Mercure Bangkok Siam

this hotel provided no sleepers, tooth brush and cleaning kits in the washroom. We did not mind that but they should provide information in the rom that you could ask for them. The front desk staff and duty manager had no sense of customer service. We were scammed by the taxi driver from the BKK airport to the hotel. When we were chatting with one of the front desk staff about that, he asked us to file a complaint by phone and provided us a local phone number, he also said no charge for local calls. When we checked out, the front desk supervisor produced us a bill for 10 baht for the local call we made. We told her about what we were informed of the free local call. Instead of any apology of misinformation, the front desk supervisor said "If you don't want to pay, you don't have to". She should simply waive it. We pointed that out to her that they should be aware of their misinformation and should not waste any paper and ink for only 10 baht. Of course we paid. The duty manager was standing next to the front desk supervisor and she said the same thing to us that "If you don't want to pay, you don't have to" . Lots of previous travelers staying in this hotel had the same complaints a year ago about no amenities provided. The hotel management replied that they would improve the service. Well, obviously their replies were standard formats. Over a year, they had done nothing - No improvement.

Hotel is clean, breakfast is good. Good location, next to BTS National Stadium, opp MBK shopping centre.