4/5 Good
Olivia
Travelled with group
7 Jun,2022
Liked: Cleanliness, amenities, property conditions & facilities
The room was pleasant and adequate, except that the pIllows were terribly flat and offered no support at all. We asked for extra pillows but these were just as soft and flat. We couldn't sleep well and woke up with aching necks and shoulders. I had given the same feedback about the pillows from my previous stay but it seems nothing was done about it.
Staff were lovely until our check out experience. Front desk staff seemed inexperienced and was quickly confused and harried when another couple approached the desk with an enquiry. She did not excuse herself from attending to us and went straight to them. In the meantime we were left waiting when in actual fact she had concluded our check out. After she was done with the other guests she continued to let us wait without a word (we thought she was updating our Hyatt membership points) until we asked if we could leave, to which she said, oh yes you can. The whole experience was rather unpleasant which was a shame as all the other staff had been wonderful so far.
Stayed 3 nights in Jun 2022