baltimore for your stay and for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.

10/10 Excellent

Valerie

Travelled with partner
The view from the room of the Inner Harbor was stunning!
Stayed 1 night in Apr 2024
Response from Travis on 30 Apr,2024
Hello Valerie!Thank you for providing a review of our hotel. It is wonderful to hear you enjoyed the views from your room. We look forward to having you stay with us again soon! Warm Regards, Travis

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from John on 30 Apr,2024
Hello Lydia,Thank you for adding this score for our Hyatt Regency Baltimore Inner Harbor. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, view of harbor, dining
Stayed 2 nights in Mar 2024
Response from Tieysha on 28 Apr,2024
Hello Stephanie,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our hospitality, our dining, and the view if the harbor. We hope we will have the pleasure of welcoming you back to Hyatt Regency Baltimore in the future.Best Wishes,

10/10 Excellent

Michelle, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and great views! The hotel was clean and most of the staff, very friendly. Our only complaint was the bartender. We went to the bar one night for something to eat and have a drink. The bartender had no personality and he let us order without telling us there were Happy Hour specials. The food was ok.
Stayed 2 nights in Mar 2024
Response from Tania on 27 Apr,2024
Hello Michelle,Thank you for your feedback. We are happy to know that you enjoyed the location of our property and the great views. We are also glad to hear that you loved the cleanliness and friendly staff during your visit. We do apologize for the issues you encountered during your dining experience. We will be sure to share your comments with upper management. We appreciate the feedback and hope to have the opportunity to welcome you back.Best wishes,Tania

6/10 Okay

Jennelyn

Liked: Cleanliness
The receptionist when we check out is kinda not nice.
Stayed 1 night in Apr 2024
Response from Janet on 25 Apr,2024
Dear Jennelyn,Thank you for taking the time to provide a review on our Hyatt Regency Baltimore Inner Harbor. We are disappointed to hear your checkout experience was not a pleasant one. Your experience does not align with the high standards we aim to provide, and we regret we fell short of your expectations. If you would like to share more about your experience, please reach out to us on one of our social media or chat channels. We hope to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,

10/10 Excellent

Daniel, Fort Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and clean room.
Stayed 2 nights in Apr 2024
Response from Janet on 25 Apr,2024
Dear Daniel,Thank you for the great rating and review you gave on our Hyatt Regency Baltimore Inner Harbor! We are delighted to hear you appreciated how clean and well-maintained the room was and you thought our property was great. It was a pleasure hosting you during your time with us. We hope to have the privilege of welcoming you back again soon.Warm regards,

2/10 Terrible

Kristina

Travelled with family
Paid for room in full and they gave it away.
Stayed 1 night in Apr 2024
Response from Tania on 25 Apr,2024
Hello Kristina,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered during your visit. We would like for you to contact us on our social media site so that we can discuss this matter further. We hope to hear from you soon.Warm regards,Tania

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from Melinda on 20 Apr,2024
Dear Dana,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient. We hope to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

10/10 Excellent

Asaida

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was great
Stayed 1 night in Mar 2024
Response from Melinda on 20 Apr,2024
Dear Asaida,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Baltimore inner Harbor again soon!Warm regards,Melinda

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Large open area were nice. But parking is outrageously expensive for someone already paying to stay over. Then add on the fact that they wouldn’t even offer late checkout until the morning, which defeats the purpose. Bed was subpar and I woke up with a bad back. Wouldn’t stay again.
Stayed 1 night in Apr 2024
Response from Rebecca on 18 Apr,2024
Hello Tyler,Thank you for your feedback and recent stay at Hyatt Regency Baltimore. It was our pleasure to welcome you. We are disappointed to hear about your experience. We will share all feedback with our management team. Warm regards,Rebecca

2/10 Terrible

Shanita

Stayed 2 nights in Apr 2024
Response from Tania on 5 May,2024
Hello Shanita,Thank you for providing this feedback about your visit. We apologize for the issues you encountered during your stay. Please reach out to us on our social media site we would like to discuss your stay further.Warm regards,Tania

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Janet on 13 Apr,2024
Dear Kelly,Thank you for taking the time to rate our Hyatt Regency Baltimore Inner Harbor. We would have liked to have seen a higher rating and it disappoints us to know that we did not meet all your expectations. We hope to have the pleasure of welcoming you back and providing you with the exceptional service you deserve.Warm regards,

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here few times, lovely property, staff was great. Parking is but of a pain but overall a great place for when we’re visiting convention center
Stayed 1 night in Mar 2024
Response from Tania on 12 Apr,2024
Hello Anne,Thank you for your rating and feedback. We are happy to hear that you loved the property and staff. We appreciate you for choosing Hyatt Regency Baltimore and hope to welcome you back soon.Warm regards,Tania

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was excellent
Stayed 2 nights in Apr 2024
Response from Melissa on 11 Apr,2024
Hi Eduardo,I am so happy that your stay with us was excellent! Thank you for staying with us and for letting us know that you had a great stay experience as well. I hope we gain the opportunity to welcome you back soon for another stay.Thank you,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and the attentive staff made it even better
Stayed 2 nights in Apr 2024
Response from Rebecca on 11 Apr,2024
Hello Monica,Thank you for your 5-star feedback and recent stay at Hyatt Regency Baltimore Inner Harbor. It was our pleasure to welcome you. Happy you enjoyed our breakfast and amazing team. We hope to see you again.Warm regards,Rebecca

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024
Response from Melissa on 11 Apr,2024
Hi Rachel,I hope you enjoyed your stay with us. Thank you for taking out the time to review your stay experience. Best regards,

10/10 Excellent

Love

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gale on 9 Apr,2024
Good afternoon, Love,Thank you for your 5 Star Review! Our staff works hard to assure that our guests are comfortable during their stay. We look forward to seeing you in the near future. Warm Regards,

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Betsy on 9 Apr,2024
Dear Mike,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie on 10 Apr,2024
Dear Laura,Thank you for your great rating of our Hyatt Regency Baltimore Inner Harbor! We were pleased to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to go to Camden yards. Easy walk(5 min), garage is in/out, fort mchenry is 5-10min drive, walk to inner harbor
Stayed 2 nights in Apr 2024
Response from Michelle on 8 Apr,2024
Hi Robert! Thank you for your 5-star rating of our hotel. Happy to hear that you did not have to walk far to get to your locations, and the garage was accessible for in/out ability. Hope you visit again soon.Best Regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie on 10 Apr,2024
Dear Matt,Thank you for your wonderful 5/5 rating for our Hyatt Regency Baltimore Inner Harbor! It was great to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on 6 Apr,2024
Hi David,Thank you for providing your rating about your visit. We would like for you to contact us on our social media so that we can discuss your stay. We hope to hear from you soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received kind service at check in, and had a cozy room. Our city view window also gave us a nice glimpse of the harbor, which was pretty at night. We were able to easily walk to some shops, the aquarium, and Camden Yards.
Stayed 2 nights in Apr 2024
Response from Shelly on 3 Apr,2024
Dear Leslie! Thank you for your excellent rating and feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We hope to welcome you back as our guest again soon! Warm Regards, Shelly

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Betsy on 2 Apr,2024
Dear Jacob,Thank you for your feedback and rating and thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Tania on 4 Apr,2024
Hello Maria,Thank you for the 5-sta rating, we hope to have the opportunity to welcome you back as a guest with us here at Hyatt Regency Baltimore.Best wishes,Tania

6/10 Okay

cindy

Stayed 1 night in Mar 2024
Response from John on 24 Apr,2024
Hello Cindy,I am sorry you had less than a perfect stay at our Hyatt Regency Baltimore Inner Harbor. I hope you can give us another chance.Best Regards,John

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Betsy on 1 Apr,2024
Dear Kathleen,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jagan, Ashburn

Stayed 1 night in Mar 2024
Response from Tania on 19 Apr,2024
Hello Jagan,Thank you for your rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania

10/10 Excellent

Taye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the hospitality as well as the facilities and services. It is the best place to have wonderful stay.
Stayed 1 night in Mar 2024
Response from Michelle on 26 Mar,2024
Hello There,Thank you for your recent stay at Hyatt Regency Baltimore. It was our pleasure to have you as our guest. hotel. Happy to hear that you enjoyed our hotel, we hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and gracious staff
Stayed 5 nights in Mar 2024
Response from Tieysha on 22 Mar,2024
Hello Wendy,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our staff to be friendly and gracious. We look forward to welcoming you back to Hyatt Regency Baltimore Inner Harbor in the future.Best Wishes,

2/10 Terrible

KATHI

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
my ratings for the hotel facility and the staff is a five they were excellent and as kind as can be the cocktails, and the food were nice to check in was great. The actual room itself is a one it is old as if you step back into an unknown year the bathroom didn’t even have enough hooks for towels. You had to throw your towel over the shower rack as if you were in the Dorm room of the 60s the make up mirror did not work. I don’t think there was a vent in the bathroom and the room itself has not been upgraded. I was very disappointed, so unfortunately the great service, food area, and the facility experience is tainted by the room. The room is old, dated, horrible and not worth its price
Stayed 1 night in Feb 2024
Response from Lindsey on 22 Mar,2024
Dear Kathi,Thank you for the feedback. While we are elated to hear the service and cocktails was superb, however, we are sorry to hear the rooms was not up to your expectations. We share all feedback with the management team and will take your opinions on updating. We hope to have the chance to provide a much better experience.Warm Wishes,

4/10 Poor

Mindy

Liked: Staff & service
Called in advance to verify a walkable ramp to convention center for disabled. Not handicap accessible. No maid service during stay although I requested. Automatic handicap doors not working
Stayed 2 nights in Mar 2024
Response from Betsy on 18 Mar,2024
Dear Mindy,Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concern regarding housekeeping and your requests. We would love to gather further details and address your concerns. If you would like to discuss this further, please contact us on our chat or social channels and we’ll be glad to assist you. Please include confirmation number (if available), hotel name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future.Kind Regards,

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Greeter and the front desk very helpful. Will be coming back again.
Stayed 1 night in Mar 2024
Response from Lindsey on 17 Mar,2024
Dear Jocelyn,Thank you for your five-star rating and feedback!! Happy to hear the staff at the front desk was courteous and helpful! We would love to welcome you back in the future!!Best Wishes,

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Harbor, convenient to Convention Center. Staff very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Tieysha on 16 Mar,2024
Hello Larry,Thank you for your rating as well as your review. We are so pleased to know that you enjoyed our convenient location near the Harbor and Convention Center. We are also overjoyed to know that our staff were very friendly and helpful. We look forward to welcoming you to Hyatt Regency Baltimore Inner Harbor in the future.Best Wishes,

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Location, convenience. Hard to figure out TV past initial scan. Bistro hours were unclear.
Stayed 4 nights in Mar 2024
Response from Melinda on 16 Mar,2024
Dear Amy,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient. Please allow me to apologize for the TV being hard to operate and the bistro hours being unclear. We will be sure to share your feedback with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

8/10 Good

Joyce, Glen Burnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room. It had a great view of the Harbor. Unfortunately, our room was not soundproof. We could hear a baby crying in the room right next to us.
Stayed 1 night in Dec 2023
Response from Betsy on 15 Mar,2024
Dear Joyce,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and enjoyed your view of the Harbor. Thank you for your insight on your room. We will be sure to address this with our management team. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Theepan

Very good
Stayed 1 night in Mar 2024
Response from Angela S on 10 Mar,2024
Hello Theepan,Thank you for taking the time to rate our hotel! We appreciate you choosing to stay with us and look forward to welcoming you back again for another great stay! Best regards, Angela