Hospitality from the team working there is awesome at all level.
Before checking in, as we were going there from another hotel, while walking, the bell boy saw I was carrying quite a fair bit of baggage immediately ran over to help me. I was not even close to the entrance, probably 15-20m away. This was the first good impression given.
Secondly check in was quick and fast, staff walked you to show you where is the lift to the room and how to move about to ground floor or shopping centre. Accommodated to my request promptly and very helpful when I needed help with printing of my fit to fly travel document. Initially I was informed that printing would incur some charges which I was ready to pay to save time moving around as I was suppose to fly back on that day.
Upon knowing it is medical document for flying, the hotel waive the charges for me.
A gem in the team would definitely be Rossathon. The service she provided is exceptional and left a very deep and good impression.
Definitely a hotel worth going back to in future
