The overall experience at Westin Desaru was amazing. At first we were disappointed with the double bed room with partially seaview, but when we get into the room the view was terrible and it was actually located at the Grd floor which same floor with the receptionist (but they named it as 2nd floor n I don’t get it why)
However, after we feedback our disappointment to receptionist - Dan, he was very helpful and got us a better room changing that we were very happy and much appreciated on his kindness help. So a good thumbs up to the Westin staff, especially to Dan. And I look forward to go back to Westin again.
By the way, I have nth bad to say abt Westin Desaru but just one small thing i think can be improved, which is the swimming pool cleanliness. Apparently many hotel guest will went into the pool after they came back from the beach and it caused the swimming pool stuck with a lot of sands in it.