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Reviews of WoodSpring Suites Baltimore White Marsh - Nottingham

2.5 out of 5
WoodSpring Suites Baltimore White Marsh - Nottingham
4985 Mercantile Road, White Marsh, Baltimore, MD

Reviews

6.0
Rating 10 - Excellent. 187 out of 860 reviews" "
Rating 8 - Good. 164 out of 860 reviews" "
Rating 6 - Okay. 138 out of 860 reviews" "
Rating 4 - Poor. 142 out of 860 reviews" "
Rating 2 - Terrible. 229 out of 860 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas, Perry Point

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I got to my floor, the smell of marijuana was so bad. Immediately when I opened my room door, mold/mildew over took me. I walked in, the furniture and walls were all damaged and filthy. Opened the fridge and it stank and was dirty. Turned around and checked out. It was horrible.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty and smelling Area's and Elevator Wa's smelling
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Damein

Liked: Cleanliness, staff & service
Disliked: Amenities
furniture need be replaced
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in the bathroom
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr,2024
Dear Nicholas,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 Okay

kiersten

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful and friendly. The fan in the bathroom didn’t work, we had a washcloth that was dirty with toothpaste on it before we even used the restroom, the shower had hair still in it from the last room residents.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr,2024
Dear Kiersten,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Deanna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was blood on the sheets and a hole punched in the bathroom door. The front desk was really nice though
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar,2024
Dear Deanna,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

4/10 Poor

Wanya

It was dirty my room at hair all over the towels it’s was a horrible experience
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar,2024
Dear Wanya,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Anne

Travelled with family, Travelled with pets
Disliked: Staff & service
This hotel is uniquely ridiculous with it's pet rules.Do not go here ever if you have a dog. They say pet friendly and, they make the reservation; without notifying the customer that that the pet fee is a non refundable $215.00. WHAT??? This was for one day and I was checking in at 10:30 PM.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar,2024
Dear Anne,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Tya

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Tya,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

Beata

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Beata,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Stephanie,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

saudatu

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Not an ideal place. The bed was on top of rods. I checked my self out the next minute. I didn’t stay. I tried to cancel I was told to wait on the line and was disconnected several times.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Saudatu,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Monique

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never go 2 this hotel again I should really get my money back It was so dirty and stink And a man was following me from this hotel The staff are young and never at the front desk I was so scared 2 stay here
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Monique,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Gilbert

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb,2024
Dear Gilbert,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

Shellee

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that they had people smoking at the property, and we were told to leave. When we went outside to smoke & respected the property
Response from General Manager on 12 Feb,2024
Dear Shellee,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 6 Feb,2024
Dear Monique,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

4/10 Poor

Yacouba

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb,2024
Dear Yacouba,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Breunna

Disliked: Cleanliness, amenities, property conditions & facilities
The room had roaches had to check out . The room felt dark dirty and cold . It also had a bad odor.
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan,2024
Dear Breunna,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Tyree

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great room
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Tyree,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Kristopher,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

8/10 Good

Tre

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Tre,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You shouldn't even charge to stay at this place. I want my money back!!!!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Marc,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 23 Jan,2024
Hello Brandon,We apologize that your stay at our property did not meet expectations. We aim to provide clean comfortable accommodations with extended stay options and seem to have missed our mark. We hope for the opportunity to host you again in the future once we have addressed your concerns.

4/10 Poor

Ashley

Stayed 1 night in Jan 2024
Response from General Manager on 12 Feb,2024
Dear Ashley,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Tyleq

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Tyleq,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

4/10 Poor

Sarayah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is not a place to stay unless you’re in a bind.
Stayed 7 nights in Dec 2023

6/10 Okay

Sarayah

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was a decent stay. The place was clean. The staff had a mixture of polite and impolite workers. However, the respectful workers went above and beyond.
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan,2024
Dear Sarayah,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Ashley

Disliked: Cleanliness, amenities
Rooms were roach infested
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Ashley,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Yasser

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets were dirty, there were bugs in the room. The hallway had a strong smell.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan,2024
Dear Yasser,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I went to the hotel. They had no forks no spoons, no food. No flavored coffee no breakbest and the price was ridiculous
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan,2024
Dear Rebecca,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan,2024
Dear Isaiah,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

keronda

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Keronda,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Emily

Disliked: Amenities
They say to ask for blow dryer- they have none. TVs are cracked don’t work, killed two beetles in our room, no coffee makers, no cookware or utensils like it says, do not supply shampoo or conditioner, no breakfast is included. Worst hotel I’ve ever stayed in!
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan,2024
Dear Emily,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Suzanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful! Walked in and walked out. Filthy, smelled like someone had smoked in the room for months, trash can full, torn furniture, holes in doors…pretty much where transients stay.
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan,2024
Dear Suzanne,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Tosha

Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan,2024
Dear Tosha,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 Okay

Richard

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan,2024
Dear Richard,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec,2023
Dear Wayne, Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan,2024
Dear Richard,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

Devin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely zero is included in the price. I had 2 rooms for over 3 months for a couple of my employees. Hotel Would not refund for early check out 3 weeks early. Charged to exchange towels. Charged to come in a clean. Charged to switch out bed linen. If anything had a stain charged for that too. I will not use this hotel again. I will be seeking legal assistance.
Stayed 25 nights in Nov 2023
Response from General Manager on 26 Dec,2023
Dear Devin,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

2/10 Terrible

Greg

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec,2023
Dear Greg,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 Okay

Gary

Travelled with family
Disliked: Cleanliness
The building a lobby were clean. The rooms are worn and walls and furniture dirty with burn holes on chair tub and toilet seat. I had to reject the first room because it was so bad.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec,2023
Dear Gary,We apologize for the concerns of cleanliness and comfort you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 Okay

Gregory

Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec,2023
Dear Gregory,Thank you for staying with us at Woodspring Suites White Marsh. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from General Manager on 17 Dec,2023
Dear Dennis,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

2/10 Terrible

Jermaine

Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec,2023
Dear Jermaine,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

6/10 Okay

leon

Furniture need updating
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec,2023
Dear Leon,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to use your feedback as an opportunity to grow and host you again once we have addressed those concerns properly.

8/10 Good

Theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and Clean
Place always has a fresh smell to it rooms and hallways. Bathrooms are clean and free of moldy tiles. Refrigerators and kitchen are are also clean sand tidy. The staff professional and friendly and have observed them taking care of guest issues with a smile. I left an item (watch) behind and received a call the next day that it was being saved for me at a front desk. Great hotel and great team.
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Dec,2023
Dear Theo, Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec,2023
Dear Megan,Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

4/10 Poor

Frantz

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room has roaches in it service was bad
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec,2023
Dear Frantz,We apologize for the concerns you had from your stay with us. Our guest's satisfaction is our priority. We hope to have another chance at providing you with better accommodations and an overall better experience at our property

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from General Manager on 5 Dec,2023
Dear Glenn, Thank you for your stay and the opportunity to provide you with a great hotel experience. Your positive outlook on your stay will allow us as a staff to better our service to you and our community. Your brand loyalty is greatly appreciated and we look forward to hosting you in the future!

6/10 Okay

Marcelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desk staff was very nice but place was crap
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov,2023
Dear Marcelle, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.