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Sand & Sandals Desaru Beach Resort & Spa

Photo gallery for Sand & Sandals Desaru Beach Resort & Spa

Featured image
Private beach, white sand, waterskiing, beach bar
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Sand & Sandals Desaru Beach Resort & Spa

Sand & Sandals Desaru Beach Resort & Spa

5 out of 5

3.6/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Bandar Penawar, Bandar Penawar, Johor, 81930

Explore the area

  • Popular LocationDesaru Beach2 min walk
  • Popular LocationTidal Wave Beach5 min drive
  • Popular LocationDesaru Coast Adventure Waterpark5 min drive
  • AirportSingapore (SIN-Changi)99 min drive

Choose dates to view prices

About this area

Bandar Penawar

Located in Bandar Penawar, Sand & Sandals Desaru Beach Resort & Spa is on a private beach. Desaru Coast Adventure Waterpark is a popular attraction and the area's natural beauty can be seen at Desaru Beach and Tanjung Balau Beach. Desaru Fruit Farm and Teluk Sengat Crocodile Farm are also worth visiting.

What's nearby

  • Desaru Beach - 2 min walk
  • The ELS Club Desaru Coast - Ocean Course - 5 min drive
  • Tidal Wave Beach - 5 min drive
  • Desaru Coast Adventure Waterpark - 5 min drive
  • Fisherman Museum - 7 min drive

Getting around

  • Senai International Airport (JHB) - 53 min drive

Restaurants

  • Where to eat
  • Sand & Sandals – Restaurant offering international cuisine. Serves breakfast daily.
  • Fortune Kitchen – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Shiokaze Teppan – Restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Beach – Serves light fare daily.

About this property

Sand & Sandals Desaru Beach Resort & Spa

Resort with private beach and full-service spa
At Sand & Sandals Desaru Beach Resort & Spa, hit the private white sand beach, dine on-site at Sand & Sandals or enjoy a drink at one of the resort's 2 bars/lounges. All 208 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and LED TVs with cable channels. Guests will also find balconies, free bottled water and hairdryers.
Sand & Sandals Desaru Beach Resort & Spa offers 208 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with cable channels. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Senses Spa has 7 treatment rooms and outdoor treatment areas. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: MYR 45 per person
  • 1 restaurant
  • 2 bars/lounges and 1 beach bar

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Parasailing
  • Hot tub
  • Waterskiing

Family friendly

  • Children's pool
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Porter

Languages spoken

  • English
  • Malay

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Private beachfront location

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 90.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 500.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 45 per person (approximately)
  • Rollaway bed fee: MYR 90.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted

Property is also known as

Sand Sandals Desaru Beach Resort Bandar Penawar
Sand Sandals Desaru Beach Bandar Penawar
Sand Sandals Desaru Beach Resort
Sand Sandals Desaru Beach
Sand Sandals Desaru Beach Resort Spa
d dals saru Bandar Penawar
Sand & Sandals Desaru & Spa
Sand & Sandals Desaru Beach Resort & Spa Resort
Sand & Sandals Desaru Beach Resort & Spa Bandar Penawar
Sand & Sandals Desaru Beach Resort & Spa Resort Bandar Penawar

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 76 out of 384 reviews
5 - Excellent 20%
Rating 4 - Good. 174 out of 384 reviews
4 - Good 45%
Rating 3 - Okay. 76 out of 384 reviews
3 - Okay 20%
Rating 2 - Poor. 36 out of 384 reviews
2 - Poor 9%
Rating 1 - Terrible. 22 out of 384 reviews
1 - Terrible 6%

3.5/5

Cleanliness

3.6/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

3/5 Okay

Travelled with family
It was a good family staycation. However it can be improved if there were more staffs available & a few other improvements The front counter upon check had only one staff. The room floor were dusty. The were not sufficient tables for breakfast Even though there was shortage of staffs, the front desk staffs & Herb & Spices cate staffs were friendly & facilitating. The shortfall was compensated by the good food served during breakfast Another area that be improved is response to phone call. I’ve been calling the hotel for the past 2 days but no one has picked up my call😩
Stayed 1 night in Apr 2021

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Mar 2021

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness
This could have been the best hotel in Desaru Coast but is poorly managed. They just don't have enough staff to run this property. Out of 6 restaurants only 1 was opened with just the bare minimum staffs. There were only 2 receptionist so the check-in took forever and when we finally got our room it was very dirty. we found used water bottles and trash on the rubbish bin, the room floor was dirty and the surface full of dust. During our stay the room was never cleaned up and we called service room at least 3 times to request for new towels and soap which they never bring. We booked 3 nights and decided to cut our vacations short and stayed only 2 nights. The breakfast selection was very little. only eggs , rice and some noodles and sausages nothing more. about the facilities The room was spacious, the swimming pool was nice and the hotel is just in front of the beach. It is a shame because with these facilities it could be a great hotel, but I cannot recommend this hotel to anyone in its the current conditions.
Stayed 3 nights in Dec 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and Last
For that rate, I considered my stay was not worth the money. Other than the food was not up to the expectation, the room smells terrible. I booked 2 deluxe room, n use my citibank credit card for deposit. But while making the payment, i use my cimb cc. I noticed my citibank is still pending for merchant for 2k.. n citibank asked me to call sand n sandals to release the pending deposit. When ai called them, they said it will take 7 working days for them to release the booking deposit. Wth??? When i asked to talk to the manager they said no higher management is around during this time of the month. Really??? I can assure u, it would be my first and last stay and Sand n sandals. Never again.
Stayed 2 nights in Dec 2020

2/5 Poor

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location is excellent for ease of getting in and out of the town, easy beach access, and having other attractions nearby. Staff is responsive and easy to contact. Unfortunately we were checked in to a room (447, pool view) that had issues: wet floor near the bathroom - I have no idea where moisture came from to pool near the sink, odor from the toilet/shower - i don't think the housekeeping cleaned the mop used to swab the floor, air conditioning unit was not blowing cold air - despite maintenance recharging gas for a/c unit, the charge lasted until the late evening, mini ref was not functioning - disappointing. The only thing that saves me from calling my stay a disaster is that the staff is top-notch.
Stayed 1 night in Dec 2020