Holiday Inn Bangkok

Recently stayed at Holliday Inn Bangkok (Feb 2020). This was our second time staying at this location which is conveniently located along Sukhumvit Road and a BTS station. The staff is super friendly and welcoming. The included breakfast is also of very good quality and selection. Pool is nice and gym well equipped. Point of contention: at checkout I asked why I was not greeted as an IHG member when I Checked in and I verified if they had my IHG reward number as I had provided it at time of booking. I was disappointed to learn that because I had booked my stay through online service provider Expedia, that I would not be getting any reward points. I had specifically booked at Holiday Inn to make sure I had a reward membership transaction on record to save my points which would soon otherwise expire. The hotel receptionist did apologize and I did state to her that it was not her fault but obviously a company policy issue. The IHG is obviously not a good program if you are like me and most of my travels are booked through online service provider or my company’s agent. Next time I could equally stay at another hotel down the street which is as nice, clean, convenient and friendly (ie. Novotel). Also to be noted that direct booking with hotel did not have availability for my dates but Expedia did and a good deal when combining flights and hotel. Thank you for the opportunity to comment on my experience.

Very happy, easy access to everything