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Reviews of The Centrepoint Hotel

3.5 out of 5
The Centrepoint Hotel
Abdul Razak Complex, Bandar Seri Begawan

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 5 nights in Apr 2024

4/10 Poor

Xavier

Liked: Cleanliness
Disliked: Staff & service, amenities
Its for groups of Chinese tourists who seek jade and thrills. zero service, it's almost funny. it feels like a cross between traveling in the DDR and Malaysia - only the proximity to the night market is the good thing there. but you're basically in an outdoors mall, with zero charm
Stayed 3 nights in Jan 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Nur Farisha

Stayed 1 night in Jul 2023

8/10 Good

Siddhartha P

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service
Sub standard hotel
The hotel definitely needs major upgrading.it is the worst mattress in a hotel that I ever slept on. It is so worn out that it sags.
Stayed 6 nights in May 2023

8/10 Good

Haji Azman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Near Mall & shopping and foodies.

8/10 Good

Saiful Rizal

Stayed 1 night in Dec 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my week at Centrepoint. The staff were courteous, warm and welcoming.
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Anniversary
Stayed 1 night in Aug 2022

8/10 Good

Kia Meng

Business traveller
Convenient location in BSB
Stayed at the Centrepoint Hotel. It is comfortable enough for a short stay. The hotel location is near the shopping mall. Many eateries are in close proximity. Even Coffee Bean & Tea Leaf is right downstairs at the hotel!
Stayed 4 nights in Aug 2022

8/10 Good

Merlyn Melissa

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location!!
The location is excellent. I was upgraded to a junior suite :)
Stayed 1 night in Aug 2022

8/10 Good

Nurhamizah Syukriah binti Dato Paduka Haji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Jan 2022

10/10 Excellent

Omar Mohd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Noraini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Anmol, Seria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the city from hotel is amazing and the services is also good.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, food and shopping is very accessible. Staff are friendly and accomodating.
Stayed 2 nights in Mar 2020

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Hwee Sian

Business traveller
Liked: Cleanliness, staff & service, room comfort
It’s not a new hotel but it was very clean.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is big and the mattress and pillow are very comfortable.However lighting though generally sufficient need to improve and reposition the reading lights.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

2/10 Terrible

Peter, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and run down hotel - don't stay here
The hotel is very run down and the furnishings are old. Wi-fi was intermittent. The staff are unhelpful and unfriendly. Very disappointed with my stay. Moved to a much less expensive hotel down the road - friendly service and comfortable - so it can be found in Brunei.
Stayed 3 nights in Sep 2019
Response from Alex on 18 Sept,2019
Hello, Thank you for your review. We have taken note of your experience and appologise for any inconvenience. We hope, if another opportunity arises, to accomodate you and provide a more comforting experience.

8/10 Good

Francis

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from Alex on 12 Sept,2019
We hope you enjoyed your stay at the Centrepoint Hotel and hope to accomodate you again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Centrepoint Hotel was in a good location in Gadong district, about 2 km from the airport and 4 km from the city centre. There were many restaurants within a short walk and the Centrepoint Shopping Mall and food court was about 10 minutes walk and there was a night market about 20 minutes walk away. The hotel rooms and décor were a bit dated and could do with an update. However, the rooms were clean and well appointed and the bed was comfortable. I was upgraded to a Junior Suite, which had a kitchen and lounge area, with a separate bedroom and bathroom. The shower was in the bathtub, which was quite high and getting in and out may be difficult for people with mobility issues. The wifi was good and accessible throughout the hotel. I had an issue with the air conditioning in my room where the thermostat could not be adjusted so had to turn the air conditioner off at night or the room was too cold to sleep. My room was at the front of the hotel and the traffic noise was bad at certain times of day. Breakfast was a good selection of local and western food. The staff were friendly and helpful and spoke good English. As I had an early evening flight I requested a late checkout and this was easily arranged through the front desk. Overall I would recommend the Centrepoint Hotel for anyone coming to Brunei.
Stayed 6 nights in Jul 2019
Response from Alex on 17 Jul,2019
Thank you for your comment. We value your review and we are glad that you have enjoyed your time. We do appologise for the thermostat and have taken note about the issue. As the Centrepoint Hotel we look forward to accommodating you again in the future. Warm regards

10/10 Excellent

Noriyo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ナイトマーケットやスーパーマーケットに近くとても便利でした。
Stayed 5 nights in Oct 2023

6/10 Okay

Takafumi

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

LILY SURIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The Mall, Night Market が徒歩圏内。スーパーマーケットが併設されており便利。 バスルームの電球が切れていたり、バスタブの栓がなかったりと、メンテナンスはやや残念。電球はすぐに交換してくれましたが、バスタブの栓は、お願いしても持ってきてくれませんでした。
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
谨慎入住
我从来没住过一家四星级酒店可以这么陈旧不舒服，进酒店走道就一股霉味，打开房间霉味更大，好像很久没人清洁过一样，被子是潮湿的，所有设备都是破破烂烂还不少灰尘，门内还有一扇内门能通往隔壁房间，虽然锁上了，但给人不安全的感觉，厕所设备感觉非常旧和脏，国内如家七天都比它好多了，一星酒店都给多了...
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
ウチの階だけWi-Fiが繋がらなかったが、親切な対応だった。部屋は広かった。
Stayed 1 night in Jun 2019
Response from The Centrepoint Hotel on 4 Jul,2019
Hello, Thank you for your review. We apologize for any inconvenience and have taken note. We are extremely happy that you have enjoyed your stay. We hope to accomodate you again in the future.