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Reviews of Residence Inn by Marriott Baltimore Inner Harbor

3 out of 5
Residence Inn by Marriott Baltimore Inner Harbor
17 Light St, Baltimore, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1004 reviews" "
Rating 8 - Good. 260 out of 1004 reviews" "
Rating 6 - Okay. 99 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel room was nice, with a great little kitchen, but the shower door was broken and wouldn’t slide. I was able to squeeze in (I had already unpacked and didn’t want to repack to change rooms), but it was inconvenient. The cleaning staff should have noticed the door didn’t work if they had cleaned the shower.
Stayed 5 nights in May 2024

4/10 Poor

Ligia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy was inefficient, the carpets on the lobby and halls were dirty, the room was not as clean and we were given a handicap room. I asked for a two double bed room at the front desk the guy said yes and then just handed me the keys without even checking. Sad to see the hotels going down in category.
Stayed 1 night in May 2024

8/10 Good

Krissy

The hotel stay was great and everyone that worked there was a huge help however our room wasn’t the cleanest. Our shower head was so dirty and gross looking that I didn’t want to shower there.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. Curtious staff. Walking distance to everything downtown
Stayed 5 nights in May 2024

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

saundra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast. I enjoyed my room. It was clean and comfortable. I had a good night sleep each night. I like the convenience of having a microwave, stove and refrigerator in my room. The next time I am in the Baltimore area I will definitely stay here again. The staff was awesome very accommodating to make my stay comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and valet were very friendly and helpful. Room was clean. Security was always present outside of hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Clarissa Cavanaugh

Travelled with partner
Love the company location our property and the staff is really excellent.
Stayed 2 nights in May 2024

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
will stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is not the safest but its Baltimore i guess.
Stayed 2 nights in Apr 2024
Response from Management on 3 May,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Benjamin, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms
Stayed 2 nights in Mar 2024
Response from Management on 3 May,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. The hotel is very clean and safe. I love that you need your room card to go up the elevator. I will use this hotel again and recommend it to everyone traveling to the Inner Harbor.
Stayed 1 night in Apr 2024
Response from Management on 3 May,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, less than half a mile from the Baltimore Arena if you are going to an event. Public parking close by or use the valet parking.
Stayed 1 night in Apr 2024
Response from Management on 3 May,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Bruklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice classy
Stayed 1 night in Mar 2024
Response from Management on 26 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Marsheen LADELL, Smiths Parish

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would most likely stay here again.. The staff were exceptional!! The breakfast was nice, and it was a convenient location. Walking distance to the Harbour.... Capital grill restaurant, cheesecake factory
Stayed 4 nights in Apr 2024
Response from Management on 26 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Elisha, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in process was amazing, with the free upgrade, the wonderful customer service at the front desk and valet. I loved my room and comfort it had for my family of 3. We ate at the hotel restaurant and the food was so good as well as the service. Especially with only one person covering. My only dislike was the woman who was in charge of making waffles my second morning. I was first bother by the fact someone is making my food at a self-service breakfast. Second the woman made several people waffle before she made mines. On top of the fact that she seems to be the only person in the hotel that was rude. My toddler had to wait almost 20mins for breakfast. Saturday morning everyone made their own waffles so I don't know why there was a change on Sunday morning. Even with that I would still return this was defiantly a great location.
Stayed 2 nights in Apr 2024
Response from Management on 26 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the rude behavior that you received. It is our intention to make everyone feel welcomed here. we have already used this situation as a learning tool with our breakfast staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 Good

Talia

Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 26 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

2/10 Terrible

dashanay

Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good value hotel for a stay in downtown Baltimore for business or pleasure. Staff was friendly and helpful throughout, great location, spacious rooms, and all the key amenities (good breakfast and gym in particular).
Stayed 1 night in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Olive

Liked: Cleanliness, staff & service, property conditions & facilities
This short term stay facility was very well equipped. The small kitchenette was on point with what you need. Staff was quick to respond to request. Breakfast was awesome and well attended by the staff.
Stayed 1 night in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff are very kind, helpful, and informative! I really enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Poor

Ronja

Travelled with family and small children
Disliked: Cleanliness, staff & service
Delayed my early check in twice just to put me in a dirty room (hair all over bathroom floor, stains on curtains,) requested a crib during my reservation a month ago received two broken pack and plays (that is there “crib”), room door would not open with the access card, had to call room service multiple times hours apart just to get a couple towels and trash bags. Had better complimentary breakfasts at other Marriotts. The area was right in the heart of the inner harbor which made a good location but the stay was not pleasant to say the least. I would not recommend.
Stayed 4 nights in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, amenities
Hotel is close by to a lot of popular tourist destinations. Carpet by the hallway and inside the room are dirty.
Stayed 3 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. I sincerely apologize about the dirty carpet. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The location was great. The dining options were plentiful. Staff was nice. I will stay here again.
Stayed 2 nights in Apr 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and spacious rooms.
Stayed 2 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

MUHAMMAD, franklin

.
Stayed 3 nights in Mar 2024
Response from MANAGEMENT on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Katja

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excellent

Jennilyn

Stayed 1 night in Mar 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Poor

Cherry

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Stayed 4 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. I sincerely apologize about the miscommunication between our front desk and housekeeping team, which ultimately caused you to have a disappointing stay. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

4/10 Poor

Raheem

Disliked: Property conditions & facilities
Not quite happy
Stayed 2 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Stayed 1 night in Mar 2024
Response from Management on 18 Apr,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that the sleeper sofa bed was uncomfortable and we have already addressed this issue with our housekeeping staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 Good

Octavia

Stayed 1 night in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Eboniqua

Stayed 5 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Good

Detwanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excellent

susan

Business traveller, Travelled with partner
All the Staff was very kind.
Stayed 5 nights in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 Excellent

Kamaria

Liked: Cleanliness, property conditions & facilities
It was no parking
Stayed 1 night in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.

8/10 Good

Valerie, Baltimore

Travelled with group
Liked: Staff & service, property conditions & facilities
The rooms are very specious. The coffee service in each room could be upgraded. The front desk personnel were very nice but they could have used more help.
Stayed 1 night in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Good

Kidane

Stayed 2 nights in Mar 2024
Response from Management on 18 Apr,2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

4/10 Poor

Tiffani

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Stayed 2 nights in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.

4/10 Poor

Martin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured Will never stay here again and will definitely warn others
Stayed 1 night in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns

10/10 Excellent

Rontisha

Liked: Cleanliness, staff & service, property conditions & facilities
Downtown area
Stayed 1 night in Mar 2024
Response from Management on 20 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Good

Rosetta

Centrally located so everything was in walking distabce
Stayed 1 night in Mar 2024
Response from Management on 9 Mar,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 29 Feb,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 29 Feb,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 29 Feb,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Slow check in
The room, once it was available is nice. I pre-checked in on the Bonvoy app and the room was not ready at 5:30 pm when check-in was 4pm. Location is good and the room is cean and large.
Stayed 1 night in Feb 2024
Response from Management on 19 Feb,2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that your room was not ready ay check in time. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns