Outdoor pool, pool umbrellas, pool loungers

Reviews of TownePlace Suites by Marriott Baltimore BWI Airport

3 out of 5
TownePlace Suites by Marriott Baltimore BWI Airport
1171 Winterson Rd, Linthicum Heights, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 563 out of 877 reviews" "
Rating 8 - Good. 234 out of 877 reviews" "
Rating 6 - Okay. 45 out of 877 reviews" "
Rating 4 - Poor. 22 out of 877 reviews" "
Rating 2 - Terrible. 13 out of 877 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything
Stayed 1 night in Apr 2024
Response from GM on 16 Apr,2024
Dear Rosanne, It sounds like our TownePlace Suites "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back soon. Best, Wayne Burden, GM

8/10 Good

Duane, LANSING

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr,2024
Dear Duane, It warms my heart to hear that you had a great stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Baltimore. Best, Wayne Burden, GM

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 5 Apr,2024
Dear Kim, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on your next visit. Sincerely, Wayne Burden, GM

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
good breakfast, hotel was clean convenient, quiet, and beds were comfortable
Stayed 2 nights in Mar 2024
Response from GM on 29 Mar,2024
Dear Thomas, It sounds like our TownePlace Suites "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back soon. Best, Wayne Burden, GM

10/10 Excellent

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar,2024
Dear Darrel, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure, and we hope to do so again soon. Best, Wayne Burden, GM

4/10 Poor

Sivakumar Varaprasad Suneel Chowdary

Disliked: Cleanliness, staff & service, property conditions & facilities
Light in the room suddenly switched off at the night time. Room is not clean . I see clearly the dust at the corners.
Stayed 1 night in Feb 2024
Response from GM on 27 Mar,2024
Dear Sivakumar Varaprasad Suneel Chowdary, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Wayne Burden, GM

6/10 Okay

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given incorrect directions regarding the shuttle and waited an hour for it to arrive. Once we got to the hotel, the young woman at the desk was very helpful and charming.
Stayed 1 night in Jan 2024
Response from GM on 27 Jan,2024
Dear Margaret,I'm very sorry for your poor arrival experience. We appreciate your feedback as it heightens our awareness in that area. I'm glad that your visit got better once you arrived at the hotel. It was our pleasure hosting you, and we hope to see you again for a flawless experience.Sincerely,Wayne BurdenGeneral Manager

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Destynee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 10 Jan,2024
Dear Destynee, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Wayne Burden, GM

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 10 Jan,2024
Dear Abraham, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Wayne Burden, GM

10/10 Excellent

Shelley, Claysburg

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dated - needs new ventilation, renovation
This place would be okay if you absolutely needed a place to cook and wash dishes near the airport. Otherwise I am not sure why the reviews were so good. There are other hotels nearby that are much nicer for the exact same price, so if you are going to spend the money, might as well be a new and clean place! This place looks like it hasn’t been renovated since the 90s - for example, there are popcorn ceilings in the rooms. The air in my room was stale and musty and triggered an allergic reaction for me, so i switched to the courtyard marriott which is much nicer and the same price. For others who are less sensitive to environmental factors, who just want to cook some food somewhere for a few days, this place would work.
Stayed 1 night in Dec 2023
Response from GM on 24 Dec,2023
Dear Anonymous,We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us.Sincerely,Wayne BurdenGeneral Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice
Absolutely nice place to stay. Very close to the BWI airport. Room was very spacious, very clean, love that it was pet friendly. I would recommend this hotel to everyone. Planning on staying here next month as well.
Stayed 1 night in Dec 2023
Response from GM on 15 Dec,2023
Dear Karen, The TownePlace Suites brand is known for clean, spacious, and pet-friendly accommodations that meet Marriott's high standards. Thank you for giving us a chance to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Wayne Burden General Manager

10/10 Excellent

Dominique

Stayed 2 nights in Dec 2023
Response from GM on 15 Dec,2023
Dear Dominique, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Wayne Burden General Manager

8/10 Good

Jessica

Stayed 3 nights in Nov 2023

10/10 Excellent

Chandreka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish bathroom was bigger, and sink was in it.
Stayed 1 night in Nov 2023
Response from GM on 25 Nov,2023
Dear Chandreka,We humbly thank you for staying with us and for your recommendation. We look forward to your next visit.Best,Wayne BurdenGeneral Manager

8/10 Good

Jose

Stayed 5 nights in Nov 2023
Response from GM on 15 Dec,2023
Dear Jose, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Wayne Burden General Manager

8/10 Good

Metro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 30 Nov,2023
Dear Metro, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Wayne Burden General Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect-clean, quiet, friendly, and close to the airport!
Stayed 1 night in Nov 2023
Response from GM on 14 Nov,2023
Dear Charles, Whenever guests use the word "perfect" regarding their stay at our TownePlace Suites, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon. Best, Wayne Burden General Manager

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 13 Nov,2023
Dear Crystal, I am sorry to see that our property did not provide you with a good stay. We always want to leave a positive impression and it appears we fell short. We hope to redeem ourselves to you on a future visit and are at your service should you wish to discuss how we could do better next time. Sincerely, Wayne Burden General Manager

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near airport. Full kitchen is awesome
Stayed 1 night in Nov 2023
Response from GM on 11 Nov,2023
Dear Margo,It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our location and well-appointed suites while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area.Best,Wayne BurdenGeneral Manager

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll Be Back!
I had an amazing time. Seeing my name on the tv when I walked in was one of the highlights! Astoundingly friendly and attentive staff. Very little noise outside of the arrival/departure planes. I definitely will stay at ANY Town going forward if the service is like this at every one.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct,2023
Dear Troy, We are delighted to hear of the comfort you experienced at our hotel, and thank you for your compliments. I'm glad you could take advantage of our modern rooms and amenities as well as our excellent customer service. Our associates are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area. Best, Wayne Burden General Manager

10/10 Excellent

ADI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Good value
Stayed 1 night in Oct 2023
Response from GM on 13 Oct,2023
Dear Joyce, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our delicious breakfast offerings and overall value. Please revisit us upon your return to the area. Best, Wayne Burden General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from GM on 9 Oct,2023
Dear James, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Wayne Burden General Manager

10/10 Excellent

Lisa A

Stayed 1 night in Oct 2023

6/10 Okay

Edward

Stayed 3 nights in Sep 2023
Response from GM on 27 Sept,2023
Dear Edward, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Wayne Burden General Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The bed was super comfortable, the room was very clean, and the staff were super friendly.
Stayed 1 night in Sep 2023
Response from GM on 20 Sept,2023
Dear Brandon, What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful for your business and feedback. Please come back soon! Best, Wayne Burden General Manager

10/10 Excellent

mary

Travelled with family
The property is very well kept. The staff are polite friendly and competent. The rooms are clean and comfortable beds. The breakfast is always good.
Stayed 2 nights in Sep 2023
Response from GM on 18 Sept,2023
Dear mary, We can't thank you enough for your patronage and for sharing this excellent review. Hosting you was our pleasure, and I am so glad to hear your stay was tremendous. Please come and see us again anytime you need an overnight stay in Baltimore. Best, Wayne Burden General Manager

10/10 Excellent

Rosemarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, Christian at the front desk was very nice and helpful.
Stayed 1 night in Sep 2023
Response from GM on 17 Sept,2023
Dear Rosemarie,Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area.Best,Wayne BurdenGeneral Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the counter were all so helpful. The room, even though it’s wasn’t newly updated, was comfortable. The breakfast left a bit to be desired. The biggest think to know is some of the breakfast employees will stop replenishing breakfast at 8:30 and begin closing breakfast at 8:55. We would stay here again.
Stayed 3 nights in Sep 2023
Response from GM on 15 Sept,2023
Dear Lori, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Baltimore, and our guests help us achieve that goal by sharing their thoughts about our TownePlace Suites. Please find a reason to visit again soon. Best, Wayne Burden General Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the breakfast. No bacon or sausage ever.
Stayed 2 nights in Sep 2023
Response from GM on 11 Sept,2023
Dear Diane, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall and appreciate your feedback on how we can be perfect next time. Thank you for your business and please come again. Best, Wayne Burden General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, Convenient, Clean
Overnight stay for cruise out of Baltimore
Stayed 1 night in Aug 2023
Response from GM on 1 Sept,2023
Dear Anonymous, We love 'perfect ten' reviews because they mean that your stay was tremendous. Thank you for choosing TownePlace Suites by Marriott Baltimore BWI Airport and sharing your flawless experience. We hope to welcome you back soon! Best, Wayne Burden General Manager

10/10 Excellent

Letitia, Philadelphia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and functional. Free breakfast buffet was awesome. Staff was friendly. Area and room was quiet. Would book again.
Stayed 1 night in Aug 2023
Response from GM on 27 Aug,2023
Dear Letitia,It is fantastic to hear that your stay was enjoyable! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind review. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best,Wayne BurdenGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a home away from home this is your place. Outside sitting area, pool, and an area to walk your pets. The young lady that checked me was helpful and knew the area. The room was clean the air was already on. Dishes in the kitchen area dishwasher, stove, microwave, and fridge in room and clean. Looking forward to my next visit.
Stayed 2 nights in Aug 2023
Response from GM on 21 Aug,2023
Dear Jason,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Wayne BurdenGeneral Manager

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip but wonderful stay!
It was a very quick trip but the stay was very pleasant! We had no hot water on day two but that was def something beyond everyone’s control so def not faulting the hotel for that! All staff was friendly, check in was quick and the room was spacious and clean! Thank you for a wonderful stay! 😀
Stayed 2 nights in Aug 2023
Response from GM on 17 Aug,2023
Dear Marianne, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall and appreciate you not penalizing the hotel for issues beyond our control. We value your feedback and feel confident that we can be perfect for you next time. Please come back again soon. Best, Wayne Burden General Manager

10/10 Excellent

Floyd

Stayed 1 night in Aug 2023

8/10 Good

Michael

everything was good minus the breakfast was terribly disappointing.
Stayed 1 night in Aug 2023
Response from GM on 13 Aug,2023
Dear Michael,Our breakfast is typically a highlight of our guest experience, so I regret your disappointment and that it negatively impacted your stay. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Wayne BurdenGeneral Manager

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Audria

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gabriella, Alexandria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff were polite. The complimentary breakfast was better than other hotels I’ve been too. Also second time in a few years here and was pleased the service is still top notch!
Stayed 3 nights in Jul 2023
Response from GM on 3 Aug,2023
Dear Gabriella, I am glad to hear that your stay was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Baltimore Area we will be your first choice for lodging. Best, Wayne Burden General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Ve
Stayed 1 night in Jul 2023
Response from GM on 29 Jul,2023
Dear Heather,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Wayne BurdenGeneral Manager

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff. Clean, comfortable room.
Friendly staff. Clean, comfortable room.
Stayed 1 night in Jul 2023
Response from GM on 23 Jul,2023
Dear Catherine,Friendly. Clean. Comfortable. If our guests used only three words to describe our TownePlace Suites, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area.Best,Wayne BurdenGeneral Manager

6/10 Okay

Lucy

N/A
Stayed 4 nights in Jun 2023
Response from GM on 10 Jul,2023
Dear Lucy, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Wayne Burden General Manager

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i liked the room setup, having a fridge and a closet with a hamper was great. the bed was super comfortable and i like that the tv gave us streaming options. i was disappointed in the wifi strength and the lack of separation for the business area. it would have been much better had the computers been located in a separate, more secluded room rather than right between the foyer and the dining area.
Stayed 5 nights in Jun 2023
Response from GM on 5 Jul,2023
Dear Paul, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Wayne Burden General Manager