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Reviews of Homewood Columbia Laurel

3 out of 5
Homewood Columbia Laurel
7531 Montpelier Road, Laurel, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 855 reviews" "
Rating 8 - Good. 193 out of 855 reviews" "
Rating 6 - Okay. 70 out of 855 reviews" "
Rating 4 - Poor. 52 out of 855 reviews" "
Rating 2 - Terrible. 34 out of 855 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Omowunmi

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from AJG on 5 May,2024
Thank you for the great review Omowunmi! We hope that you can visit us again soon!

4/10 Poor

G

Travelled with family
Disliked: Amenities, property conditions & facilities
I was disappointed to pay for a Homewood suites utilities and got none. Very bare home utility, one little pot, a few spoons and forks. No good size flat plates or bowls. The poorest I have experienced in the hotel suites setup. Broken elevator tiles that lets in the high heels of female shoes. It was a miracke I didn't fall.Stove burner wouldn't turn off. It took a follow up call 24 ĥours later for it to be turned, very deplorable and dangerous
Stayed 2 nights in Apr 2024
Response from AJG on 29 Apr,2024
We sincerely apologize for the inconveniences that you experienced during your stay. These issues will be addressed directly with our management team.

8/10 Good

Lakisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was clean and in a quiet area
Stayed 2 nights in Apr 2024
Response from AJG on 15 Apr,2024
Thank you for taking the time to review your most recent stay with us Lakisha! We know that you had many choices and appreciate you choosing us. Have a wonderful week!

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from AJG on 9 Apr,2024
We really appreciate the awesome review Derrick! Have a wonderful upcoming weekend!

8/10 Good

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the whole facility. I loved the gym!! I didn’t like how small the bathtub was and that the pool was closed.
Stayed 2 nights in Mar 2024
Response from AJG on 4 Apr,2024
Thank you for taking the time to give us your honest feedback regarding your recent stay with us Bianca. We hope to see you again soon during your travels through the area!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet & clean good breakfast bar
Stayed 2 nights in Mar 2024
Response from AJG on 25 Mar,2024
Thank you for the perfect review Michael! We hope that you can visit us again soon!

10/10 Excellent

Ray

Tina at the front desk was awesome, and super accommodating of our large wedding party, all weekend!
Stayed 4 nights in Mar 2024
Response from AJG on 24 Mar,2024
Thank you for the awesome review Ray! have a wonderful weekend!

10/10 Excellent

Gornnetta

Liked: Staff & service, property conditions & facilities
Convince
Stayed 2 nights in Feb 2024
Response from AJG on 24 Mar,2024
We really appreciate the awesome review Gornnetta!

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sad
The vtoiket didn't flush it was broken the curtains dirty n broken the rugs not been shampoo like in years cable was not working n pool was down for fix not working that was my whole idea of going on vacation to be able to swim
Stayed 7 nights in Jan 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024

8/10 Good

ahmad

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Jennifer

Response from AJG on 24 Mar,2024
Thank you for the perfect review Jennifer!

10/10 Excellent

desmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem In Maryland
Always stay here when me and my family come to visit love ones in Maryland.The only hotel I’ll stay at in Maryland.I also turned my other family members on to this gem!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there on Christmas Eve/Christmas Day. The staff were happy and kind to us and extra patient. It felt like family.
Stayed 1 night in Dec 2023

10/10 Excellent

Shemeaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Hotel was clean and neat. Some signs of aging with the fixtures and decor but overall a good value for a nights stay. Service was great and efficient.
Stayed 2 nights in Dec 2023

10/10 Excellent

anthony

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach. Broken bed, shower door and toilet.
My son and I were on a trip for a sports tournament. We dropped her belongings off and went to dinner. When we arrived back at the hotel we found a cockroach running all over the air conditioner, which had been turned on before we left. I called down and they moved our room at midnight. The next room we got had a broken, pull out, sofa, bed so I had to share my bed because it was so late and we had to wake up early in the morning for the tournament. In the morning we discovered that the shower door would not close so you had to take a shower with the door open about 8 inches because it would not go past that point. Then the toilet kept running and would only flush when I wanted to. The manager wanted to move us again and offered a One Night refund. We were staying two nights. After speaking with some of our team parents, they decided to move hotels. Some people were given a full refund based on what I was dealing with when they went to the manager to complain (mostly the cockroach), but I was given a one day refund and told by the manager, “I’m not refunding for things that are out of my control. If you want to dispute it, then dispute it.” Also, the internet was out the entire time so the tv’s did not work either.
Stayed 2 nights in Dec 2023

4/10 Poor

Nicole

Travelled with family
This room was run down and dirty. The breakfast was good, and it was nice to have extra space. But I would not stay there again. The TVs did not work. The thermostat was falling off the wall.
Stayed 2 nights in Dec 2023

4/10 Poor

Renee

Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pluses : breakfasts, staff , gym and room size . Negatives : location away from everything , room views.
Stayed 3 nights in Nov 2023

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Untrained Receptionist
I rented this hotel because it had a pool but it was closed. The breakfast and room was great. It new receptionist was terrible and was going to charge me for a room that was prepaid for. They need to train people better before they go on it alone.
Stayed 2 nights in Nov 2023

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was dated and rooms did not feel clean. Carpets and couches fraying and some pieces of furniture were broken. Rooms were very noisy - you can hear movement and conversations next door. They seem to be extremely understaffed, but the staff that we interacted with were kind and very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Susanne

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have family in the area so selecting this hotel was one of convenience and consideration for future visits. Three things were a great disappointment. Work out room--only 1 piece of equipment out of 7 actually worked. Pool--this hotel was specifically booked because of the indoor pool but no indication prior to arrival indicated that the pool was closed. Breakfast area--the waffel iron did not work. If these problems are addressed, this hotel may be considered for future visits.
Stayed 2 nights in Nov 2023

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pool was shut down and we booked there because of location and having a pool. When you n fed help and asked most of the employees responded with no English
Stayed 3 nights in Nov 2023

6/10 Okay

adelaide

Travelled with family and small children
Disliked: Cleanliness
Our hotel room was ……. Well, in need of a good clean. It was nice having a pseudo kitchen but everything needed to be wiped and washed beforehand. The bathroom and kitchen floors, walls, and vents were pretty grungy. That being said, the area was super safe and the breakfast was pretty good. A big, huge thank you to the woman that handled the breakfast buffet - she was great!!!
Stayed 2 nights in Nov 2023

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Nov 2023

8/10 Good

Waynett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfy and spacious suite
We had a nice and comfortable stay. The bed was very comfortable and the space in the suite was great. It was a plus to have two televisions. The fan over the bed was a bit noisy but it was nice to have it to keep the air circulating and added to nice comfy sleep. The only issue was a bug was in the kitchen sink.
Stayed 1 night in Oct 2023

4/10 Poor

Arlene, Palm Bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like that there was no daily housekeeping. It made our stay very inconvenient and unpleasant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant, very clean rooms and spacious.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in Laurel MD Hotel
Indoor pool was closed with no date in future to be open. That information was not available on Hotels.com or on hotels website. The indoor pool was the primary reason I booked the hotel. I was visiting grandchildren and an indoor pool is a fun activity for them. A room card had to be inserted into a wall device to power ceiling fans and chandelier over small dining table. We were not aware of that and no mention was made of that. We notified the desk of the problem as we perceived. The head housekeeper came to our room the next day. The common areas were very clean and nice. The breakfast was acceptable.
Stayed 4 nights in Oct 2023

10/10 Excellent

DeAngelo

Stayed 2 nights in Oct 2023

10/10 Excellent

Theresa, Bridgeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sohail

Business traveller
Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to highway. Welcoming attentive front desk staff. Quite spacious room, clean bathroom, spotless room. Breakfast included was sufficient.

6/10 Okay

Jon

Business traveller
I went to the front desk to request that my room be cleaned two days in a row and had no response for a week. I sent a message via the app and finally, my room was serviced. I'm not sure if it was a lack of staff or just poor communication, but for a week to go by without a response is just poor service.
Stayed 19 nights in Sep 2023

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming & Attentive Staff
My husband and I have stayed at the Homewood Suites, Laurel, MD, several times and have thoroughly enjoyed our stay. The staff are always welcoming, attentive, responsive and kind. We plan to stay at Homewood Suites in Laurel, MD. again on our next trip.
Stayed 5 nights in Sep 2023

4/10 Poor

Victoria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Slow check-in, bed not made properly (um, the mattress cover does NOT go on top of the top sheet…). Stayed 3 nights and housekeeping never came, even after we stopped at the desk and asked for it. Breakfast looked so bad we skipped it. Would not stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied
I enjoyed my stay, would definitely stay here again. I liked the layout of the rooms, felt like a little apartment.
Stayed 1 night in Sep 2023

6/10 Okay

Ivor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel needs major work. Air condition not working properly in room. No lights in kitchen without using hotel card. Not enough guest towels. No fan worked either.. bed comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upon check in were very friendly, gracious and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

SHUCHUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Tammy

Liked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Narayana

Stayed 1 night in Sep 2023

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023