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Amerald Resort Hotel Desaru

Photo gallery for Amerald Resort Hotel Desaru

Primary image
Private beach, beach volleyball
Outdoor pool
Balcony
Balcony

Overview of Amerald Resort Hotel Desaru

Amerald Resort Hotel Desaru

3.5 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600

Explore the area

  • Popular LocationDesaru Ostrich Farm8 min drive
  • Popular LocationThe ELS Club Desaru Coast - Ocean Course19 min drive
  • Popular LocationSebana Golf Resort21 min drive
  • AirportSingapore (SIN-Changi)97 min drive

Choose dates to view prices

About this area

Bandar Penawar

Located in Bandar Penawar, Amerald Resort Hotel Desaru is on the Strip and on a private beach. The area's natural beauty can be seen at Desaru Fruit Farm and popular attractions include Desaru Ostrich Farm and Desaru Coast Adventure Waterpark.

What's nearby

  • Desaru Ostrich Farm - 8 min drive
  • Desaru Coast Adventure Waterpark - 17 min drive
  • The ELS Club Desaru Coast - Ocean Course - 19 min drive
  • Desaru Beach - 19 min drive
  • Sebana Golf Resort - 21 min drive

Getting around

  • Senai International Airport (JHB) - 70 min drive

Restaurants

  • Restaurants on site
  • Ruby Coffee House
  • Amerald SeafoodRestaurant
  • Friendship Bar

About this property

Amerald Resort Hotel Desaru

Family fun at the shore
Spend the day playing on Amerald Resort Hotel Desaru's private sand beach then return to dine at one of the hotel's 2 restaurants. All 251 soundproofed rooms feature free WiFi and room service. Conveniences include electric kettles and free tea bags/instant coffee, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Amerald Resort Hotel Desaru offers 251 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a hydromassage showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a private beach, a waterslide, a fitness centre and a children's pool.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AMโ€“11:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Playground
  • Rock climbing
  • Ropes course
  • Ziplining

Family friendly

  • Arcade/games room
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Malay

Business services

  • Conference space (11840 square feet)
  • Meeting rooms - 6

Outdoors

  • Private beachfront location

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are available for MYR 100.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MYR 300 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: MYR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 38 out of 103 reviews
5 - Excellent 37%
Rating 4 - Good. 40 out of 103 reviews
4 - Good 39%
Rating 3 - Okay. 14 out of 103 reviews
3 - Okay 14%
Rating 2 - Poor. 7 out of 103 reviews
2 - Poor 7%
Rating 1 - Terrible. 4 out of 103 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3.4/5

Eco-friendliness

3/5 Okay

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Stayed 1 night in Apr 2022

3/5 Okay

Stayed 1 night in Dec 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday
Stayed 2 nights in Dec 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Stayed 1 night in Dec 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Stayed 2 nights in Dec 2021