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Reviews of HI Banff Alpine Centre - Hostel

2 out of 5
HI Banff Alpine Centre - Hostel
801 Hidden Ridge Way, Banff, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 138 out of 397 reviews" "
Rating 8 - Good. 155 out of 397 reviews" "
Rating 6 - Okay. 53 out of 397 reviews" "
Rating 4 - Poor. 32 out of 397 reviews" "
Rating 2 - Terrible. 19 out of 397 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We
Stayed 2 nights in Apr 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Aweosme place to stay great people, they have a bar that is open very late and a cafe in the morning
Stayed 1 night in Apr 2024

10/10 Excellent

Ana Ria

Travelled with family and small children
Finally found a place to stay in Banff that will not break my budget. I love the place and would definitely come back when we visit Banff again.
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front staff were extremely friendly, the community kitchen was absolutely packed and it’s up the hill from banff centre
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

10/10 Excellent

Franchesca

Stayed 1 night in Feb 2024
Response from LD on 21 Mar,2024
Thank you for the great review. We hope to welcome you back for another great stay in the future!Sincerely, Management.

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Lais on 25 Jan,2024
Hi Jordan, thank you for taking the time to leave us your review. Sincerely, Management

8/10 Good

Huy

Stayed 1 night in Jan 2024
Response from Lais on 25 Jan,2024
Thank you for your review of the Hostel. Sincerely, Management

10/10 Excellent

Chrissie

Stayed 1 night in Jan 2024
Response from Lais on 25 Jan,2024
Thank you Chrissie, we appreciate you taking the time to leave us your review. Sincerely, Management

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
All the guests were very friendly what a great spot to stay! Highly recommend!
Stayed 1 night in Dec 2023
Response from Lais on 25 Jan,2024
Hi Rhonda, thank you for taking the time to leave a review. We are so happy to hear you had such a great experience. Hope to see you again!Sincerely, Management

10/10 Excellent

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from Management on 24 Nov,2023
We're delighted to hear that you enjoyed your stay here with us! Thank you for taking the time to leave a review.Kind regards,

10/10 Excellent

Chien-Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice
Stayed 1 night in Nov 2023
Response from Management on 24 Nov,2023
We're delighted to hear that you enjoyed your stay here with us! Thank you for taking the time to leave a review.Kind regards,

6/10 Okay

Diana

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ketankumar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Iaroslava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very friendly and helpful. I will recommend this place to my friends.
Stayed 1 night in Sep 2023

10/10 Excellent

Iaroslava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly a helpful, the room was clean. I will recommend this place to my friends.
Stayed 2 nights in Sep 2023

6/10 Okay

Raphael

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and answered my questions. Check-in was quick and easy.
Stayed 2 nights in Sep 2023

8/10 Good

Corbin

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Perfect and near of the town of Banff. 2nd time in 3 months :)
Stayed 1 night in Sep 2023

6/10 Okay

Dioneca Marie

Stayed 4 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place: beautiful, nice, and near the bus stop, so it was easy to deal with. I highly recommend it
Stayed 3 nights in Aug 2023
Response from Management on 3 Sept,2023
Hi Michael,We're delighted to hear that you enjoyed your stay with us. We hope you get the chance to return and visit us again!Thank you for taking the time to leave a review for us.Kind regards,

10/10 Excellent

Anna Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
friendliest stuff I’ve ever met!
Stayed 4 nights in Aug 2023
Response from Management on 3 Sept,2023
Hi Anna,We're glad to hear the staff were good with you, we're very proud of our team here - I'm glad they hit the mark!Kind regards,

10/10 Excellent

Dmytro

Stayed 1 night in Aug 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 3 nights in Aug 2023
Response from Management on 27 Aug,2023
Hi Joel,We're delighted to hear that you enjoyed your stay with us here.Kind regards,

8/10 Good

Kiem duc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
away from downtown but able to walk within 20 minutes and free public services offered by staff. clean but expensive for hostel 2 stars
Stayed 2 nights in Aug 2023
Response from Management on 27 Aug,2023
Hi Keim duc,We're glad to hear you benefitted from the free bus pass we offer to all guests, we hope it helped aid you in your adventures around the town of Banff. Kind regards,

10/10 Excellent

Gyeongtae

Stayed 3 nights in Aug 2023

10/10 Excellent

Megan

Liked: Staff & service, amenities, property conditions & facilities
They were very accommodating and friendly. The pillows were a little hard but small price to pay for such a wonderful place.
Stayed 1 night in Aug 2023
Response from Management on 15 Aug,2023
Hi Megan,Thank you for taking the time to leave a review with us. We're delighted to hear that you enjoyed your stay with us! We will pass on your feedback to the relevant department for improvements and hope we can host you again soon!All the best.

4/10 Poor

Vijay

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Good for solo travelers, families should avoid this place.
Stayed 1 night in Aug 2023
Response from Management on 13 Aug,2023
Hi Vijay,Thank you for taking the time to leave a review for us. While we are a youth hostel here, we do try to cater for families that want to experience what a hostel is like. If you have any specific feedback you would like to share with us for necessary improvements, please send us an email and we can continue to make improvements where necessary.Thanks again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice for a hostel . I was pleased how clean the shared bathrooms were. Thank you
Stayed 1 night in Jul 2023
Response from Management on 1 Aug,2023
Hi April,Thank you for taking the time to leave a review with us. We're glad to hear that you enjoyed your stay!

10/10 Excellent

Audrey-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai beaucoup aimé l'endroit. C'est éloigné un peu mais la possibilité davoir un autobus gratuitement facilite le déplacement. Le personnel est très sympathique, l'endroit est propre. J'ai adoré mon expérience.
Stayed 3 nights in Jul 2023
Response from Management on 1 Aug,2023
Bonjour Audrey-Anne,Merci d'avoir laissé un avis pour nous, nous sommes ravis d'entendre que vous avez passé un bon sejour! Nous esperons avoir la possibilité de vous acceuillir à nouveau dans le futur!

8/10 Good

Catriona

Travelled with partner
Liked: Property conditions & facilities
Affordable and comfortable. Great breakfast. Free bus ticket to town centre a bonus.
Stayed 1 night in Jul 2023
Response from Josh on 22 Jul,2023
Hi Catriona,Thank you for comments. I'm glad you enjoyed your time with is here at HI Banff and got to sample our amazing breakfast menu!We hope to see you again soon,Regards

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Josh on 15 Jul,2023
Thank you for the review!

2/10 Terrible

Marvin

Stayed 1 night in Jun 2023

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 3 nights in Jun 2023
Response from Management on 1 Jul,2023
Hi Svitlana. We're delighted to hear that you enjoyed your stay with us! Thank you. All the best,

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. Clean room. Food service overall.
Stayed 2 nights in Jun 2023
Response from Management on 1 Jul,2023
Hi Manoj. We're delighted to hear that you enjoyed your stay with us! Thank you. All the best,

10/10 Excellent

Sonali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Josh on 14 Jul,2023
Thank you for your review.I'm glad you enjoyed your stay.

10/10 Excellent

JUDY, Burke

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Banff is awesome. Love this place!
Stayed 1 night in Jun 2023
Response from Management on 22 Jun,2023
We're delighted to hear that you enjoyed your stay!

8/10 Good

Geoffrey

Disliked: Staff & service
Update: chatted with the front desk and sorted things out. Very helpful group.
Stayed 1 night in Jun 2023
Response from Management on 22 Jun,2023
We're glad we were able to get everything sorted for you, Geoffrey. All the best!

4/10 Poor

Lenore

Liked: Cleanliness
Nice place apart from room & price
Nice place in general with Great staff, cafe & bar. We had double room with share toilet. Room was tiny & no room for luggage etc. Bathrooms ok. As a hostel it was a complete rip off price wise. Hostels International charged in Euros then to Canadian, then Australian dollar. To pay over Aud$400 for one night was outrageous.
Stayed 1 night in Jun 2023
Response from Management on 22 Jun,2023
Hi Lenore.Thank you for taking the time to leave a review with us. We're glad to hear that you enjoyed our communal facilities and our staff members did a great job in helping. Banff is definitely an expensive place to visit in summer - we do try to keep our prices in line with the other properties in town (often a little cheaper as we're not right in the heart of town).Thanks again for taking the time to leave a review.Regards,

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect option for people of all ages on a budget, I saw many young adults who had fun in the bar which is down in the basement so cannot be heard from the room’s but extremely respectful of others by being quiet once they left that area. The staff were great, polite, helpful and happy which gave the place a great “Vibe” and that’s what makes a place. Rooms good and clean and with given a free bus pass made everything perfect. Try out the cafe too good meal’s good pricing and good attitude.There was a range of ages mostly young but also those like me in there late 50s and above so don’t hesitate to book. Visiting from Australia 🇦🇺.
Stayed 3 nights in Jun 2023
Response from Josh on 11 Jun,2023
Hi Shaun,Sounds like you had an amazing time at our Hostel!I'm glad you enjoyed the vibe of this location and it's beautiful and unique setting in the Mountains, as well as our on site Bar and Cafe.We hope we can see you here again soon!Regards,Management.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I would recommend it to anyone who can accept good hostel type accomodation. Seperate showers, toilet in the room. Works well. Staff were polite and very helpful.
Stayed 1 night in May 2023
Response from Josh on 11 Jun,2023
Hey Richard,Thanks for taking some time to leave this review, we appreciate it!Our staff are truely our greatest assett and I'm happy you found us to be polite and helpful.Come back soon!Regards,Management

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
Thank you HI Banff! Friendly staff, very accommodating when our car broke down, great food and good, clean rooms.
Stayed 1 night in May 2023
Response from Management on 22 Jun,2023
No problem, Erin, we're happy to help! We hope you managed to get everything resolved. All the best.

2/10 Terrible

Ruby

Disliked: Cleanliness, property conditions & facilities
So light at night. It's too difficult to sleep.
Stayed 2 nights in May 2023
Response from Josh on 11 Jun,2023
Hi Ruby,Thanks for leaving some feedback on your time here at HI Banff Hostel. I understand with the long Summer nights we have in Canada it can bright outside until very late. A good nights sleep for our guests is a priority for us.This feedback helps us improve our service to our guests so again, thank you and I'm sorry you found it so bright,Regards.Management.

10/10 Excellent

NATANIEL DE SOUZA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect !
Stayed 7 nights in Apr 2023
Response from Josh on 14 May,2023
We're glad you enjoyed your stay with us!

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Goldilocks - Just Right Stay!
You couldn’t find a friendlier front desk staff. They took a real interest in not only checking me in but being Uber friendly. Overall the amenities met all my needs. I also like the vibe of hostels and when combine that with private room, it’s the best of both worlds IMO - just right!
Columbia Ice fields heading to Banff
Stayed 1 night in May 2023
Response from Alex on 12 May,2023
Hi Victor,We're delighted to hear that you enjoyed your stay with us here at HI Banff! Our staff are certainly our greatest asset here, we're glad they rose to the occasion!Thank you for taking the time to leave a review, we hope to accommodate you again some day!Kind Regards, Management

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great!
Stayed 2 nights in Mar 2023
Response from Josh on 31 Mar,2023
Hi Florence,Thanks for you review! I'm glad you enjoyed our Hostel!Hope to see you again soon,Regards,Management