Exterior

Reviews of Aloft Arundel Mills BWI Airport

3 out of 5
Aloft Arundel Mills BWI Airport
7520 Teague Rd, Hanover, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1008 reviews" "
Rating 8 - Good. 248 out of 1008 reviews" "
Rating 6 - Okay. 116 out of 1008 reviews" "
Rating 4 - Poor. 56 out of 1008 reviews" "
Rating 2 - Terrible. 59 out of 1008 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has really gone down hill over the last couple years. Neighborhood around Live Casino has declined.
Stayed 3 nights in Mar 2024
Response from Dual General Manager on 20 Mar,2024
Dear David, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued loyal guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. We are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Darnell, Brooklyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the Live casino and the outlet
Stayed 1 night in Mar 2024
Response from Dual General Manager on 13 Mar,2024
Dear Darnell, We appreciate you sharing your feedback with other travelers. We are pleased you enjoyed our convenient location. Thank you for choosing Aloft Arundel Mills BWI Airport, and we hope to have the pleasure of welcoming you back soon.Sincerely,Rick SawyerDual General Manager

4/10 Poor

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I didn't like that there is no cameras on or around the property my car got broken into right in front of the hotel and there was no one at the front desk and no cameras to record what happened I will never recommend or stay at this hotel again
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Mar,2024
Anthony, it's unfortunate to hear about the incident concerning your vehicle during your stay. The safety of guests is of utmost importance, so we're saddened to hear your concerns weren't promptly addressed. Our team strives to maintain security and aims to be readily available for guest assistance. We will review the circumstances described to ensure we are doing the utmost for guest satisfaction. We respect your decision, and thank you for your feedback, which we'll use to make improvements.

10/10 Excellent

Botamina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar,2024
Botamina, it's wonderful to see your perfect score for Aloft Arundel Mills BWI Airport. We appreciate you taking the time to rate us and hope to provide you with another top-notch stay in the future.

10/10 Excellent

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great stay
Stayed 1 night in Feb 2024
Response from Dual General Manager on 20 Feb,2024
Dear Tiara, Thank you for acknowledging our outstanding service at Aloft Arundel Mills BWI Airport. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon.Sincerely,Rick SawyerDual General Manager

8/10 Good

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dual General Manager on 20 Feb,2024
Dear Jamaal, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service is excellent!
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb,2024
Adam, we're delighted to learn that you had such a positive experience at Aloft Arundel Mills BWI Airport, particularly praising our front desk team members. Your feedback is highly valuable and we can't wait to welcome you back in the future!

10/10 Excellent

Tekisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb,2024
Thank you for the amazing rating, Tekisha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Arundel Mills BWI Airport soon!Thanks again for leaving your feedback!

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Amenities
Best hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb,2024
Emmanuel, it's wonderful to hear your praise for Aloft Arundel Mills BWI Airport. The team members immensely appreciate your support and encouragement. Thank you, and we look forward to your next stay.

8/10 Good

LISA

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Thank you for the 4-star rating, Lisa!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Aloft Arundel Mills BWI Airport. Thank you again for sharing!

10/10 Excellent

Destinee

Travelled with family
Liked: Amenities
No complaints Very relaxed
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb,2024
Destinee, it's fantastic to hear that you found Aloft Arundel Mills BWI Airport to be a very relaxed environment with no complaints. Your positive feedback is greatly appreciated and we look forward to serving you again in the future.

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar,2024
Joe, it's wonderful to hear that your experience at Aloft Arundel Mills BWI Airport was top-notch. We aim to make every guest's stay a delightful one and your fantastic rating confirms it. We look forward to welcoming you back soon for another top-notch stay. Thank you for choosing us on Expedia.

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and good workers
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan,2024
Nicholas, thank you for choosing Aloft Arundel Mills BWI Airport for your stay. We appreciate your positive feedback regarding the cleanliness of our hotel and the quality of our team members. We strive to provide an enjoyable experience for all our guests. We hope to host you again in the future.

10/10 Excellent

YONG

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar,2024
Yong, we're greatly encouraged by your stellar rating of Aloft Arundel Mills BWI Airport. It's a joy to know that you enjoyed your stay. We hope to welcome you back in the near future. Thank you!

4/10 Poor

Darius D

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
We appreciate the feedback, Darius.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

LaRae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan,2024
LaRae, it's wonderful to learn that your recent stay at Aloft Arundel Mills BWI Airport was a positive one, as indicated by your kind rating. We genuinely appreciate your support and we would be delighted to see you back in the future. Thank you for choosing us for your accommodations.

10/10 Excellent

BRENDA, Annapolis Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Updated décor
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan,2024
Brenda, it's heartening to hear that you appreciated the cleanliness of our rooms and our modern décor at Aloft Arundel Mills BWI Airport. We're also thrilled you found our team members to be friendly. It was a pleasure serving you and we hope to see you again soon for another excellent experience.

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dual General Manager on 11 Jan,2024
Dear Terri, Thank you for choosing Aloft Arundel Mills BWI Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Willard, Middletown

Stayed 1 night in Jan 2024
Response from Dual General Manager on 29 Jan,2024
Dear Willard, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Rick Sawyer,Dual General Manager

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Tonya, thank you kindly for your wonderful rating! Our team at Aloft Arundel Mills BWI Airport is delighted to learn of your positive experience. We appreciate the time you've taken to rate us and we hope to provide another outstanding experience on your next visit. Safe travels!

8/10 Good

Khaleem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Khaleem, we're thrilled to hear that you found the Aloft Arundel Mills BWI Airport to be a peaceful respite. We value your appreciation and hope to see you again soon.

10/10 Excellent

Talethea

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Talethea, it's a pleasure to hear your stay at Aloft Arundel Mills BWI Airport met your expectations! We truly appreciate your perfect score. We're looking forward to welcoming you back in the near future. Safe travels until then!

8/10 Good

Dawn

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Dawn, it's wonderful to hear that you had a positive experience at Aloft Arundel Mills BWI Airport. We appreciate your rating and your choice to stay with us. Your feedback gives us the motivation to continue offering the best service and we're excited for your next visit!

8/10 Good

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room service
one thing is room was not cleaned up and changed bed sheets in 4 days. I decided to inform the front desk that new towels and bed sheets. towels and bed sheets dropped off in room. I used new towels after 2 days.
Stayed 4 nights in Dec 2023
Response from Customer Service on 25 Dec,2023
Greetings, it's unfortunate that you experienced some delays with our housekeeping services during your stay. We strive to maintain high standards of cleanliness, and we sincerely regret if these were not met. We appreciate the insight you've shared about this experience, as it will be beneficial in improving our service. We hope for the chance to serve you better in the future and ensure that your stay with us at Aloft Arundel Mills BWI Airport will be more comfortable.

10/10 Excellent

Zakia

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec,2023
Zakia, it's great to know that your experience at Aloft Arundel Mills BWI Airport was worthy of a stellar rating. We appreciate the trust you placed in us and hope to welcome you back soon. Safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion there is no improvement needed. Everything was awesome.
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec,2023
Robert, thank you for the wonderful review. We're delighted to hear that your stay at Aloft Arundel Mills BWI Airport was exceptional. Your positive feedback motivates us to continually improve. We look forward to welcoming you back in the future.

10/10 Excellent

Marissa

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec,2023
Marissa, it's wonderful to see your top rating for Aloft Arundel Mills BWI Airport. We're delighted that your recent stay was enjoyable. We strive to create a fantastic experience for our guests. We are enthusiastic about welcoming you back soon.

2/10 Terrible

Tenesha

Stayed 1 night in Dec 2023
Response from Dual General Manager on 20 Dec,2023
Dear Tenesha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for choosing us and sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Corey

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Corey, it's great to see that you had a five-star experience at Aloft Arundel Mills BWI Airport. We always strive to provide top-notch service for our guests. Looking forward to welcoming you again in the future. Safe travels until then!

10/10 Excellent

Sacoyia

Stayed 4 nights in Dec 2023
Response from Customer Service on 20 Dec,2023
Sacoyia, thank you for your stellar rating of Aloft Arundel Mills BWI Airport. We're delighted to know we lived up to your expectations. Looking forward to serving you again in the sparkling near future.

4/10 Poor

kia

Liked: Amenities
Disliked: Cleanliness
This hotel has fallen off. The carpet was dirty, the lobby furniture was stained, there was no place to hang towels. The price was too high for the condition of the room/ facilities. I will not be staying there again.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec,2023
Kia, it's disappointing to hear your recent stay didn't meet expectations. Your feedback is valuable and be assured we are addressing your concerns about the cleanliness and condition of the facilities. We understand your remarks regarding the room price, and want to ensure our guests receive the best value in the future. We hope you’ll consider giving us another chance to transform your opinion about our accommodations.

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec,2023
Thank you for the excellent rating, Lillian!Our goal is to go above and beyond to ensure our guests have a memorable experience at Aloft Arundel Mills BWI Airport! We look forward to hosting you again soon.

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec,2023
Thank you for the 4-star rating, Lisa!We are delighted to see that you had a wonderful time at Aloft Arundel Mills BWI Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Raymond

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, a good stay.
Room was not serviced any day during my four day stay.
Stayed 3 nights in Dec 2023
Response from Customer Service on 17 Dec,2023
Raymond, it seems that your expectations regarding room tidiness during your stay did not meet fully. Our aim is to give guests comfort and convenience, and standard procedures should involve regular room service. Your experience will be crucial for our team to assess and incorporate necessary improvements. We do hope for another opportunity to give you a more seamless stay.

2/10 Terrible

Hannah, Marabella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec,2023
Hannah, we're disappointed to see your score and deeply regret that your experience did not match your expectations. Your insights are crucial and we would appreciate hearing more about your stay to better understand what happened. Please feel free to reach out directly with your concerns. We remain committed to providing all our guests with an excellent experience and your comments can only help us get better.

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful designed room
I was here for a mother /daughter weekend get together I stayed at this particular hotel. I try my stay at different hotels each time I come to the Maryland area this is a different kind of setup yet the room was clean. I felt safe and cozy would go there again
Stayed 3 nights in Oct 2023
Response from Customer Service on 15 Dec,2023
Paulette, it's wonderful to hear that you had a pleasant mother/daughter weekend at Aloft Arundel Mills BWI Airport. It's great to learn that our unique setup met your expectations and that you perceived our rooms as clean and cozy. Our team is committed to providing an environment where guests can feel safe and relaxed. Your feedback is appreciated, and we eagerly await your next visit.

2/10 Terrible

Meryam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 6 Feb,2024
We appreciate you taking the time to share your feedback, Meryam.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Sharen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec,2023
Thank you for the great rating, Sharen!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Aloft Arundel Mills BWI Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Letticia

Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec,2023
Thanks for the great rating, Letticia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Aloft Arundel Mills BWI Airport soon, we'd love to have you back!

10/10 Excellent

JENNA, SALISBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec,2023
Jenna, it's wonderful to know you had a great experience at Aloft Arundel Mills BWI Airport. We appreciate your high rating and hope to warmly welcome you back on your next visit. Safe travels!

10/10 Excellent

Dinah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, very nice and clean location. We will definitely stay again.
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec,2023
Dinah, it's delightful to know you found our team members at the Aloft Arundel Mills BWI Airport approachable and the premises in pristine condition. Your intent to visit us again certainly makes us glad. We eagerly anticipate your next stay.

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 8 Feb,2024
Thank you for the great rating, Frank!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Aloft Arundel Mills BWI Airport. We'd like to share an even better experience with you soon.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Plenty of dining options and minutes from the outlet mall.
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec,2023
Sherry, it's delightful to hear you appreciated Aloft Arundel Mills BWI Airport's superb location and nearby dining options. It also seems that the proximity to the outlet mall made for a convenient stay. We strive to provide excellent experiences for our guests, and we're thrilled we met your expectations. We hope to have the opportunity to welcome you back in the near future.

8/10 Good

Jennifer

Liked: Staff & service
Usually a great stay at this location. This trip the toilet wasn’t working and toilet paper was left hanging out from the toilet seat lid. The room had an odor when we walked in which is also uncommon for this location
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec,2023
Jennifer, we appreciate your feedback. At Aloft Arundel Mills BWI Airport, we strive to ensure all our guests have a comfortable and pleasant stay. We're sorry to hear you had an issue with the washroom facilities and encountered a certain smell in your room during your recent visit. We assure you these matters are not typical and are being addressed. We're eager to provide a more typical, satisfactory experience in the future.

2/10 Terrible

Ben

Stayed 1 night in Nov 2023
Response from Dual General Manager on 5 Dec,2023
Dear Ben, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the fantastic visit that you should always expect from us.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Dr. Duane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family like atmosphere
Fantastic staff with better property amenities. Mr. George, Ashley, and Miss Q really made my stay enjoyable. I keep on extending my stay and the staff have really looked out for me. I'm so appreciative of the incredible workers
Stayed 1 night in Nov 2023
Response from Dual General Manager on 5 Dec,2023
Dear Dr. Duane, Thank you for the generous review. We enjoy hearing from our guests, and we are pleased we exceeded your expectations and that you appreciated our hotel amenities. We are so grateful for you mentioning our exceptional team members. Our associates like Mr. George, Ashley, and Miss Q truly encompass the warmth and comfort of genuine Marriott hospitality. It was a pleasure hosting you here at Aloft Arundel Mills BWI Airport, and we look forward to your next visit.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dual General Manager on 5 Dec,2023
Dear Wesley, Thank you for choosing Aloft Arundel Mills BWI Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Rick SawyerDual General Manager

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Dual General Manager on 5 Dec,2023
Dear Les, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Aloft Arundel Mills BWI Airport. We look forward to welcoming you back on your next visit.Sincerely,Rick SawyerDual General Manager

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Dec,2023
Ralph, it's wonderful to hear you had an outstanding experience at Aloft Arundel Mills BWI Airport. We surely loved hosting you and we're looking forward to your next visit in the near future. Thank you for choosing us!

10/10 Excellent

James, Box Elder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great amenities, great room! I will absolutely stay again!
Response from Customer Service on 29 Nov,2023
James, we're thrilled to learn your stay at Aloft Arundel Mills BWI Airport was exceptional! It's fulfilling to know you enjoyed our top-notch amenities and found our rooms to your liking. Our team members are thankful for your kind words. We're sincerely looking forward to welcoming you back in the future!